Can you elaborate? never heard of this. I have basically all the Garmin HR straps (from the original plastic ones, to fabric ones, to HRM-Run, HRM-Tri, HRM-dual), and have already swapped batteries on all of them, wasn't even aware that i might have broken something. Just checked my Fenix 3 HR. knock on wood!
Edit, haven't changed battery on the HRM-dual yet. is that the one you are referring to? seems to be the same construction (outwardly) as the HRM fabric version?
The 2T issue is pretty bad though... Lucky enough, my original Neo is still going strong. Especially on the piece where Garmin seemed to have made the decision to not offer support for Neo prior to the Garmin acquisition. I would definitely stay clear of the Neo until Garmin can re-establish their reputation here. That stance is unacceptable (anti-consumer), in my opinion.
And at least in my experience with non-trainer devices, Garmin has had good warranty service. I might have had gripes with their product designs, and their prices for out of warranty replacement had definitely go up (which I am not the happiest about, but many companies don't even offer service out of warranty). So far, they have not left me completely hanging with out of warranty issues yet... Never asked for proof of purchase, just S/N.
Mishel wrote:
That is one example. I could mention the new poor design of heart rate chest straps, that are integrated into the strap and break when trying to change the battery - the seal can never be made again properly unless you're a watch repairer.