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PSA: Don’t buy from “Love The Pain”, they are having problems delivering.
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Love The Pain has been running sale after sale after sale after sale for the past 5 months (started in July 4th), 35-45% off the entire store. I ordered a kit back in August including some other things (caps, bottles, etc), and they have been unable to deliver on anything on my order. They have given different reasons for delays: problems sourcing material, problems with human resources availability, etc.. but every time I reach out they tell my my stuff is on the verge of being shipped out.

I have reached out to them to cancel my order, as they have been holding on to $300+ of my dollars, and black Friday came and went, cyber monday came and went, I could've gotten another kit from one of the many that were on sale. I don't know how they will respond, but I have also contacted my Credit Card company to open a dispute; but I wanted to know if more people out there are getting stiffed.
Last edited by: TulkasTri: Dec 7, 17 17:58
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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Yes but their owner eventually contacted me (after i too opened a credit card dispute). But still, this is a real problem for their business. 4-6 weeks for custom order is fine but they can’t deliver in that timeframe. I waited 10 weeks for my first order and I’m going on the about the same for my second order. I am probably done with them for this reason.
Last edited by: DFW_Tri: Dec 3, 17 23:31
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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Yes, a pair of leggings ordered for this household took multiple months. Really, really poor communication and excuses that don't really make any sense.

I'm racing 2019 IM Arizona as part of Team Smile Train. Will I implode? Will I finish strong? Donate to find out more!
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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I ordered something back in Oct the weekend on Kona. I sent emails before I ordered something to ask questions and never got a response. I thought I would give them a try as they are a small company and made in USA. I like their designs but customer service and response have been lacking. I finally email them again last week and got a response that my order should ship this week. After seeing responses above, I am not holding my breathe that I will see my order any time soon.
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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Our local tri club had setup with them to make the club kits this year. I did not order one but many of the people who had didn't receive anything for about 3 months or so until the people with our tri club who made the arrangements got in contact with LTP through countless phone calls and emails before they finally started to get something produced.

Check out https://elrenoroguetriathlon.yolasite.com
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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Did you order a trucker hat, fake beard or lycra tattoo sleeve; they have plenty of those.

____________________________________________
"Nobody wants to be themselves anymore. Internet, social media, goddamn talent shows for a**holes… Everybody wants to be somebody else. Nobody is happy just to look at themselves in the mirror, see themselves"
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Re: Anyone having issues with "Love the Pain" delivering orders? [Jorgan] [ In reply to ]
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Jorgan wrote:
Did you order a trucker hat, fake beard or lycra tattoo sleeve; they have plenty of those.

All of the above.
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Re: Anyone having issues with "Love the Pain" delivering orders? [DFW_Tri] [ In reply to ]
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DFW_Tri wrote:
Yes but their owner eventually contacted me (after i too opened a credit card dispute). But still, this is a real problem for their business. 4-6 weeks for custom order is fine but they can’t deliver in that timeframe. I waited 10 weeks for my first order and I’m going on the about the same for my second order. I am probably done with them for this reason.

hold on, you had crazy problems with the first order you went back, bent over and said "thank you sir may I have another?"!!!!

https://www.miles4matt.run/
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Re: Anyone having issues with "Love the Pain" delivering orders? [M~] [ In reply to ]
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Well, before I knew I had issues with the first order (but after I had placed the order) I was given a gift card as a bday gift and then (to his credit) the owner took care of me with some additional store credit after my issues, so none of the money was coming out of my pocket. He also reassured me that the issues they were having were being addressed. Obviously not well enough. His communication was prompt and professional (and his initial communication contact was on a Sunday morning) so I gave him the benefit of the doubt. But now the delays persist. And I have seen postings elsewhere that others have the same issues. I assume their business is growing at a rate they cannot sustain since everything is custom made but I don’t really know the issues nor am I excusing them if that is, in fact, the issue.
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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I ordered a kit back in May and it took me 8 weeks to receive it. As others mentioned, I exchanged a few emails with them and they blamed the delay on the "tri-season". Personally, I don't think the quality of the material or price point are all that great and it definitely does not justify the wait.
Last edited by: CMattos: Dec 4, 17 7:34
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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I ordered running shorts from them and it wasn't until after a few days that i realized I never got a shipped notification. I went back on the site to check and it wasn't until I was clicking on links that I found a link at the bottom of the page that stated that all items would take 4-6 weeks to make. Guess I must have missed this message while ordering. Had I realized this I probably wouldn't have ordered.

2x Deca-Ironman World Cup (10 Ironmans in 10 days), Quintuple Ironman World Cup (5 Ironmans in 5 days), Ultraman, Ultra Marathoner, and I once did an Ironman.
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Re: Anyone having issues with "Love the Pain" delivering orders? [chuy] [ In reply to ]
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I also have a friend (non-STer) that ordered two kits back in July, when they ran their 40% discount sale (one of many), and it took almost three months to get them delivered, but that’s not the worst part: even though they are both size ‘small’, they are physically different dimensions; one fits OK in the body, but sleeves are too big, while the other one has OK sleeves, but body dimensions are too big. They spoke to Ben, whom didn’t take too fondly with the complaints, but in the end areed to send a replacement kit for the one that had too big of a body within 2 days. It’s been about 6 weeks and my friend hasn’t received anything. I also want to add that they have a ‘No Refund’ policy, so My friend is out $400+ and stuck with two kits that don’t fit right.

It seems like LTP has no clue how to handle their business.
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Re: Anyone having issues with "Love the Pain" delivering orders? [CMattos] [ In reply to ]
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Yeah to be honest, I was disappointed in the quality. Their non-sale prices are obscene. Sales prices make some of their stuff almost manageable. I really like some of their non skull and bones designs. As to the quality of the material...it was nice but not as high as I expected, especially at that (even on sale) price point. I have been doing custom orders from OwnWay Apparel this last year and learned more about fabric quality this year. I am fairly confident that some of the fabrics you see in pics online for Love the Pain (some of which look like the nice soft, high quality Italian fabric that almost look they have lines in the arms for example) aren’t those that I received on my jersey which are nice but not quite at the same level. The owner tried to claim I received “upgraded” material, but I know better. The fabric I received for my OwnWay Jerseys is far superior and their customer support has been incredible. Once my now 8-week old order comes in, I’m done with Love the Pain.
Last edited by: DFW_Tri: Dec 4, 17 8:06
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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I placed an order 2-3 weeks ago and received my order within a week. Granted it was only a hat and decal.
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Re: Anyone having issues with "Love the Pain" delivering orders? [TNTRI] [ In reply to ]
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TNTRI wrote:
I placed an order 2-3 weeks ago and received my order within a week. Granted it was only a hat and decal.

Probably because they had stock of those. The kits are made after you order them.

I’m thinking they have no money to order the raw materials, so the use the the funds when they get enough orders to source the material. And most likely they are understaffed or hired cheap labor somewhere, which could probably account for the poor quality control.
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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TulkasTri wrote:
TNTRI wrote:
I placed an order 2-3 weeks ago and received my order within a week. Granted it was only a hat and decal.


Probably because they had stock of those. The kits are made after you order them.

I’m thinking they have no money to order the raw materials, so the use the the funds when they get enough orders to source the material. And most likely they are understaffed or hired cheap labor somewhere, which could probably account for the poor quality control.


Is the owner the guy with a beard? If so, he ain't hurtin' for money. He lives in LA and rides in my area... he was riding around on a brand new Trek Emonda SLR Disc.
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Re: Anyone having issues with "Love the Pain" delivering orders? [BrentwoodTriGuy] [ In reply to ]
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BrentwoodTriGuy wrote:
TulkasTri wrote:
TNTRI wrote:
I placed an order 2-3 weeks ago and received my order within a week. Granted it was only a hat and decal.


Probably because they had stock of those. The kits are made after you order them.

I’m thinking they have no money to order the raw materials, so the use the the funds when they get enough orders to source the material. And most likely they are understaffed or hired cheap labor somewhere, which could probably account for the poor quality control.



Is the owner the guy with a beard? If so, he ain't hurtin' for money. He lives in LA and rides in my area... he was riding around on a brand new Trek Emonda SLR Disc.


No, he’s just a model for them (or maybe an investor?) but no, that dude isn’t the owner, that dude is a cheff.
Last edited by: TulkasTri: Dec 4, 17 10:04
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Re: Anyone having issues with "Love the Pain" delivering orders? [CMattos] [ In reply to ]
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CMattos wrote:


I ordered a kit back in May and it took me 8 weeks to receive it.

Anytime I read that, I can't help but wonder if they're just taking orders and forwarding them to overseas suppliers (i.e. China) and then forwarding them once they get them. It would explain the long lead times on orders.
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Re: Anyone having issues with "Love the Pain" delivering orders? [Durhamskier] [ In reply to ]
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Killing the whole Made in the UsA
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Re: Anyone having issues with "Love the Pain" delivering orders? [ButFirstCoffee] [ In reply to ]
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ButFirstCoffee wrote:
Killing the whole Made in the UsA

I hadn’t thought of this, could be why they cannot give a straight answer on when they will deliver.
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Re: Anyone having issues with "Love the Pain" delivering orders? [DFW_Tri] [ In reply to ]
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I find the story of their Sponsored Pro (Eric Lagerstorm) post to be pretty ironic in this context.

Here's a company (Love the Pain) that's underserving their customers with long delays, poor customer service, high price, lower quality, and varriable fitting outifits (...what's not to love).

https://www.lovethepain.com/.../athletes/being-real

Ironically, we have a pro sponsered by them who is calling out other pros who are sponsored by shit products that they don't use. Maybe Eric's experience is completely different from everything on this thread. But it certainly sounds like he's out of touch with what it's really like to deal with these guys.
Last edited by: beston: Dec 7, 17 17:23
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Re: Anyone having issues with "Love the Pain" delivering orders? [beston] [ In reply to ]
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I've been looking at their posts on IG, and I see people complaining over the last few months about these issues, and on top of that, they also complain that their comments are being deleted.
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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I wish this thread had come up about a month ago....since I just ordered a tri-suit and now somewhat regretting I couldn't try it on. I was NOT thrilled that you can't return the item if the sizing is wrong (that's even for the non-customized suits). I don't get how they won't accept returns on non-custom items if they are all cut and made to the same measurements? I can understand that they're only making a suit or whatever when they get the order for it, but sheesh, at least let people return them since they can't try them on.
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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We apologize that you are having this difficulty. We would love to look into this and see exactly what the issue is. Please email support@lovethepain.com and we will jump on it immediately.
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Re: Anyone having issues with "Love the Pain" delivering orders? [LSchmitt] [ In reply to ]
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Really, which club are you with?
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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We make everything to order in Los Angeles, CA. We do not stock items. We have been narrowing our leads times down monthly. We intend to keep this up until we have the ability to provide the greatest custom kits in the fastest lead time with no minimum requirements! Feel free to contact us with any questions.
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Re: Anyone having issues with "Love the Pain" delivering orders? [lovethepain] [ In reply to ]
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I think most problems stemmed from a lack of clarity about your extravagant lead times which, previously, was not adequately conveyed to the customer. This disclaimer must be relatively new.



I'm racing 2019 IM Arizona as part of Team Smile Train. Will I implode? Will I finish strong? Donate to find out more!
Last edited by: jkhayc: Dec 6, 17 13:29
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Re: Anyone having issues with "Love the Pain" delivering orders? [jkhayc] [ In reply to ]
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Either that disclaimer is new, or I'm an idiot and missed it while ordering. I guess I just never assumed that a Medium pair of non custom running shorts would need to be made in 4-6 weeks and then shipped. Guess there was no point in my paying for faster shipping.

2x Deca-Ironman World Cup (10 Ironmans in 10 days), Quintuple Ironman World Cup (5 Ironmans in 5 days), Ultraman, Ultra Marathoner, and I once did an Ironman.
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Re: Anyone having issues with "Love the Pain" delivering orders? [jkhayc] [ In reply to ]
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Oh, I saw this when I ordered. And, I was fine with it if it was accurate. It’s when I hit 9+ weeks with no product or communication that I began to worry. They don’t come remotely close to 4-6 weeks so the disclaimer is inaccurate and misleading.
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Re: Anyone having issues with "Love the Pain" delivering orders? [DFW_Tri] [ In reply to ]
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And, if that occurs then they get you with this verbiage:

"Domestic (USA) Shipping Info
Love The Pain, Inc. products are custom made in Los Angeles, California. Most orders ship within 2-6 weeks. Extended time may occur for various reason including fabric shipment delays. Changes in lead time are not causes for cancellation. Orders cannot be canceled after 24 hours of order.

United States Domestic Shipping (lower 48 states)

All domestic orders are shipped with insurance and tracking via UPS or USPS. Once your order is shipped, delivery varies based on destination."

"Please be aware that all items must be returned within 1 week of receipt and must be unworn, unwashed, still have original tags and be in their original packaging.
A 20% restocking fee will apply to all returns. Your net refund will be your purchase amount excluding any packaging and shipping costs.
All exchanges and returns are subject to additional shipping and handling costs.
Performance Products or custom sewn items such as triathlon and cycling gear are not available for return because we sew them per order."



Sounds like a company that will do well in the current climate.

I'm racing 2019 IM Arizona as part of Team Smile Train. Will I implode? Will I finish strong? Donate to find out more!
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Re: Anyone having issues with "Love the Pain" delivering orders? [jkhayc] [ In reply to ]
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My order was placed on 8/25, that’s going to be 15 weeks this Friday. Nothing from my order was delivered, not even the non-kit stuff.
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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I got my kit in 12 weeks with tons of pressure brought by my coach. My local club had similar problems. They just don't know enough about customer service. Most of our local people wouldn't get e-mails returned.
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Re: Anyone having issues with "Love the Pain" delivering orders? [lhoyle0217] [ In reply to ]
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I wanted to show people what I meant with the 2 suits being different sizes even though they are both "XS":



Ben, the owner gave his word 1 month ago that they were going to replace the kit () 1 month ago, he told my friend he would send a replacement within 2 days of phone call. Nothing was ever sent, no kit, no calls, no apologies, no gift card, ZILCH.

With regards to my order:

They send me an email earlier in the week, after I told them I wanted to cancel, and that I had contacted AMEX to dispute the charges, and they told me that they had actually shipped my kit last week, but the mistakenly shipped it to Florida, and they said that they could create a shipping label to ship it from Florida to me, but they suggested it would be better if they shipped the kit back to them, so they can inspect it and make sure everything was OK with it. To be honest, this just seems like they were trying to buy time to get my kit done last minute. It's been 15 weeks and I haven't received anything.

As an added bonus: Our Club Leader spoke to Ben with these concerns, and Ben is insisting I have not been waiting 15 weeks for my order; which is fucking hilarious since I have a confirmation email from 8/25 when I placed my order.

lovethepain: Try using this tool, http://howlongaago.net/date/2017/august/25
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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Wow, that is not a small size difference.

I'm racing 2019 IM Arizona as part of Team Smile Train. Will I implode? Will I finish strong? Donate to find out more!
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Re: Anyone having issues with "Love the Pain" delivering orders? [jkhayc] [ In reply to ]
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jkhayc wrote:
Wow, that is not a small size difference.

My friend is pretty small, so the bigger one is completely useless.
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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I’m going to interrupt this thread to point out that, even with their appearance on the thread, they haven’t made anything better (maybe worse) and it really shows what a quality shop de soto is

No exchanges? With sizing jokes like that above?

Nuts
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Re: Anyone having issues with "Love the Pain" delivering orders? [ChrisM] [ In reply to ]
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Maybe they can rename the company Love The Wait?

Powered by All Out MultiSport - http://www.aomultisport.com/
Make Inside Out Sports your next online tri shop! http://www.insideoutsports.com/
Last edited by: BryanD: Dec 7, 17 18:26
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Re: Anyone having issues with "Love the Pain" delivering orders? [BryanD] [ In reply to ]
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BryanD wrote:
Maybe they can rename the company Love The Wait?

Yeah, that’s better than mine:

“Love The Pain in 4 months when it gets back from Florida”
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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Ben is worthless when it comes to communication. I had similar issues with him. There is another owner who has been much more responsive to me and is at least making an effort. Pm me if you want his email.
Last edited by: DFW_Tri: Dec 7, 17 19:31
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Re: Anyone having issues with "Love the Pain" delivering orders? [TulkasTri] [ In reply to ]
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Is that a kids XS on top? You should have specified that you didn't want kids sizing. It's really all your fault.


TulkasTri wrote:
I wanted to show people what I meant with the 2 suits being different sizes even though they are both "XS":



Ben, the owner gave his word 1 month ago that they were going to replace the kit () 1 month ago, he told my friend he would send a replacement within 2 days of phone call. Nothing was ever sent, no kit, no calls, no apologies, no gift card, ZILCH.

With regards to my order:

They send me an email earlier in the week, after I told them I wanted to cancel, and that I had contacted AMEX to dispute the charges, and they told me that they had actually shipped my kit last week, but the mistakenly shipped it to Florida, and they said that they could create a shipping label to ship it from Florida to me, but they suggested it would be better if they shipped the kit back to them, so they can inspect it and make sure everything was OK with it. To be honest, this just seems like they were trying to buy time to get my kit done last minute. It's been 15 weeks and I haven't received anything.

As an added bonus: Our Club Leader spoke to Ben with these concerns, and Ben is insisting I have not been waiting 15 weeks for my order; which is fucking hilarious since I have a confirmation email from 8/25 when I placed my order.

lovethepain: Try using this tool, http://howlongaago.net/date/2017/august/25
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Re: Anyone having issues with "Love the Pain" delivering orders? [cestmoi] [ In reply to ]
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cestmoi wrote:
I wish this thread had come up about a month ago....since I just ordered a tri-suit and now somewhat regretting I couldn't try it on. I was NOT thrilled that you can't return the item if the sizing is wrong (that's even for the non-customized suits). I don't get how they won't accept returns on non-custom items if they are all cut and made to the same measurements? I can understand that they're only making a suit or whatever when they get the order for it, but sheesh, at least let people return them since they can't try them on.

Because they are simply cross-shipping everything without anywhere to store any significant amount of inventory.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I don't have anything to contribute regarding a Love The Pain experience b/c I have not purchased anything from LTP, and don't plan to. Rather I want to echo another response about how good De Soto is.

15 weeks for delivery? That's crazy. Thanks for the PSA on this!


Tad

It took awhile, but I finally discovered that its not the destination that's important, but rather the journey.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Its funny how LTP can post a new product on instagram every week or comment on social media every day but when a customer has complaints about their orders not showing up on time as per the web page states or questions on status of the orders they can't email back. I am about at my end with LTP. First order is going on 8 weeks today, and i ordered something else a few weeks ago before I read about all the issues and other customers having similar issues and got email last week that last item was waiting until first items I ordered are ready then it would be shipped out. Granted, I was charged a second shipping fee for second order. I emailed them back mid day last friday and no response back. I will not buy again from LTP and am now calling my credit card company and trying to dispute the charges since I have sent two to three emails asking for a call from management or ownership of this company.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [dl1340] [ In reply to ]
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I also ordered in Oct. 2017 using their Kona discount. Have sent multiple requests for status. I have not received the order - tri kit, and have gotten one email saying that I was going to have the kit shipped in early December. Still waiting. Its a shame, some of their line looks pretty good but will not buy anything from them again.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Love the Pain have to have the worst customer service i have ever heard of. I've had two adverse dealings with them, particularly Ben Haas and the support team Yulia. I'm already kicking myself about why I actually went back a second time to order. First order was months delayed and instead of informing me of why items were delayed, Ben instead took no responsibility stated he had no idea and became aggressive in his emails. I stupidly went back again to order, what i thought would be basic items to pack and send (hats, bra and singlets). They arrived weeks later but they sent the wrong sized item... they sent a medium instead of a small. Ben stated it was mismarked and would be a small. Lucky enough i had a small of similar item to photograph and compare to show how big the item was compared to my previous small. That was September 2017, its now Jan 2018... I still haven't recieve anything from Ben or his "support team" who he ensures will sort out the issue quickly. I email them every couple of weeks to follow-up on the progress, i either get no response, or no acknowledgement of the previous conversations outlined in the chain of emails below and having to explain the whole issue all over again. I HATE THE PAIN this company seems to like to promote. I have now reported them to the authorities. I don't recommend anyone buy anything from them in the future unless you want to really experience the worst customer service pain you've even had. I feel sorry for any athletes associated with this company.
Last edited by: zoedr: Jan 7, 18 19:51
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zoedr] [ In reply to ]
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I saw everything people write about LTP so far (delayed orders, customer service woes, and incorrect sizing), but I wanted to point out another issue. CAVEAT EMPTOR FOLKS.....the design you think you're getting just might be different than what you actually get. Case in point: look at this suit's graphic on their website:

https://www.lovethepain.com/...peedstream-race-suit

Now look at the product as received: Note the difference in the design - the extra black fabric on the legs and slightly different design on the underarms. Not only that, but I also noticed the design difference on the back - between the shoulder blades. On the website, it looks like it was supposed to be a "flag", instead, it's just their LTP logo again. This may make some people upset, but after hearing about their customer service, I don't have the time or patience for this.

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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [aspen6] [ In reply to ]
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Long time lurker, first time poster... but relevant to the topic at hand. Just want to keep this post at the top so folks are aware of Love the Pain's struggle to fulfill orders.

Initial order date: 28 Nov 2017, I order 2 sports bras for my wife and a run tank for me. A Christmas (LOL) gift for her.
8 Jan 2018 - 6 weeks, I send my first email to LTP requesting info. No response.
23 Jan 2018 - 8 weeks, I find this ST thread with a "new" Customer Support email. I send an email and receive an automated response, then later another response indicating, "We checked the status of your order and looks like it is our production queue meaning it should be completed, inspected, and shipped within the next few days. We will do our best to expedite that for you as well."
25 Jan 2018 - 8 weeks 2 days, I forward the previous email to "Joshua" to receive a new status update, "Your order has been processed and is in our production queue pending completion. You will receive tracking info once it has been completed, inspected, and ready to ship."
30 Jan 2018 - 9 weeks, I receive an email indicating, "Congratulations your order has just begun production. Your order will be printed, sublimated, cut, and then it will go to our sew room. Once sewing is complete we will check your order for any defects. Once it passes QC will will shop your order to you. You will receive a tracking number at time of shipment."
12 Feb 2018 - 11 weeks, I send an email to Joshua requesting a status, indicating that it's been 11 weeks since the order and 2 weeks since it, "began production."
13 Feb 2018 - 11 weeks 1 day, I receive an email back from Joshua indicating, "All three items have been printed, sublimated onto fabric, and has been cut, it is awaiting sewing." He also indicated they're behind, "due to all the orders being placed at the same time on black friday and Thanksgiving time. Since over 1,000 orders came in all at once it backed us up like crazy."
5 Mar 2018 - 14 weeks, I send Joshua another email requesting status, as it has been 14 weeks since initial order, 5 weeks since being, "in our production queue."
12 Mar 2018 - 15 weeks, I finally receive an email back from Joshua indicating, "Sorry about that, we were reorganizing our production schedules. So both of your bras are in the sewing schedule and estimated completion date is 3/19 or before. The run tank has not showed up in the sewing schedule so I will need to track where it is in the production."

As always, YMMV, but be forewarned - I just want to give my wife 2 of her Christmas gifts before her birthday in April!
Last edited by: c.mont.811: Mar 12, 18 11:35
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
Love The Pain has been running sale after sale after sale after sale for the past 5 months (started in July 4th), 35-45% off the entire store. I ordered a kit back in August including some other things (caps, bottles, etc), and they have been unable to deliver on anything on my order. They have given different reasons for delays: problems sourcing material, problems with human resources availability, etc.. but every time I reach out they tell my my stuff is on the verge of being shipped out.

I have reached out to them to cancel my order, as they have been holding on to $300+ of my dollars, and black Friday came and went, cyber monday came and went, I could've gotten another kit from one of the many that were on sale. I don't know how they will respond, but I have also contacted my Credit Card company to open a dispute; but I wanted to know if more people out there are getting stiffed.


I'm not sure why you people complain.

LOVE THE PAIN - full experience...,those waiting over 15 weeks should be charged double, for extra pain. Suck it up, embrace it.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [c.mont.811] [ In reply to ]
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c.mont.811 wrote:
Long time lurker, first time poster... but relevant to the topic at hand. Just want to keep this post at the top so folks are aware of Love the Pain's struggle to fulfill orders.

Initial order date: 28 Nov 2017, I order 2 sports bras for my wife and a run tank for me. A Christmas (LOL) gift for her.
8 Jan 2018 - 6 weeks, I send my first email to LTP requesting info. No response.
23 Jan 2018 - 8 weeks, I find this ST thread with a "new" Customer Support email. I send an email and receive an automated response, then later another response indicating, "We checked the status of your order and looks like it is our production queue meaning it should be completed, inspected, and shipped within the next few days. We will do our best to expedite that for you as well."
25 Jan 2018 - 8 weeks 2 days, I forward the previous email to "Joshua" to receive a new status update, "Your order has been processed and is in our production queue pending completion. You will receive tracking info once it has been completed, inspected, and ready to ship."
30 Jan 2018 - 9 weeks, I receive an email indicating, "Congratulations your order has just begun production. Your order will be printed, sublimated, cut, and then it will go to our sew room. Once sewing is complete we will check your order for any defects. Once it passes QC will will shop your order to you. You will receive a tracking number at time of shipment."
12 Feb 2018 - 11 weeks, I send an email to Joshua requesting a status, indicating that it's been 11 weeks since the order and 2 weeks since it, "began production."
13 Feb 2018 - 11 weeks 1 day, I receive an email back from Joshua indicating, "All three items have been printed, sublimated onto fabric, and has been cut, it is awaiting sewing." He also indicated they're behind, "due to all the orders being placed at the same time on black friday and Thanksgiving time. Since over 1,000 orders came in all at once it backed us up like crazy."
5 Mar 2018 - 14 weeks, I send Joshua another email requesting status, as it has been 14 weeks since initial order, 5 weeks since being, "in our production queue."
12 Mar 2018 - 15 weeks, I finally receive an email back from Joshua indicating, "Sorry about that, we were reorganizing our production schedules. So both of your bras are in the sewing schedule and estimated completion date is 3/19 or before. The run tank has not showed up in the sewing schedule so I will need to track where it is in the production."

As always, YMMV, but be forewarned - I just want to give my wife 2 of her Christmas gifts before her birthday in April!

It's refreshing in this age of mass production to see that LTP apparently goes to the trouble of actually weaving the fabric from scratch for every order.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [c.mont.811] [ In reply to ]
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Chargeback.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jimatbeyond] [ In reply to ]
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jimatbeyond wrote:
Chargeback.

With all the sizing issues from posts along with the abysmal customer service I can’t believe people aren’t doing this more often.

-----------------------------------------------------------
De Soto Sport Athlete
Formerly Draketriathlon
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [aspen6] [ In reply to ]
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I'd have a huge problem with that... I'm going to guess they have some verbiage about designs not being 100% accurate as well. As far as I'm concerned that isn't the kit you ordered, paid and waited for.

That's disgraceful and again another reason I'll continue to order from Kiwami... great kit, customer service and it's in my hand in less than a week.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Grant.Reuter] [ In reply to ]
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It sucks because they have some awesome patterns. Thank you everyone for this PSA. Spend my money else where.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [xeon] [ In reply to ]
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xeon wrote:
That's disgraceful and again another reason I'll continue to order from Kiwami... great kit, customer service and it's in my hand in less than a week.

My wife had two separate issues with an LTP order, one that was for her and another for a friend. Both times it was delay after delay. Stuff just like what's in this thread.

For this season, she ordered Kiwami's LD sleeved suit and received the suit itself 3 or 4 days after she ordered it. WITH Jelly Belly beans in it.

I'm racing 2019 IM Arizona as part of Team Smile Train. Will I implode? Will I finish strong? Donate to find out more!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jkhayc] [ In reply to ]
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jkhayc wrote:
xeon wrote:
That's disgraceful and again another reason I'll continue to order from Kiwami... great kit, customer service and it's in my hand in less than a week.

My wife had two separate issues with an LTP order, one that was for her and another for a friend. Both times it was delay after delay. Stuff just like what's in this thread.

For this season, she ordered Kiwami's LD sleeved suit and received the suit itself 3 or 4 days after she ordered it. WITH Jelly Belly beans in it.

In Canada here,

I will echo, we ordered team kit and with customs and border got our custom stuff in two weeks.

Garneau is a good (Canadian) company but had minimums etc and a 8-12 week timeline.

Andre was excellent, side bonus is that all of our vector stuff is on file and we can transfer to different items...or someone can customize with jelly beans or skulls and butterflies etc.

Maurice

http://www.multisportsolutions.com
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jkhayc] [ In reply to ]
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jkhayc wrote:
xeon wrote:
That's disgraceful and again another reason I'll continue to order from Kiwami... great kit, customer service and it's in my hand in less than a week.


My wife had two separate issues with an LTP order, one that was for her and another for a friend. Both times it was delay after delay. Stuff just like what's in this thread.

For this season, she ordered Kiwami's LD sleeved suit and received the suit itself 3 or 4 days after she ordered it. WITH Jelly Belly beans in it.

Correct me if I'm wrong, but LTP are like a lot of tri clothing companies out there, at least in Australia, their kit is custom, made to order hence the delays. I emailed them, they got back to me within a few hours and answered my questions, the main one being delivery times, which they quote 4 - 6 weeks. Our club has just ordered a whole bunch of kit (not from LTP) and we have been quoted similar delivery times. I think perhaps some customers have been burned because delivery times have blown out or 4 - 6 weeks has been unexpected? I don't think you can compare a company like Kiwami with LTP, providing a different service and product. Seems like LTP's main issue is a communication one. From my very brief experience with them, they seemed OK and I'll probably place an order, but I'll do it an the end of the season :)
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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When LTP first came to market (or around then) they didn't have the time disclaimer on their website. So that threw off a lot of customers. Subsequently, their lead times have ballooned dramatically (just peruse this and at least one other thread on ST) to timelimes that make no real sense. Also, massive sizing differences between identical (supposedly) products, graphic designs that are not represented by the published media on their site, and very poor communication rank as the top complaints.

What further rubs people the wrong way is that they continue to act - through social media/instagram - as though they are providing these sick new kits to athletes and they are a full functioning company. None of which is true.

I'm racing 2019 IM Arizona as part of Team Smile Train. Will I implode? Will I finish strong? Donate to find out more!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:
jkhayc wrote:
xeon wrote:
That's disgraceful and again another reason I'll continue to order from Kiwami... great kit, customer service and it's in my hand in less than a week.


My wife had two separate issues with an LTP order, one that was for her and another for a friend. Both times it was delay after delay. Stuff just like what's in this thread.

For this season, she ordered Kiwami's LD sleeved suit and received the suit itself 3 or 4 days after she ordered it. WITH Jelly Belly beans in it.


Correct me if I'm wrong, but LTP are like a lot of tri clothing companies out there, at least in Australia, their kit is custom, made to order hence the delays. I emailed them, they got back to me within a few hours and answered my questions, the main one being delivery times, which they quote 4 - 6 weeks. Our club has just ordered a whole bunch of kit (not from LTP) and we have been quoted similar delivery times. I think perhaps some customers have been burned because delivery times have blown out or 4 - 6 weeks has been unexpected? I don't think you can compare a company like Kiwami with LTP, providing a different service and product. Seems like LTP's main issue is a communication one. From my very brief experience with them, they seemed OK and I'll probably place an order, but I'll do it an the end of the season :)

Actually, based on all the comments here, it seems like it's a lot more than "communication" issues. Appears they have a tough time with delivery of their product within a reasonable period of time along with quality control issues as well. With all the other triathlon support companies out there that have proven track records, I'm surprised anyone would place an order just to get a "different" looking design.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:

Correct me if I'm wrong, but LTP are like a lot of tri clothing companies out there, at least in Australia, their kit is custom, made to order hence the delays. I emailed them, they got back to me within a few hours and answered my questions, the main one being delivery times, which they quote 4 - 6 weeks. Our club has just ordered a whole bunch of kit (not from LTP) and we have been quoted similar delivery times. I think perhaps some customers have been burned because delivery times have blown out or 4 - 6 weeks has been unexpected? I don't think you can compare a company like Kiwami with LTP, providing a different service and product. Seems like LTP's main issue is a communication one. From my very brief experience with them, they seemed OK and I'll probably place an order, but I'll do it an the end of the season :)


Communication is only one of the many issues with the company...I finally have everything I've ordered, it's good stuff...however waiting three four months for my kit was not a part of the experience. And the fact that they don't update the status of your order. Also, check out this thread where they get snarky and attack people

http://forum.slowtwitch.com/forum/Slowtwitch_Forums_C1/Triathlon_Forum_F1/%22LOVE_THE_PAIN%22_clothing_-_I_want_a_phone_number_P6541937/#p6541937

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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TheStroBro wrote:
zedzded wrote:

Correct me if I'm wrong, but LTP are like a lot of tri clothing companies out there, at least in Australia, their kit is custom, made to order hence the delays. I emailed them, they got back to me within a few hours and answered my questions, the main one being delivery times, which they quote 4 - 6 weeks. Our club has just ordered a whole bunch of kit (not from LTP) and we have been quoted similar delivery times. I think perhaps some customers have been burned because delivery times have blown out or 4 - 6 weeks has been unexpected? I don't think you can compare a company like Kiwami with LTP, providing a different service and product. Seems like LTP's main issue is a communication one. From my very brief experience with them, they seemed OK and I'll probably place an order, but I'll do it an the end of the season :)


Communication is only one of the many issues with the company...I finally have everything I've ordered, it's good stuff...however waiting three four months for my kit was not a part of the experience. And the fact that they don't update the status of your order. Also, check out this thread where they get snarky and attack people

http://forum.slowtwitch.com/forum/Slowtwitch_Forums_C1/Triathlon_Forum_F1/%22LOVE_THE_PAIN%22_clothing_-_I_want_a_phone_number_P6541937/#p6541937

Gotcha. Shame. Their kit is awesome. Wouldn't take much to get their shit together...
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Yes. I had tons of issues with the stuff I purchased. I tried to cancel my order but somehow they convinced me to wait for over 3 months. At the end the quality is not good for the price you are paying. I would not buy anything from there ever again. Their customer service is poor.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [rwurbina] [ In reply to ]
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Now they're doing helmet painting...LOL

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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Hey guys, a little bit of an update. After I opened the dispute with AMEX, eventually LTP delivered my stuff (about 6 months after placing the order). I decided I was not going to wear the kit, as a matter of principle, so it had been sitting in my closet since then.

A few weeks ago a friend messaged me asking if I had let someone borrow my LTP kit, to which I responded "of course not", and he sent me this:



How do I know that's my kit? Because it has my name on it: "GUS", the dude in the photo's name is Robert. Proof:



So, maybe part of the delays with my kit is that it was shipped somewhere and was used for what looks like a photo shoot. No clue if that dude used it for something else. So basically, I ended up with a $300 suit that was delivered after 6 months, and had someone else's ass in it prior to mine.
Last edited by: TulkasTri: Apr 15, 18 8:40
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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To be honest man, I wouldn't be surprised if that isn't yours and they printed two of them. That guy is significantly larger than you and I don't think his arms would fit in yours. That's just my opinion. Also, based on everyone's customer service, I wouldn't be surprised if they printed like five of those using the same screen and a bunch of people randomly have "gus" on theirs thinking it's like #oatmeal, Yeah, that's how bad I think they are.

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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TheStroBro wrote:
To be honest man, I wouldn't be surprised if that isn't yours and they printed two of them. That guy is significantly larger than you and I don't think his arms would fit in yours. That's just my opinion. Also, based on everyone's customer service, I wouldn't be surprised if they printed like five of those using the same screen and a bunch of people randomly have "gus" on theirs thinking it's like #oatmeal, Yeah, that's how bad I think they are.

I agree, that is also a possibility. Neither would surprise me. I would just like to point out that the dude owns the same kit without my name on it, so if they wanted to take pictures of him, they could've used the non-GUS kit:


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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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His name is Gus too and he asked to have his name in the same color and spot as you. Obviously.
Last edited by: DFW_Tri: Apr 15, 18 10:36
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [DFW_Tri] [ In reply to ]
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DFW_Tri wrote:
His name is Gus too and he asked to have his name in the same color and spot as you. Obviously.

Of course, Gus is short for Robert. XD
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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hilarious!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I do notice he looks a lot happier when wearing your Gus trisuit.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:

I would just like to point out that the dude owns the same kit without my name on it, so if they wanted to take pictures of him, they could've used the non-GUS kit

OK that's... just weird. Besides, isn't the point of a custom kit having something one of a kind? Showing up to a race knowing nobody else is wearing the same thing? I find it weird they'd print more than one copy of something with someone's name on it (unless they ordered multiple).

Edit with a theory: maybe they made the wrong size by mistake, hence the delay? Then they put the 'mistake' suit in a collection of random stuff and the bigger dude used it?

http://must-be-half-crazy.blogspot.ca/
Supported by: Britannia Chiropractic Clinic | Legacy Team Nuun 2019
Last edited by: surroundhound: Apr 15, 18 16:35
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Holy crap. I would definitely be interested in having LTP explain that one to me....if you're not completely over it by now.

---------------------------------------------------------------

https://connect.garmin.com/modern/profile/domingjm
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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TheStroBro wrote:
To be honest man, I wouldn't be surprised if that isn't yours and they printed two of them. That guy is significantly larger than you and I don't think his arms would fit in yours. That's just my opinion. Also, based on everyone's customer service, I wouldn't be surprised if they printed like five of those using the same screen and a bunch of people randomly have "gus" on theirs thinking it's like #oatmeal, Yeah, that's how bad I think they are.

Possibly. I'm not sure why they would print 2 "gus" suits though. Although it's out there, I'm thinking that they used his suit for a photo shoot and then sent it to him.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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Yes, however their customer service is so bad I wouldn't be surprised at either.

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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I just want to see GUS or #GUS on everyone’s LTP gear.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [domingjm] [ In reply to ]
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domingjm wrote:
Holy crap. I would definitely be interested in having LTP explain that one to me....if you're not completely over it by now.

I would love to know also! I'm guessing they're just going to say they made two identical suits. Is there legal issue with doing that? i.e can you request a custom suit with personal information on it and they duplicate the design and sell it someone else?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
Hey guys, a little bit of an update. After I opened the dispute with AMEX, eventually LTP delivered my stuff (about 6 months after placing the order). I decided I was not going to wear the kit, as a matter of principle, so it had been sitting in my closet since then.

A few weeks ago a friend messaged me asking if I had let someone borrow my LTP kit, to which I responded "of course not", and he sent me this:



How do I know that's my kit? Because it has my name on it: "GUS", the dude in the photo's name is Robert. Proof:



So, maybe part of the delays with my kit is that it was shipped somewhere and was used for what looks like a photo shoot. No clue if that dude used it for something else. So basically, I ended up with a $300 suit that was delivered after 6 months, and had someone else's ass in it prior to mine.

It would almost be amusing if you didn't have to fork out $300...

And who is the guy with the beard? A model? Or a LTP employee?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:
TulkasTri wrote:
Hey guys, a little bit of an update. After I opened the dispute with AMEX, eventually LTP delivered my stuff (about 6 months after placing the order). I decided I was not going to wear the kit, as a matter of principle, so it had been sitting in my closet since then.

A few weeks ago a friend messaged me asking if I had let someone borrow my LTP kit, to which I responded "of course not", and he sent me this:



How do I know that's my kit? Because it has my name on it: "GUS", the dude in the photo's name is Robert. Proof:



So, maybe part of the delays with my kit is that it was shipped somewhere and was used for what looks like a photo shoot. No clue if that dude used it for something else. So basically, I ended up with a $300 suit that was delivered after 6 months, and had someone else's ass in it prior to mine.

It would almost be amusing if you didn't have to fork out $300...

And who is the guy with the beard? A model? Or a LTP employee?

I believe he’s some kind of “sponsored” athlete? I saw him on Instagram, and he’s always wearing LTP gear like that Cheff dude, but this guy is in Texas, so no clue what he does for them. He was at Oceanside, rocking the California kit, but he’s not particularly fast (7:51), but he has a good following on IG. Maybe he’s just an IG “celebrity”.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
zedzded wrote:
TulkasTri wrote:
Hey guys, a little bit of an update. After I opened the dispute with AMEX, eventually LTP delivered my stuff (about 6 months after placing the order). I decided I was not going to wear the kit, as a matter of principle, so it had been sitting in my closet since then.

A few weeks ago a friend messaged me asking if I had let someone borrow my LTP kit, to which I responded "of course not", and he sent me this:



How do I know that's my kit? Because it has my name on it: "GUS", the dude in the photo's name is Robert. Proof:



So, maybe part of the delays with my kit is that it was shipped somewhere and was used for what looks like a photo shoot. No clue if that dude used it for something else. So basically, I ended up with a $300 suit that was delivered after 6 months, and had someone else's ass in it prior to mine.


It would almost be amusing if you didn't have to fork out $300...

And who is the guy with the beard? A model? Or a LTP employee?




I believe he’s some kind of “sponsored” athlete? I saw him on Instagram, and he’s always wearing LTP gear like that Cheff dude, but this guy is in Texas, so no clue what he does for them. He was at Oceanside, rocking the California kit, but he’s not particularly fast (7:51), but he has a good following on IG. Maybe he’s just an IG “celebrity”.


Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon? He has tons of their suits. It's great that it's not some emaciated heroin-chic model, but I can't imagine these kind of photos are going to make potential customers go wow I want one. Happy he's out there doing his thing on Instagram, but I need someone more au-fait with Instagram and "sponsored" athletes to explain it to, because I don't get it...

Plus the fact he has so many suits reinforces the theory that the "gus" suit was 2nd hand by the time you got it. They send him a suit, he takes some pics sends it back and they sell it on... crazy, but I guess logical from a business perspective. Unless of course you get busted!
Last edited by: zedzded: Apr 15, 18 19:56
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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This company is the gift that keeps on giving.

-----------------------------------------------------------
De Soto Sport Athlete
Formerly Draketriathlon
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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If you look at the exact alignment of the GUS lettering compared to the background pattern in those two pictures, IMO it doesn't look as though they're same; they're close, but some of the sections of patterning don't seem to line up identically. Although I'm looking at two low-res photographs, you might be able to better determine if they're identical with one of the suits in front of you?!

Combined with the aforementioned fact that you guys don't exactly look the same size, I'd be inclined to go with the theory that for some reason they accidentally printed some extra suits with your name on and just shipped one out to this guy to take some promo shots.

I'd say that's an positive viewpoint, given it would mean that some other guy's sweaty ass wasn't in your tri suit!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:
Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon? He has tons of their suits. It's great that it's not some emaciated heroin-chic model, but I can't imagine these kind of photos are going to make potential customers go wow I want one. Happy he's out there doing his thing on Instagram, but I need someone more au-fait with Instagram and "sponsored" athletes to explain it to, because I don't get it...

The target consumer of the brand is not scrawny, Slowtwitch reading, middled aged yuppies trying to prove they still got it. It's bearded hipster brahs who have an uncontrollable need to share pictures of themselves.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Arch Stanton] [ In reply to ]
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Arch Stanton wrote:
zedzded wrote:

Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon? He has tons of their suits. It's great that it's not some emaciated heroin-chic model, but I can't imagine these kind of photos are going to make potential customers go wow I want one. Happy he's out there doing his thing on Instagram, but I need someone more au-fait with Instagram and "sponsored" athletes to explain it to, because I don't get it...


The target consumer of the brand is not scrawny, Slowtwitch reading, middled aged yuppies trying to prove they still got it. It's bearded hipster brahs who have an uncontrollable need to share pictures of themselves.

I swear its like you know me brah, really know me
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Arch Stanton] [ In reply to ]
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Arch Stanton wrote:

The target consumer of the brand is not scrawny, Slowtwitch reading, middled aged yuppies trying to prove they still got it. It's bearded hipster brahs who have an uncontrollable need to share pictures of themselves.

I would suppose a Rugby Hooker/Veteran/Triathlete actually isn't in their demo...they have so many things I like...but 3 month waiting period is not gonna cut it for me.

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:

Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon

Probably because people who look like this are a huge market in triathlon. And having someone with a big following that these people can relate to, at the cost of some free stuff makes sense for LTP.

2x Deca-Ironman World Cup (10 Ironmans in 10 days), Quintuple Ironman World Cup (5 Ironmans in 5 days), Ultraman, Ultra Marathoner, and I once did an Ironman.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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THAT'S some crazy stuff right there. More to the point about that LTP's social media presence is not helping their image, literally! I thought about this and I agree with the other comments that it's in all likelihood they printed your suit in error, and sent it to their social media guy for free. Meanwhile, you're sitting at home wondering where your order is. Unbelievable.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [chuy] [ In reply to ]
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chuy wrote:
zedzded wrote:


Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon


Probably because people who look like this are a huge market in triathlon. And having someone with a big following that these people can relate to, at the cost of some free stuff makes sense for LTP.

But most of the people who have large followings just bought the followings and the likes. It happens all the time, no doubt a brand can do a terrible job of understanding this but I brought this topic years ago on here and then Dan or Herbert or someone did a front page piece on it. Ironically ST got it wrong... the person who actually gamed the system for followers was the one identified as the one that didn't. That was because ST used a bogus "fake follower" rating website that was just clickbait and didn't really truly understand how users were gaming the system.

The interesting thing about the insta buys for some users is they use bots which then their likes show up in my news feed. I have friends in triathlon that have done this and their likes are always showing up. Some of them end up being racist posts or other things you no 100% they didn't like, but their account is being used to apply likes to other accounts in the system and no verification is being done checking that they aren't liking stuff that could presumably be getting brands and athletes in hot water.


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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Thomas Gerlach] [ In reply to ]
Quote | Reply
Thomas Gerlach wrote:
chuy wrote:
zedzded wrote:


Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon


Probably because people who look like this are a huge market in triathlon. And having someone with a big following that these people can relate to, at the cost of some free stuff makes sense for LTP.


But most of the people who have large followings just bought the followings and the likes. It happens all the time, no doubt a brand can do a terrible job of understanding this but I brought this topic years ago on here and then Dan or Herbert or someone did a front page piece on it. Ironically ST got it wrong... the person who actually gamed the system for followers was the one identified as the one that didn't. That was because ST used a bogus "fake follower" rating website that was just clickbait and didn't really truly understand how users were gaming the system.

The interesting thing about the insta buys for some users is they use bots which then their likes show up in my news feed. I have friends in triathlon that have done this and their likes are always showing up. Some of them end up being racist posts or other things you no 100% they didn't like, but their account is being used to apply likes to other accounts in the system and no verification is being done checking that they aren't liking stuff that could presumably be getting brands and athletes in hot water.

I don't know the person from the Instagram so have no idea how they came about their followers but I could see how what you mention is an issue. All I was saying is that its not uncommon for companies to reach out to non professional athletes who have large followings and turn them into brand ambassadors/ sponsored athletes. Off the top of my head I can think of a several amateur triathletes that can probably get more from sponsors than most pro triathletes just because of their following.

2x Deca-Ironman World Cup (10 Ironmans in 10 days), Quintuple Ironman World Cup (5 Ironmans in 5 days), Ultraman, Ultra Marathoner, and I once did an Ironman.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Grant.Reuter] [ In reply to ]
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With apologies to the guy that bought it, we all look silly in our aero helmets and spandex

But damn that is one ugly suit. I think LTP is in many ways trying waaaaaay too hard just to be “cool” and “hip” (hopefully this isn’t as douchey as saying “fuck that’s an ugly tattoo” when someone posts new ink :P)

I saw a few at Oceanside as well, I cant help but think about Ed Hardy every time I saw one
Last edited by: ChrisM: Apr 16, 18 15:13
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [ChrisM] [ In reply to ]
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ChrisM wrote:
With apologies to the guy that bought it, we all look silly in our aero helmets and spandex

But damn that is one ugly suit

I saw a few at Oceanside as well, I cant help but think about Ed Hardy every time I saw one

Oh man, I had to hear it from my wife for like 2 weeks, now from Slowtwitchers too?

But seriously, it's not pretty, but I already have a few "all black" tri suits, and that one seemed kind'a cool. I will admit, though... it looks better on the sexy chef dude than me.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
ChrisM wrote:
With apologies to the guy that bought it, we all look silly in our aero helmets and spandex

But damn that is one ugly suit

I saw a few at Oceanside as well, I cant help but think about Ed Hardy every time I saw one


Oh man, I had to hear it from my wife for like 2 weeks, now from Slowtwitchers too?

But seriously, it's not pretty, but I already have a few "all black" tri suits, and that one seemed kind'a cool. I will admit, though... it looks better on the sexy chef dude than me.

Haha, thanks for taking it in good spirits :) Yeah, they stand out (and I think I saw some Tri club SD suits, maybe?, that were pretty garish.) At least your wife knows what to look for. And we all look goofy no matter what.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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TheStroBro wrote:
Arch Stanton wrote:


The target consumer of the brand is not scrawny, Slowtwitch reading, middled aged yuppies trying to prove they still got it. It's bearded hipster brahs who have an uncontrollable need to share pictures of themselves.


I would suppose a Rugby Hooker/Veteran/Triathlete actually isn't in their demo...they have so many things I like...but 3 month waiting period is not gonna cut it for me.

Based upon the abundance of abysmal testimonials on this forum, seems like the 3 month waiting period is least significant of their many problems.

---------------------------------------------------------------

https://connect.garmin.com/modern/profile/domingjm
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Ha! I know that guy!

Strava I Instagram I Team Every Man Jack I Use code "SHALE19" for 25% off at everymanjack.com
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:

Oh man, I had to hear it from my wife for like 2 weeks, now from Slowtwitchers too?

But seriously, it's not pretty, but I already have a few "all black" tri suits, and that one seemed kind'a cool. I will admit, though... it looks better on the sexy chef dude than me.

I personally liked "Fresh" as a kit and purchased the cycling bib and top...which took 3 or 4 months to get to me.

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [ChrisM] [ In reply to ]
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ChrisM wrote:
With apologies to the guy that bought it, we all look silly in our aero helmets and spandex

But damn that is one ugly suit. I think LTP is in many ways trying waaaaaay too hard just to be “cool” and “hip” (hopefully this isn’t as douchey as saying “fuck that’s an ugly tattoo” when someone posts new ink :P)

I saw a few at Oceanside as well, I cant help but think about Ed Hardy every time I saw one

I'm with you on this. There is no common thread with their designs - some are geometrical (which I like) and some are like a trip on mushrooms (no thanks).

And can someone please explain "#oatmeal" to me? I feel like the next thing I'll see is "#pizza" LOL!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [chuy] [ In reply to ]
Quote | Reply
chuy wrote:
zedzded wrote:


Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon


Probably because people who look like this are a huge market in triathlon. And having someone with a big following that these people can relate to, at the cost of some free stuff makes sense for LTP.

Ok. I think it's great that out of shape people get into sport and triathlon, but I'll be blunt, those suits don't look good on that guy at all. I'm not sure he's really doing much for the LTP brand, but I have zero idea of marketing/advertising so who knows.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Sean H] [ In reply to ]
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Sean H wrote:
Ha! I know that guy!

Ask him if his ass was in my suit.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
Sean H wrote:
Ha! I know that guy!


Ask him if his ass was in my suit.


I've just added him as a FB friend, I'll ask him, diplomatically :)

Although he probably has no idea what LTP are up to?

edit:


Last edited by: zedzded: Apr 16, 18 18:08
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Latest delays from a 12/28 purchase...I was in no rush so I didn’t care too much about the delay, and knowing the typical delays, I didn’t follow up as quickly as I might have otherwise done. And I paid for my patience with them as we all have.


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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [DFW_Tri] [ In reply to ]
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So wait...have they gone cheaper with that "no tracking" shipping option? No more custom boxes?

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [DFW_Tri] [ In reply to ]
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DFW_Tri wrote:
Latest delays from a 12/28 purchase...I was in no rush so I didn’t care too much about the delay, and knowing the typical delays, I didn’t follow up as quickly as I might have otherwise done. And I paid for my patience with them as we all have.


That is terrible.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [DFW_Tri] [ In reply to ]
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Well I guess English isn’t important for their customer service reps.

-----------------------------------------------------------
De Soto Sport Athlete
Formerly Draketriathlon
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Grant.Reuter] [ In reply to ]
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Grant.Reuter wrote:
Well I guess English isn’t important for their customer service reps.


ha ha yeah. How are these guys still in business? Maybe the owner is a millionaire and happy to run his business at a loss? Surely they're not making money.
Last edited by: zedzded: Apr 19, 18 19:57
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:
Grant.Reuter wrote:
Well I guess English isn’t important for their customer service reps.


ha ha yeah. How are these guys still in business? Maybe the owner is a millionaire and happy to run his business at a loss? Surely they're not making money.

I seriously think this is Harvard Business Case material here. They seem to have no shortage of business despite a terrible reputation at least on here. Apparently, ST can build a business (see Hoka Thread) but we are very bad at taking one down.


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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Thomas Gerlach] [ In reply to ]
Quote | Reply
Thomas Gerlach wrote:
zedzded wrote:
Grant.Reuter wrote:
Well I guess English isn’t important for their customer service reps.


ha ha yeah. How are these guys still in business? Maybe the owner is a millionaire and happy to run his business at a loss? Surely they're not making money.


I seriously think this is Harvard Business Case material here. They seem to have no shortage of business despite a terrible reputation at least on here. Apparently, ST can build a business (see Hoka Thread) but we are very bad at taking one down.

You'd think they would be getting very few return customers, 1 delay in shipment or issue people would just write them off. Plenty of other options out there.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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Who knew that when naming the company they were actually providing insight on the type of customer experience you should be prepared for....Love the Pain? (In very small text: You better, because that's what we intend to give you).
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [lutzman] [ In reply to ]
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Exactly, it was there for all to see from the beginning: they are only talking about the pain to deal with them!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Trirunner] [ In reply to ]
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I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?

Not loving this pain.
Last edited by: soposunset: May 15, 18 14:50
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [soposunset] [ In reply to ]
Quote | Reply
soposunset wrote:
I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?

Not loving this pain.

I’m not understanding-despite all the feedback in this thread you decided to buy from them anyway?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [soposunset] [ In reply to ]
Quote | Reply
soposunset wrote:
I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?

Not loving this pain.

Uh...only buy LTP when you have 6 months to wait...4 months to forget about, 6 weeks of pain, 2 of being lost.

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
Quote Reply
Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [dunno] [ In reply to ]
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dunno wrote:
soposunset wrote:
I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?

Not loving this pain.

I’m not understanding-despite all the feedback in this thread you decided to buy from them anyway?

I kind of want to just to see what happens. It would be quite excited, not knowing when or if it will ever arrive. Perhaps I'll see some fat middle age guy modelling it on Instagram. That would be kinda cool.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
Quote | Reply
zedzded wrote:
dunno wrote:
soposunset wrote:
I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?

Not loving this pain.

I’m not understanding-despite all the feedback in this thread you decided to buy from them anyway?

Lol classic!!

I kind of want to just to see what happens. It would be quite excited, not knowing when or if it will ever arrive. Perhaps I'll see some fat middle age guy modelling it on Instagram. That would be kinda cool.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [soposunset] [ In reply to ]
Quote | Reply
soposunset wrote:
I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?


Not loving this pain.


Should be a slam dunk assuming you can provide the following
  • receipt that details the item ordered
  • if the receipt shows the expected time to manufacture (or you can pull this off their website)
  • if the receipt shows the shipping method and expected time from production to delivery (or you can pull this off their website)
  • proof that you in good faith tried to remedy the situation (emails, letters, trying to cancel your order, etc)

Card holders have the ultimate level of protection in a credit card transaction and the merchant has the least protections. Non response from the merchant is not an option in a CC dispute. The issuing bank files the dispute (helps the decision to file if you have all of the above), sends it to the card brand, who then sends it to the merchant's bank at which time funds are then transferred all the way back to your account and out of the merchant's account. It is then up to the merchant to respond to the dispute within X days providing proof of goods delivered if they want to challenge the dispute...which then goes to arbitration by the card brand. In most cases, the card brand sides with the card holder unless sufficient proof of goods delivered is provided.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Jason N] [ In reply to ]
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Thanks. Yeah I saw this forum after I ordered and started noticing red flags.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [soposunset] [ In reply to ]
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Yes I have. No issue; cc company was great (capital one)
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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A buddy of mine (non-slowtwitcher) who I chatted with about this shot me a text after looking up his Linkedin. Apparently the owner has a degree in political science and government.

which explains why the way he runs his company is inefficient. It really all makes perfect sense haha

Feel bad for the guy in a way because start ups are super tough - but then again it doesn't seem he is righting wrongs or doing any process improvement
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [SankaCoffee] [ In reply to ]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [WelshinPhilly] [ In reply to ]
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WelshinPhilly wrote:


hahaha that was a good movie
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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And now they are selling a $600 trisuit—yes $600!!!

That’s about a dollar for every day you will have to wait to receive the suit.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [DFW_Tri] [ In reply to ]
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Oh wow, that's awesome. Not sure I love the nip mesh, but okay.

Of course you can pay more for name and logos, but they have an option to add a custom number....? Am I right in thinking that this would imply ordering the suit for a single-race use? Apart from the fact that, at least judging by the experience of people posting here, you'd never be able to get the suit in the time between knowing your race number and the race, do people really do this?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [dand] [ In reply to ]
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dand wrote:
Oh wow, that's awesome. Not sure I love the nip mesh, but okay.

Of course you can pay more for name and logos, but they have an option to add a custom number....? Am I right in thinking that this would imply ordering the suit for a single-race use? Apart from the fact that, at least judging by the experience of people posting here, you'd never be able to get the suit in the time between knowing your race number and the race, do people really do this?

I've never seen someone with their race number on their kit. There is no way they would print it, put it together, ship it to the wrong address, have the chubby dude model in it, ship it back to Cali, remove the shit stains from the fat dude, and finally ship it out to you before your race.

I believe the custom number they are talking about is something else, as it's only three digits in length.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [dand] [ In reply to ]
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Pretty sure it's meant to be generic like a jersey number to give it some sort of jersey/pro team style.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [WelshinPhilly] [ In reply to ]
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Looks like one can "rush" production up for an extra $125 fee. "Guaranteed" to be completed in a week, HA.
Figured I'd bump this thread up.
They're BBB rating sucks balls too.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [BradleyAM13] [ In reply to ]
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They haven't been putting out anything I'm interested in of late...and their business still sucks. But you know, killing it on instagram!

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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Add me to the "Don't buy from this company" list.

Ordered a t-shirt, took 3 months to get and then the print was off center.

Order the tiger training briefs, Took ~14 weeks and then they didn't even print the logo on it..... could of just bought a tiger striped bathing suit on Amazon for a quarter of the price. I filed a dispute with paypal and won. Then got an angry email from Ben and explained why I filed the dispute with no response.

Super unfortunate because I actually like the look of their stuff and I wanted to support a US Company but I won't give these guys another cent. Instead of fulfilling orders they are dumping money into an agency running their instagram account, must be working from the looks of it.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [leonmac] [ In reply to ]
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I was just searching on their website to make an order.
Thank you all for the warning.
I will NOT be ordering from them.

Isn't there some integrity thing in triathlon organization that they have violated that might prevent them from sponsoring pro athletes .... ? pro's sponsored by them might not want to be associated with shady business?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [keepitreal] [ In reply to ]
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keepitreal wrote:
I was just searching on their website to make an order.
Thank you all for the warning.
I will NOT be ordering from them.

Isn't there some integrity thing in triathlon organization that they have violated that might prevent them from sponsoring pro athletes .... ? pro's sponsored by them might not want to be associated with shady business?


Sadly all many pros and agers care about is free.....
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Lovethepain.com is the absolute worst company!! There have been many customer complaints about their delivery on this site and Slowtwitch, and I foolishly thought I’d give the company a try. So, on August 17, I contacted them and said I wanted a kit for a race October 13 and received an email that they would rush the order. Their website says 4-6 weeks, so I thought that 8 weeks was adequate time.
On September 25, I again contacted them asking about the status of the order, and was told that it would be going into production the end of that week. I contacted them and told them to cancel the order if they couldn’t get it to me by October 8. They then said they would rush the order. When the order hadn’t even shipped on October 12, I emailed that by their own terms (4-6 weeks), the order was too late and that I didn’t want it, and that if they shipped it, I wouldn’t accept it, and would dispute the charge with my credit card. They now accuse me of trying to defraud them. Really?!?! This is one company I’ll never buy from again.

This is part of two emails I received from Love the Pain. I won’t post all text bc it’s long, but will share it with anyone who wants the full exchange. Here goes...

From Love the Pain- “I'm sorry you feel the need to attempt to defraud us. We are a small American company who manufacture to order. You really believe that if you put an order in our system and our artists start working on it, and our production team works on it, that we are taking a risk because in your mind you want it by a certain date? I would have to respectfully disagree with you. Show me a company whos policy is to work by the hopes of their customers. If we do not meet your hopes and dreams for quick turnaround then you will badmouth us, and dispute your order?”

Also from Love the Pain...
“A threat to defraud us is unacceptable. You cannot dictate when you receive shipments from us. We manufacture to order we don't ship from stock. Our terms are not specified as far as time frame. We provide what our current average it. This average changes all the time. Currently, we are at 3-5 weeks. We do run 6-10 weeks as well at times. Threatening to dispute a charge on items you purchased from a made to order special company is a threat to defraud us. This means it was your intent at the time of purchase if you did not get items when you needed them.”
In Reply To:
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Carlaibrown] [ In reply to ]
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2 observations

There is a years worth of info on how shit they are but somehow you thought it would work out differently for you

They are a shit company who's performance is abysmal. Anyone purchasing from them arguably gets exactly what they deserve
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Andrewmc] [ In reply to ]
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Andrewmc wrote:
2 observations

There is a years worth of info on how shit they are but somehow you thought it would work out differently for you

They are a shit company who's performance is abysmal. Anyone purchasing from them arguably gets exactly what they deserve
For real... and not to buck their customer service, their "responses" above are delusional. Defraud?!

What a joke, they consistently miss delivery dates by a wide margin reportedly from paying customers. That is the definition of defraud!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Andrewmc] [ In reply to ]
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You’re probably right. Hopefully my post will protect someone else from them.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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Full disclosure is that I don't own any LTP gear, will never order any LTP gear (not even related to this post), and will continue to roll in Wattie because that's what works me.

I regret that Robert got pulled into what was clearly intended to be a thread about LTP customer service issues. I've never met him, but I like his vibe and have heard nothing but amazing things about him from multiple friends. I appreciate guys in this sport who keep it real and do not pretend to be anyone they are not: for what it's worth, he strikes me as one of those guys. I'd rather cheer for someone like this guy than folks with 40K followers who feel compelled to post crotch shots after every damn 1.5 w/kg workout. But I get it...

Anyways, completely unrelated to LTP service since I don't have any experience with them and never will, but just wanted to offer that despite affiliation with the brand and their customer service shortcomings based on this thread, I wish he wasn't brought into the discussion in any negative way.

Peace. ~ chris @mcgspoke
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Mcgspoke] [ In reply to ]
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Mcgspoke wrote:
Full disclosure is that I don't own any LTP gear, will never order any LTP gear (not even related to this post), and will continue to roll in Wattie because that's what works me.

I regret that Robert got pulled into what was clearly intended to be a thread about LTP customer service issues. I've never met him, but I like his vibe and have heard nothing but amazing things about him from multiple friends. I appreciate guys in this sport who keep it real and do not pretend to be anyone they are not: for what it's worth, he strikes me as one of those guys. I'd rather cheer for someone like this guy than folks with 40K followers who feel compelled to post crotch shots after every damn 1.5 w/kg workout. But I get it...

Anyways, completely unrelated to LTP service since I don't have any experience with them and never will, but just wanted to offer that despite affiliation with the brand and their customer service shortcomings based on this thread, I wish he wasn't brought into the discussion in any negative way.

Peace. ~ chris @mcgspoke

I agree Chris. I follow Robert on Instagram and he’s a refreshing change to all the other wankagram wannabes.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:
Mcgspoke wrote:
Full disclosure is that I don't own any LTP gear, will never order any LTP gear (not even related to this post), and will continue to roll in Wattie because that's what works me.

I regret that Robert got pulled into what was clearly intended to be a thread about LTP customer service issues. I've never met him, but I like his vibe and have heard nothing but amazing things about him from multiple friends. I appreciate guys in this sport who keep it real and do not pretend to be anyone they are not: for what it's worth, he strikes me as one of those guys. I'd rather cheer for someone like this guy than folks with 40K followers who feel compelled to post crotch shots after every damn 1.5 w/kg workout. But I get it...

Anyways, completely unrelated to LTP service since I don't have any experience with them and never will, but just wanted to offer that despite affiliation with the brand and their customer service shortcomings based on this thread, I wish he wasn't brought into the discussion in any negative way.

Peace. ~ chris @mcgspoke

I agree Chris. I follow Robert on Instagram and he’s a refreshing change to all the other wankagram wannabes.

I don’t think anything negative was said about Robert.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I looked through the thread and perhaps I missed it but did you ever get the suit?

Edit: Looking through the thread again I see that you did.
Last edited by: jaretj: Nov 9, 18 2:48
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jaretj] [ In reply to ]
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jaretj wrote:
I looked through the thread and perhaps I missed it but did you ever get the suit?

Edit: Looking through the thread again I see that you did.

Yes, eventually it was delivered after I opened a dispute with the credit card company. I think it took about 5 months.

It seems they may have made more of my suit, since some IG guy has a photo-op wearing my suit (or a copy of my suit).
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Guys...60% off code in your email box... DON'T DO IT!

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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TheStroBro wrote:
Guys...60% off code in your email box... DON'T DO IT!

60% cheaper. 500% slower delivery.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
Quote | Reply
TulkasTri wrote:
TheStroBro wrote:
Guys...60% off code in your email box... DON'T DO IT!


60% cheaper. 500% slower delivery.

They have to be going out of business with that code, right?

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
Quote Reply
Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I'm so tempted just to see what will happen
Like I wont need it until spring......so they will have almost 6 months.....
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
Quote | Reply
TheStroBro wrote:
TulkasTri wrote:
TheStroBro wrote:
Guys...60% off code in your email box... DON'T DO IT!


60% cheaper. 500% slower delivery.


They have to be going out of business with that code, right?

I don't know to be honest. One of their "sponsored" athletes is local here in San Diego, and he received a crap ton of their gear, custom made with his name, in absolutely record time. I honestly don't know what is going on @ LTP. It seems like if you have a solid IG presence, you will get your gear super quickly. But us mortals that only have a couple of hundred IG followers (half of them fake Russian hooker accounts), we have to deal with the long delays.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
I don't know to be honest. One of their "sponsored" athletes is local here in San Diego, and he received a crap ton of their gear, custom made with his name, in absolutely record time. I honestly don't know what is going on @ LTP. It seems like if you have a solid IG presence, you will get your gear super quickly. But us mortals that only have a couple of hundred IG followers (half of them fake Russian hooker accounts), we have to deal with the long delays.

I think they're so busy making a new outfit for Ellie Salthouse to wear every single time she works out that they can't produce anything else. Seriously, not sure I've ever seen her in the same kit twice. And they look sharp. But damn LTP doesn't inspire much confidence with threads like this
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [velox canis] [ In reply to ]
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My coworker and fellow triathlete is an Instagram whore for these fucks.
It takes all my power to not bring this thread up in casual conversation.
#workplacepeaceisworthit
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [y_nigel] [ In reply to ]
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Don’t do it! I promise that you will regret it!
In Reply To:
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Carlaibrown] [ In reply to ]
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So does all this go for the t-shirts as well?
Are they "custom" making every shirt? A friend of mine really liked one of the designs he saw at a race and I wanted to get it for him as a get well present after an ACL surgery. But I dont want it to arrive when he is like 3 months post op....
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Eroc43] [ In reply to ]
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Eroc43 wrote:
So does all this go for the t-shirts as well?
Are they "custom" making every shirt? A friend of mine really liked one of the designs he saw at a race and I wanted to get it for him as a get well present after an ACL surgery. But I dont want it to arrive when he is like 3 months post op....

The way I understand it, apparel stuff is not custom made and they ship quickly. I think you will be safe.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I was never going to buy a new LTP suit because of all the bad press, but picked up a 2nd hand one, well it had been worn once by my mate, but didn't fit. I don't actually know it was LTP until someone pointed it out, awesome suit. Much better quality than the ones I've had before. Shame they have such delivery/supply issues.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:
I was never going to buy a new LTP suit because of all the bad press, but picked up a 2nd hand one, well it had been worn once by my mate, but didn't fit. I don't actually know it was LTP until someone pointed it out, awesome suit. Much better quality than the ones I've had before. Shame they have such delivery/supply issues.

Is that the one you wore in Busso?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Brett runs] [ In reply to ]
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Brett runs wrote:
zedzded wrote:
I was never going to buy a new LTP suit because of all the bad press, but picked up a 2nd hand one, well it had been worn once by my mate, but didn't fit. I don't actually know it was LTP until someone pointed it out, awesome suit. Much better quality than the ones I've had before. Shame they have such delivery/supply issues.

Is that the one you wore in Busso?

Haha yeah
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
Quote | Reply
zedzded wrote:
Brett runs wrote:
zedzded wrote:
I was never going to buy a new LTP suit because of all the bad press, but picked up a 2nd hand one, well it had been worn once by my mate, but didn't fit. I don't actually know it was LTP until someone pointed it out, awesome suit. Much better quality than the ones I've had before. Shame they have such delivery/supply issues.

Is that the one you wore in Busso?

Haha yeah

I hope it was given to you ;-)
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Brett runs] [ In reply to ]
Quote | Reply
Brett runs wrote:
zedzded wrote:
Brett runs wrote:
zedzded wrote:
I was never going to buy a new LTP suit because of all the bad press, but picked up a 2nd hand one, well it had been worn once by my mate, but didn't fit. I don't actually know it was LTP until someone pointed it out, awesome suit. Much better quality than the ones I've had before. Shame they have such delivery/supply issues.

Is that the one you wore in Busso?

Haha yeah

I hope it was given to you ;-)

It was.

In exchange for $100!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
Quote | Reply
zedzded wrote:
Brett runs wrote:
zedzded wrote:
Brett runs wrote:
zedzded wrote:
I was never going to buy a new LTP suit because of all the bad press, but picked up a 2nd hand one, well it had been worn once by my mate, but didn't fit. I don't actually know it was LTP until someone pointed it out, awesome suit. Much better quality than the ones I've had before. Shame they have such delivery/supply issues.

Is that the one you wore in Busso?

Haha yeah

I hope it was given to you ;-)

It was.

In exchange for $100!

I think the togs you wore for the beer mile was a better investment.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Brett runs] [ In reply to ]
Quote | Reply
Brett runs wrote:
zedzded wrote:
Brett runs wrote:
zedzded wrote:
Brett runs wrote:
zedzded wrote:
I was never going to buy a new LTP suit because of all the bad press, but picked up a 2nd hand one, well it had been worn once by my mate, but didn't fit. I don't actually know it was LTP until someone pointed it out, awesome suit. Much better quality than the ones I've had before. Shame they have such delivery/supply issues.


Is that the one you wore in Busso?


Haha yeah


I hope it was given to you ;-)


It was.

In exchange for $100!


I think the togs you wore for the beer mile was a better investment.

I wish I'd kept those now :)
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I just saw this post started on Dec 3 2017 and I can't believe they still have the same issues and problems.
So my story/personal experience is this... I placed an order for an aerosuit back in October 23rd 2018 and didnt do any research on the company prior since it looked legit and it looked like they had enough kits on stock (judging from the website). Well little I knew that they are supposed to take between 6-8 weeks to deliver the product (based on their page).

My experience goes like this, I placed the order expecting to be delivered before December 9th (for Indian Wells Half IM)
When I noticed the order date and the date that I needed the suit for I sent an email asking if it would be possible to get the it by then otherwise i just wanted to cancel the order since it would not be delivered on time, customer service (or username known as PainHunter1) limited its replied by stating: "You will have it by then. I show it going into active production next week." This email was sent on Oct 25th 2018.

As Nov 25th gets here I asked for another status update and they stated that the suit wont be ready by then (Dec 9th) but they will rush it into active production right away. I replied by saying that I do not want the suit anymore since they will not be able to deliver for the race which is when I wanted/needed it for and PainHunter1 stated that it CAN take up to 10 weeks to get it done and also they don't do refunds nor cancellations AFTER 24 HOURS... 24 hours of what? product delivery or order placement?

Another month goes by an it is now Dec 28th no updates at this point, no communication, nothing and I ranted about how unsatisfactory their line of communication and updates are and I stated that all I wanted/needed is my money back and we will be done with it, PainHunter1 replied by saying that they are running 3 weeks behind due to wildfires in LA (which is completely understandable) but at least have a decency to communicate this to your customers so we know what is going on...

It is now Jan 15 2019 and i still have not received anything nor updates... I ordered it using paypal is there a way I can dispute the charge and get my money back? I need help from experts and I believe people ordering here should know about the company and how terrible is their customer service.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [juliozz59] [ In reply to ]
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File an Item Not Received complaint with PayPal.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [ In reply to ]
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Some gold in this listing on the BBB website. The whole is just so shady.

https://www.bbb.org/...16-721710/complaints
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [tallswimmer] [ In reply to ]
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tallswimmer wrote:
Some gold in this listing on the BBB website. The whole is just so shady.

https://www.bbb.org/...16-721710/complaints

This is incredible. It's almost like abominable customer service is built into their business plan. Or maybe they just hate ST customers.

---------------------------------------------------------------

https://connect.garmin.com/modern/profile/domingjm
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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I wonder if they get their tax documents in on time...maybe the IRS will shut them down?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [tallswimmer] [ In reply to ]
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I have a better question, they used to have an F rating...how the hell did they climb to a D?

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [tallswimmer] [ In reply to ]
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"They arrived with threads coming out and were significantly smaller than any other medium (or small) sizes I have tried on. Fit like an XS. Contacted company to ask for refund and where to ship. Company stated they would not issue refund. Also insinuated that I was too fat for their product...but I am a triathlete with ~12-15% body fat and a ~45-50 resting heart rate."


This complaint is the best thing ive read all day haha

2x Deca-Ironman World Cup (10 Ironmans in 10 days), Quintuple Ironman World Cup (5 Ironmans in 5 days), Ultraman, Ultra Marathoner, and I once did an Ironman.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jimatbeyond] [ In reply to ]
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Thank you very much for the paypal dispute, I have now put one and i will file a complain with BBB. Either they apply themselves and focus on Customer Services (which shouldn't be too difficult to manage if you hire a people person) or they just should do business anymore.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [juliozz59] [ In reply to ]
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To give you some solace I just received an order placed in October yesterday; it was wrong but it arrived. I was in no rush and knew it would take a long time so I didn’t mind the wait but then receiving the wrong size was a bit maddening because who knows how long I will have to wait for a correct replacement. And I know better because I have dealt with them in the past. Their customer service is now very slow but not totally unresponsive (at least to me) the way it used to be. So I can see the upgrade from F to D!!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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TheStroBro wrote:
I have a better question, they used to have an F rating...how the hell did they climb to a D?

As I understand BBB ratings, it's not a matter of the number of problems that get you a poor score, it's unresolved problems. So if the complaint has been addressed then it's not as bad as an unaddressed complaint.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [juliozz59] [ In reply to ]
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Wow, it's actually quite impressive they seem to have managed to lower their already low approval rating. All the while, they're picking up new pro's who are showing off their new kits all over IG
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [rjrankin] [ In reply to ]
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They just released their Iron Cowboy line. Perfect for those hardcore elliptical workouts.

2x Deca-Ironman World Cup (10 Ironmans in 10 days), Quintuple Ironman World Cup (5 Ironmans in 5 days), Ultraman, Ultra Marathoner, and I once did an Ironman.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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TheStroBro wrote:
I have a better question, they used to have an F rating...how the hell did they climb to a D?

Just followed through the link and it's up to B now. Maybe they're actually starting to feel the heat and respond. They're definitely following this thread too
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [chuy] [ In reply to ]
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Yeah I hadn't even seen him. That makes at least 3 new triathletes they've added recently (this week maybe?). Spending everyone's money producing free product for their athletes while joe schmo waits 47 weeks for his tri suit. I'd like to think a couple of their athletes don't realize how horrible their customer service is. I know it's tough to make a living in the sport, but peddling their stuff isn't winning any fans
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [velox canis] [ In reply to ]
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So that's how you get yourself to a B, just respond to every comment instead of refunding people their money.

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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I just saw on their site you can pay $125 for a one week guaranteed rush fee. Incredible.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [DFW_Tri] [ In reply to ]
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How does this company survive with 60% off? That's Performance Bike bankrupt but still a few weeks away discounts...

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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How the fuck are these bozos still in business?? Good companies folding left, right & centre and this clusterfuck manages to survive despite doing their level best not to. Maybe the boss is switched on, but he's got his retarded son running things...

I own a LTP suit and it's awesome.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [chuy] [ In reply to ]
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chuy wrote:
They just released their Iron Cowboy line. Perfect for those hardcore elliptical workouts.

All the more reason NOT to order from them.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Chilybil23] [ In reply to ]
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dear god, i swore I would never look at their IG again after blocking them to stop those fucking ads from popping up. I honestly hate everything about that company. I don't mind people who wear bright things, but I hate people who wear them for attention. WTF is up with the old dude with the beard? I feel like he has a problem almost on par with Ashley Horner. It has to be super exhausting to take pictures of yourself before, after, and during a workout every day just to say something stupid like, "easing back into training blah blah blah #lovethepain." the dude looks like hes been easing back into training for the last 20 years. . .I think his heavily filtered selfies go back just as long.


Rad as hell?? more like Radish shit. Stop buying from these fucks already.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [AlyraD] [ In reply to ]
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The Vegan Chef with a sprinter van that also makes vegan soap?

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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. . .the Vedish Chef smh

yeah, I guess that's him
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [AlyraD] [ In reply to ]
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So I started reading this thread when it was on top of the front page a few days ago. The more I read the more fascinating it became. I had never heard of LTP so with nothing better to do I started poking around trying to find out more.
I know a bit about manufacturing, with a previous career in high end apparel buying, sourcing and retailing, so this thread was all just really interesting.

So first I go to the LTP website and yep it is all fabulous photo shoots of $500 trisuits and $200 swimwear etc. Gorgeous product shots, but there is no history of the company, no info on the ownership, no "about us", nothing, hmmm ok that's odd. Then I look at their Insta and it is more of the same, just all fabulous photos and models and hashtags with a link back to the website.

So I compare this to the site of a company I am familiar with, Wattie Ink. Yes which contains a thorough bio and history of the owner, how and when the company was founded, their mission/passion statement, their athletes, an FAQ link, clear links to shipping information and policies, etc etc.

So now I am really curious. Who is LTP and what is their deal? A quick search of public records reveals that the two principals of LTP also run two other businesses in addition to LTP out of the same address in Van Nuys. One appears to be a small residential remodel/construction firm run by the VP of LTP. The other appears to be a building products company of some kind founded in 2017 and run by the president of LTP. Also there was a fourth business, looking to be a tech services business of some kind, that was closed. I guess when this president guy's LinkedIn profile says "entrepreneur", he means it!

Also the VP of LTP does appear to be a multisport enthusiast, Athlinks shows a recent half marathon finish, a DNF at Oceanside 2018 and finishes at Nautica Malibu and St. George 70.3.
SOOOO... is LTP really an apparel company? Or a multisport vanity project? Or is it just a brand building media exercise with the goal being "Insta-fame" and a massive worldwide IG brand following so the brand can be sold to a real apparel manufacturer?

Yes 2 years of wildly erratic shipping timelines probably means they wait until production space opens up in whatever facility they contract with for the tiny "custom" production runs. With priority given to kits for their IG brand ambassadors and models :-)

So interesting. Meantime, I'll just stick with sending my $$ to DeSoto :-)

***************************************
"You're the fastest of the slow people" ~ my son
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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  I was going to order from them as i think there stuff is super cool! but after reading everyones post I'm going to pass. I hope they get there act together so i can give them a try.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [triabel] [ In reply to ]
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triabel wrote:
I was going to order from them as i think there stuff is super cool! but after reading everyones post I'm going to pass. I hope they get there act together so i can give them a try.

You want to buy my GUS suit? It's a size M.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [elastigirl] [ In reply to ]
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It seems to me like LTP might just be the clothing equivalent of a rebranded cheap Chinese wheel.

They don't make it, they just take orders and fulfill them from plants in China. They don't have to maintain any inventory, just forward the orders. It's only a good business model when you have enough leverage (i.e. orders) with your manufacturer to get them filled quickly. If you're on the bottom of the totem pole you end up with dissatisfied customers.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [rjrankin] [ In reply to ]
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There were posts on the Women for Tri FB Page from a number of women who cancelled their sponsorship bc LTP treated them poorly (LTP didn’t deliver their kits) as well.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Durhamskier] [ In reply to ]
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Durhamskier wrote:
It seems to me like LTP might just be the clothing equivalent of a rebranded cheap Chinese wheel.

They don't make it, they just take orders and fulfill them from plants in China. They don't have to maintain any inventory, just forward the orders. It's only a good business model when you have enough leverage (i.e. orders) with your manufacturer to get them filled quickly. If you're on the bottom of the totem pole you end up with dissatisfied customers.

How can they put "Made in the USA" on their stuff if they send the orders for fulfillment to China? How do you know they are doing this? Seems like complete fraud to me if that's really what they are doing.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [aspen6] [ In reply to ]
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Sewing a Made in USA tag into a garment is pretty easy.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Carlaibrown] [ In reply to ]
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“Sponsorship”

Eric Reid
AeroFit | Instagram Portfolio
Chapel Hill, NC
Aerodynamic Optimized Bike Fitting, Retul Pre-Purchase Bike Fitting, USAT Level 1 Triathlon Coaching, Nutrition
Ask me: Scody Optimized Speed Suits | CeramicSpeed Oversized Pulley Systems | HUUB Skinsuits and Wetsuits | Ventum Bicycles and Frames
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jimatbeyond] [ In reply to ]
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jimatbeyond wrote:
Sewing a Made in USA tag into a garment is pretty easy.

Its not on a tag -- Almost every one of their trisuits has "Made in the USA" emblazoned on the front of the chest under their logo.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [aspen6] [ In reply to ]
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The stuff is definitely made in Van Nuys. But I'd have to think with the huge backlog they probably have their seamstress probably make zilch and they're straight profit taking off the top.

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [aspen6] [ In reply to ]
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Screen printing is easy too.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jimatbeyond] [ In reply to ]
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Guys and Gals...their new website is up...the latest code is 'newsite40'.


SMDH!

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [ericMPro] [ In reply to ]
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ericMPro wrote:
“Sponsorship”

Thank for this. I find it bothersome among the AG ranks.

Inside other industries these type amateur people who are “sponsored” or “ambassadors” are called “contract customers”. A much more fitting term.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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TheStroBro wrote:
Guys and Gals...their new website is up...the latest code is 'newsite40'.


SMDH!

Yet their stickers are still sold out and have been for over a year. I would actually buy one to put in my pain cave.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [elastigirl] [ In reply to ]
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elastigirl wrote:
So is LTP really an apparel company? Or a multisport vanity project? Or is it just a brand building media exercise with the goal being "Insta-fame" and a massive worldwide IG brand following so the brand can be sold to a real apparel manufacturer?

This is a good observation.

____________________________________________
"Nobody wants to be themselves anymore. Internet, social media, goddamn talent shows for a**holes… Everybody wants to be somebody else. Nobody is happy just to look at themselves in the mirror, see themselves"
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Parkland] [ In reply to ]
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Did anyone notice that LTP now provides no time line for production/delivery? Instead, at checkout, you have to read and agree to this, “I am aware Love The Pain, Inc. makes items to order and that timelines will vary depending on season and other factors.”.
So, maybe all the credit card chargebacks (including mine) are being felt by LTP. Maybe, but instead of addressing the problem, LTP is doubling down and basically saying, “you’ll get it when you get it.” Crap customer service. SMH.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Carlaibrown] [ In reply to ]
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Yeah they couldn’t even get kits to their own “team” before the season was already over apparently. Glad to see Eric Lagerstrom’s partnership with Castelli today. Hopefully he separated himself from LTP
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [rjrankin] [ In reply to ]
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Anybody willing to throw away $150 and see if they deliver quickly?


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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I moved on. I'm on the Wattie Ink Hit Squad and patiently waiting on my team kit shipment. Wish I'd just purchased the Stars and Skulls kit originally instead of that American Eagle kit in the bottom right.

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Jorgan] [ In reply to ]
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 And hold I wouldn’t no way call them Insta fame. Lol I would not even consider Jan Insta fame. A real accont that’s popular is 1million + followers. There 35k Account would not push anything.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
Anybody willing to throw away $150 and see if they deliver quickly?


Why would they? I think they are saying the sale is only for 24 hours, not that you will get your product any faster.

https://www.miles4matt.run/
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I'm personally holding out for another run of suits that say "Gus" on them. I heard the TAT on those is quick. At least for their Insta influencers.

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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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f*&^, wish I did my research or found this thread...can we sticky this PSA?

I placed an order a week ago only to find out when I checked the order status that they say 4-6 weeks. I'll try to call/email them and if I don't hear back I will open a dispute and shop elsewhere. Had I known the lead times up front I wouldn't have bought anything.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [casper3043] [ In reply to ]
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Reality is even worse: 4 to 6 months.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [casper3043] [ In reply to ]
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casper3043 wrote:
f*&^, wish I did my research or found this thread...can we sticky this PSA?

I placed an order a week ago only to find out when I checked the order status that they say 4-6 weeks. I'll try to call/email them and if I don't hear back I will open a dispute and shop elsewhere. Had I known the lead times up front I wouldn't have bought anything.

I would love to see it stickied, doubt it will happen though. Screw these guys, what a disgrace

the world's still turning? >>>>>>> the world's still turning
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Callin'] [ In reply to ]
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What a disappointment to see that the same issues continue to persist with this company. I have some friends who wear LTP gear, but from an outsider’s perspective, it sure seems that they are more focused on keeping their “influencers” happy with new gear than taking care of the normal consumer.

Personally, the brand just doesn’t appeal to me. I hate gimicky phrases, upside-down use of the word ‘rad,’ and some of the designs put me into seizure mode.

Finally, let’s agree that our collective diction - specifically the use of words like pain, suffer, wattage, and Brick just make us sound like assholes and destroy relationships. I’ve personally had 4 women break up with me because I forced them to look at my TP data on Friday nights with a glass of Châteauneuf-du-Pape...

So, I just can’t get behind a brand that is called “Love The Pain” and whose influencers brag about embracing the suffering while spinning at 100 watts for 4 hours.

Time for me to pop some Benzos. Sorry.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Mcgspoke] [ In reply to ]
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This thread is at the top of the list if you just google the company name. I don’t think they will be around much longer

the world's still turning? >>>>>>> the world's still turning
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Carlaibrown] [ In reply to ]
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Carlaibrown wrote:
Did anyone notice that LTP now provides no time line for production/delivery? Instead, at checkout, you have to read and agree to this, “I am aware Love The Pain, Inc. makes items to order and that timelines will vary depending on season and other factors.”.
So, maybe all the credit card chargebacks (including mine) are being felt by LTP. Maybe, but instead of addressing the problem, LTP is doubling down and basically saying, “you’ll get it when you get it.” Crap customer service. SMH.

There should be a disclaimer: "Love the Pain will make you, literally, love the pain of going to your credit card company to get your money back."
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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How has this company not yet hooked up with Ashley Horner??? A true match made in heaven!!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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I'm feeling a bit left out so thinking of ordering something just for the experience. this thread is pure gold. How much do you have to pay for the insults and fat shaming?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [znerd] [ In reply to ]
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And now all of their brand ambassadors are just announced and touting how there will be no more delays
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Mcgspoke] [ In reply to ]
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What about "Love the Women"
or
"Love the Chateauneuf du Pape"

Frankly, just with this story you can initiate another thread :-)
You can call it "How TP interfere with my romantics moments (despite Chateau-neuf-du-Pape)"
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Mcgspoke] [ In reply to ]
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Mcgspoke wrote:
Personally, the brand just doesn’t appeal to me. I hate gimicky phrases, upside-down use of the word ‘rad,’ and some of the designs put me into seizure mode.

Ha!! I've had the same feeling about this brand. Some of their designs caught my eye, but I never ordered because I didn't want "Love the Pain" or "RAD" plastered all over me.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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Nothing like 55% to make you Love the Pain...

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TheStroBro] [ In reply to ]
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I've gone through many of the pains mentioned in this thread. I was a Mojo Racing team member months ago and regretted ever joining the team. Ben is a serial liar and makes empty promises. It's no wonder he has not been able to cut any deals with partners as LTP now has a horrible reputation. If you're still waiting for a suit, hit me up and I maybe able to help you get in touch with him directly.

Believer
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Blackjack] [ In reply to ]
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Not waiting on a suit...but I did apply to the Mojo racing team in 2017 and never got a response lol...

Rugby Media Dude-earfulofdirt.com

Hooker training for the Sport of Scrum-Halves [Triathlon]
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Carlaibrown] [ In reply to ]
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this thread has evolved from LoveThePain to I Feel Your Pain

I think your story is very similar to all of us the "satisfied customers" I was exactly on the same boat and until i disputed my charge with paypal and they decided to take action, a week later I did receive my trisuit (after 3 and 1/2 months of wait) and needless to say the size of the kit ran small.

I wear medium across so many other cycling American companies, hell even Swiss companies (Such as Assos) also Italian cycling companies (LaPassione) but this Medium does run small, im a 39 inch chest guy (skinniest i have been) and still didn't fit me properly.

I wanted to return it and claim my money back but that doesnt happen according to their return/refund policy, you can get it in exchange of store credit and I dont want to deal with them anymore. I will have to sell my kit if anybody is interested on it (although looks like we all dislike very much LTP here)

you can see pics in here in case anybody wants a trisuit: https://imgur.com/a/8tefa94 Im willing to take offers for it.

Let everyone know about your experiences, if they weren't able to give us proper customer service, the least (i believe) we can do is warn future customers about this company and what they are getting themselves into.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [juliozz59] [ In reply to ]
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everything is all good now:

https://www.youtube.com/...11&v=Pg7wsFoKv1w
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [dand] [ In reply to ]
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hahahaahahahahahahahahahahahahahahahahahahaha

____________________________________________
"Nobody wants to be themselves anymore. Internet, social media, goddamn talent shows for a**holes… Everybody wants to be somebody else. Nobody is happy just to look at themselves in the mirror, see themselves"
Last edited by: Jorgan: Feb 15, 19 6:23
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [juliozz59] [ In reply to ]
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You can file a SNAD complaint with PayPal and get a full refund.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jimatbeyond] [ In reply to ]
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I will check on that and will do it!
thanks much.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [dand] [ In reply to ]
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dand wrote:
everything is all good now:

https://www.youtube.com/...11&v=Pg7wsFoKv1w

Well this took a twist I wasn't expecting.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [dand] [ In reply to ]
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Tri-suit on sale now at 50% on top of their 40% sale on some items. That's mean under $100 for some trisuit
Wow!!!
Am about to click that Paypal icon luckily I read this thread first and decide not to take any risk also don't want to support such a bad company. lol
Last edited by: mikex: Feb 17, 19 20:15
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [mikex] [ In reply to ]
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I don’t understand the big fuss. You can pay merely $125 more for delivery within a week. Ridiculous!!!
Last edited by: DFW_Tri: Feb 17, 19 20:23
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Mcgspoke] [ In reply to ]
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Tempting? ^_^ now cycling stuff also on 50% sale

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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [mikex] [ In reply to ]
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mikex wrote:
Tempting? ^_^ now cycling stuff also on 50% sale

"Hundreds" missed it "by a few hours" is over the top hyperbole, even for them. It would take LTP on the order of years to fulfill "hundreds" of orders.

Support the fight against apostrophe abuse!
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [T-wrecks] [ In reply to ]
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Get your aliexpress love the pain gear. I'm sure it's more than 50% off the advertised prices on LTP site, and as an added bonus, you'll likely get the gear this year;).

...Quality may vary (but then again, It seems that this is also the case with the genuine article).
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [beston] [ In reply to ]
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LOL
fighting fire with fire?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [beston] [ In reply to ]
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thats hilarious
I buy fake soccer jerseys from DH Gate all the time and the quality has been getting really good lately.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [y_nigel] [ In reply to ]
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y_nigel wrote:
thats hilarious
I buy fake soccer jerseys from DH Gate all the time and the quality has been getting really good lately.

Their LED bulbs suck, but I'd actually be more confident purchasing fake LTP gear than purchasing authentic gear directly from LTP. How crazy is that?!

---------------------------------------------------------------

https://connect.garmin.com/modern/profile/domingjm
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [beston] [ In reply to ]
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beston wrote:
Get your aliexpress love the pain gear. I'm sure it's more than 50% off the advertised prices on LTP site, and as an added bonus, you'll likely get the gear this year;).

...Quality may vary (but then again, It seems that this is also the case with the genuine article).

Looks more like 90-95% off! You could treat them as one-use only tri-kits and probably still come out ahead.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [jimatbeyond] [ In reply to ]
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I'ld suggest everyone puts in a poor review on "Better Business Bureau" and bring LTP's ratings down. In one of Ben's latest newsletter to MOJO members, he stated that he had a "A-" rating and but obviously that went down quickly to a B+. I would love to see it hit a C- or D (if there is one!).

Leave your reviews here:
https://www.bbb.org/...710/customer-reviews





Believer
Last edited by: Blackjack: Mar 4, 19 1:18
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [juliozz59] [ In reply to ]
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Probably I should have seen these posts before ordering. I placed an order in mid september 2018 we are now march 18 2019 and didn't get my tri suit wet. A lot of reason they told me, one is because of the fire an other one is that it was sent to the wrong person.😤
Last edited by: Theoret: Mar 18, 19 17:22
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Theoret] [ In reply to ]
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Theoret wrote:
Probably I should have seen these posts before ordering. I placed an order in mid september 2018 we are now march 18 2019 and didn't get my tri suit wet. A lot of reason they told me, one is because of the fire an other one is that it was sent to the wrong person.😤

Probably sent to Robert the IG guy like mine.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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🤣
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
Theoret wrote:
Probably I should have seen these posts before ordering. I placed an order in mid september 2018 we are now march 18 2019 and didn't get my tri suit wet. A lot of reason they told me, one is because of the fire an other one is that it was sent to the wrong person.😤


Probably sent to Robert the IG guy like mine.

Does anyone know what size suit Bobbie is? Might help when ordering, if you're the same size, you know it's probably going straight to him first...
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Theoret] [ In reply to ]
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Theoret wrote:
Probably I should have seen these posts before ordering. I placed an order in mid september 2018 we are now march 18 2019 and didn't get my tri suit wet. A lot of reason they told me, one is because of the fire an other one is that it was sent to the wrong person.😤

So have you got your suit? If not can you not just do a chargeback with your creditcard company?
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [zedzded] [ In reply to ]
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zedzded wrote:
Theoret wrote:
Probably I should have seen these posts before ordering. I placed an order in mid september 2018 we are now march 18 2019 and didn't get my tri suit wet. A lot of reason they told me, one is because of the fire an other one is that it was sent to the wrong person.😤


So have you got your suit? If not can you not just do a chargeback with your creditcard company?


No it's to late to many months have passed and still no suit and waiting for a response after 3 emails I sent in the pas 7 days
Last edited by: Theoret: Mar 18, 19 19:55
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Theoret] [ In reply to ]
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Call or text Ben. Much faster that way.

Believer
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Blackjack] [ In reply to ]
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Blackjack wrote:
Call or text Ben. Much faster that way.

And more fun. You don't know what story you are going to be told this time.
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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [TulkasTri] [ In reply to ]
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TulkasTri wrote:
Blackjack wrote:
Call or text Ben. Much faster that way.


And more fun. You don't know what story you are going to be told this time.

Actual footage of LTP's customer response hotline:


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Re: PSA: Don’t buy from “Love The Pain”, they are having problems delivering. [Theoret] [ In reply to ]
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Unlike the actual company, this thread just keeps delivering!
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