Did you order a trucker hat, fake beard or lycra tattoo sleeve; they have plenty of those.

Yes but their owner eventually contacted me (after i too opened a credit card dispute). But still, this is a real problem for their business. 4-6 weeks for custom order is fine but they can’t deliver in that timeframe. I waited 10 weeks for my first order and I’m going on the about the same for my second order. I am probably done with them for this reason.

I placed an order 2-3 weeks ago and received my order within a week. Granted it was only a hat and decal.

Probably because they had stock of those. The kits are made after you order them.

I’m thinking they have no money to order the raw materials, so the use the the funds when they get enough orders to source the material. And most likely they are understaffed or hired cheap labor somewhere, which could probably account for the poor quality control.

Is the owner the guy with a beard? If so, he ain't hurtin' for money. He lives in LA and rides in my area... he was riding around on a brand new Trek Emonda SLR Disc.

I ordered a kit back in May and it took me 8 weeks to receive it.

Killing the whole Made in the UsA

Wow, that is not a small size difference.

Maybe they can rename the company Love The Wait?

I wanted to show people what I meant with the 2 suits being different sizes even though they are both "XS":



Ben, the owner gave his word 1 month ago that they were going to replace the kit () 1 month ago, he told my friend he would send a replacement within 2 days of phone call. Nothing was ever sent, no kit, no calls, no apologies, no gift card, ZILCH.

With regards to my order:

They send me an email earlier in the week, after I told them I wanted to cancel, and that I had contacted AMEX to dispute the charges, and they told me that they had actually shipped my kit last week, but the mistakenly shipped it to Florida, and they said that they could create a shipping label to ship it from Florida to me, but they suggested it would be better if they shipped the kit back to them, so they can inspect it and make sure everything was OK with it. To be honest, this just seems like they were trying to buy time to get my kit done last minute. It's been 15 weeks and I haven't received anything.

As an added bonus: Our Club Leader spoke to Ben with these concerns, and Ben is insisting I have not been waiting 15 weeks for my order; which is fucking hilarious since I have a confirmation email from 8/25 when I placed my order.

lovethepain: Try using this tool, http://howlongaago.net/date/2017/august/25

I wish this thread had come up about a month ago....since I just ordered a tri-suit and now somewhat regretting I couldn't try it on. I was NOT thrilled that you can't return the item if the sizing is wrong (that's even for the non-customized suits). I don't get how they won't accept returns on non-custom items if they are all cut and made to the same measurements? I can understand that they're only making a suit or whatever when they get the order for it, but sheesh, at least let people return them since they can't try them on.

Love The Pain has been running sale after sale after sale after sale for the past 5 months (started in July 4th), 35-45% off the entire store. I ordered a kit back in August including some other things (caps, bottles, etc), and they have been unable to deliver on anything on my order. They have given different reasons for delays: problems sourcing material, problems with human resources availability, etc.. but every time I reach out they tell my my stuff is on the verge of being shipped out.

I have reached out to them to cancel my order, as they have been holding on to $300+ of my dollars, and black Friday came and went, cyber monday came and went, I could've gotten another kit from one of the many that were on sale. I don't know how they will respond, but I have also contacted my Credit Card company to open a dispute; but I wanted to know if more people out there are getting stiffed.

Long time lurker, first time poster... but relevant to the topic at hand. Just want to keep this post at the top so folks are aware of Love the Pain's struggle to fulfill orders.

Initial order date: 28 Nov 2017, I order 2 sports bras for my wife and a run tank for me. A Christmas (LOL) gift for her.
8 Jan 2018 - 6 weeks, I send my first email to LTP requesting info. No response.
23 Jan 2018 - 8 weeks, I find this ST thread with a "new" Customer Support email. I send an email and receive an automated response, then later another response indicating, "We checked the status of your order and looks like it is our production queue meaning it should be completed, inspected, and shipped within the next few days. We will do our best to expedite that for you as well."
25 Jan 2018 - 8 weeks 2 days, I forward the previous email to "Joshua" to receive a new status update, "Your order has been processed and is in our production queue pending completion. You will receive tracking info once it has been completed, inspected, and ready to ship."
30 Jan 2018 - 9 weeks, I receive an email indicating, "Congratulations your order has just begun production. Your order will be printed, sublimated, cut, and then it will go to our sew room. Once sewing is complete we will check your order for any defects. Once it passes QC will will shop your order to you. You will receive a tracking number at time of shipment."
12 Feb 2018 - 11 weeks, I send an email to Joshua requesting a status, indicating that it's been 11 weeks since the order and 2 weeks since it, "began production."
13 Feb 2018 - 11 weeks 1 day, I receive an email back from Joshua indicating, "All three items have been printed, sublimated onto fabric, and has been cut, it is awaiting sewing." He also indicated they're behind, "due to all the orders being placed at the same time on black friday and Thanksgiving time. Since over 1,000 orders came in all at once it backed us up like crazy."
5 Mar 2018 - 14 weeks, I send Joshua another email requesting status, as it has been 14 weeks since initial order, 5 weeks since being, "in our production queue."
12 Mar 2018 - 15 weeks, I finally receive an email back from Joshua indicating, "Sorry about that, we were reorganizing our production schedules. So both of your bras are in the sewing schedule and estimated completion date is 3/19 or before. The run tank has not showed up in the sewing schedule so I will need to track where it is in the production."

As always, YMMV, but be forewarned - I just want to give my wife 2 of her Christmas gifts before her birthday in April!

Chargeback.

That's disgraceful and again another reason I'll continue to order from Kiwami... great kit, customer service and it's in my hand in less than a week.

My wife had two separate issues with an LTP order, one that was for her and another for a friend. Both times it was delay after delay. Stuff just like what's in this thread.

For this season, she ordered Kiwami's LD sleeved suit and received the suit itself 3 or 4 days after she ordered it. WITH Jelly Belly beans in it.

My wife had two separate issues with an LTP order, one that was for her and another for a friend. Both times it was delay after delay. Stuff just like what's in this thread.

For this season, she ordered Kiwami's LD sleeved suit and received the suit itself 3 or 4 days after she ordered it. WITH Jelly Belly beans in it.

Correct me if I'm wrong, but LTP are like a lot of tri clothing companies out there, at least in Australia, their kit is custom, made to order hence the delays. I emailed them, they got back to me within a few hours and answered my questions, the main one being delivery times, which they quote 4 - 6 weeks. Our club has just ordered a whole bunch of kit (not from LTP) and we have been quoted similar delivery times. I think perhaps some customers have been burned because delivery times have blown out or 4 - 6 weeks has been unexpected? I don't think you can compare a company like Kiwami with LTP, providing a different service and product. Seems like LTP's main issue is a communication one. From my very brief experience with them, they seemed OK and I'll probably place an order, but I'll do it an the end of the season :)

zedzded wrote:

Correct me if I'm wrong, but LTP are like a lot of tri clothing companies out there, at least in Australia, their kit is custom, made to order hence the delays. I emailed them, they got back to me within a few hours and answered my questions, the main one being delivery times, which they quote 4 - 6 weeks. Our club has just ordered a whole bunch of kit (not from LTP) and we have been quoted similar delivery times. I think perhaps some customers have been burned because delivery times have blown out or 4 - 6 weeks has been unexpected? I don't think you can compare a company like Kiwami with LTP, providing a different service and product. Seems like LTP's main issue is a communication one. From my very brief experience with them, they seemed OK and I'll probably place an order, but I'll do it an the end of the season :)

Communication is only one of the many issues with the company...I finally have everything I've ordered, it's good stuff...however waiting three four months for my kit was not a part of the experience. And the fact that they don't update the status of your order. Also, check out this thread where they get snarky and attack people

http://forum.slowtwitch.com/forum/Slowtwitch_Forums_C1/Triathlon_Forum_F1/%22LOVE_THE_PAIN%22_clothing_-_I_want_a_phone_number_P6541937/#p6541937

To be honest man, I wouldn't be surprised if that isn't yours and they printed two of them. That guy is significantly larger than you and I don't think his arms would fit in yours. That's just my opinion. Also, based on everyone's customer service, I wouldn't be surprised if they printed like five of those using the same screen and a bunch of people randomly have "gus" on theirs thinking it's like #oatmeal, Yeah, that's how bad I think they are.

His name is Gus too and he asked to have his name in the same color and spot as you. Obviously.

I would just like to point out that the dude owns the same kit without my name on it, so if they wanted to take pictures of him, they could've used the non-GUS kit

To be honest man, I wouldn't be surprised if that isn't yours and they printed two of them. That guy is significantly larger than you and I don't think his arms would fit in yours. That's just my opinion. Also, based on everyone's customer service, I wouldn't be surprised if they printed like five of those using the same screen and a bunch of people randomly have "gus" on theirs thinking it's like #oatmeal, Yeah, that's how bad I think they are.

Holy crap. I would definitely be interested in having LTP explain that one to me....if you're not completely over it by now.

Hey guys, a little bit of an update. After I opened the dispute with AMEX, eventually LTP delivered my stuff (about 6 months after placing the order). I decided I was not going to wear the kit, as a matter of principle, so it had been sitting in my closet since then.

A few weeks ago a friend messaged me asking if I had let someone borrow my LTP kit, to which I responded "of course not", and he sent me this:



How do I know that's my kit? Because it has my name on it: "GUS", the dude in the photo's name is Robert. Proof:



So, maybe part of the delays with my kit is that it was shipped somewhere and was used for what looks like a photo shoot. No clue if that dude used it for something else. So basically, I ended up with a $300 suit that was delivered after 6 months, and had someone else's ass in it prior to mine.

It would almost be amusing if you didn't have to fork out $300...

And who is the guy with the beard? A model? Or a LTP employee?

I believe he’s some kind of “sponsored” athlete? I saw him on Instagram, and he’s always wearing LTP gear like that Cheff dude, but this guy is in Texas, so no clue what he does for them. He was at Oceanside, rocking the California kit, but he’s not particularly fast (7:51), but he has a good following on IG. Maybe he’s just an IG “celebrity”.

Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon? He has tons of their suits. It's great that it's not some emaciated heroin-chic model, but I can't imagine these kind of photos are going to make potential customers go wow I want one. Happy he's out there doing his thing on Instagram, but I need someone more au-fait with Instagram and "sponsored" athletes to explain it to, because I don't get it...

The target consumer of the brand is not scrawny, Slowtwitch reading, middled aged yuppies trying to prove they still got it. It's bearded hipster brahs who have an uncontrollable need to share pictures of themselves.

The target consumer of the brand is not scrawny, Slowtwitch reading, middled aged yuppies trying to prove they still got it. It's bearded hipster brahs who have an uncontrollable need to share pictures of themselves.

Yeah I was just checking out his Instagram account. I don't want to sound derogatory and mean-spirited, but I'm not understanding why a clothes company would sponsor an overweight person who is right at the bottom when it comes to triathlon

Probably because people who look like this are a huge market in triathlon. And having someone with a big following that these people can relate to, at the cost of some free stuff makes sense for LTP.

But most of the people who have large followings just bought the followings and the likes. It happens all the time, no doubt a brand can do a terrible job of understanding this but I brought this topic years ago on here and then Dan or Herbert or someone did a front page piece on it. Ironically ST got it wrong... the person who actually gamed the system for followers was the one identified as the one that didn't. That was because ST used a bogus "fake follower" rating website that was just clickbait and didn't really truly understand how users were gaming the system.

The interesting thing about the insta buys for some users is they use bots which then their likes show up in my news feed. I have friends in triathlon that have done this and their likes are always showing up. Some of them end up being racist posts or other things you no 100% they didn't like, but their account is being used to apply likes to other accounts in the system and no verification is being done checking that they aren't liking stuff that could presumably be getting brands and athletes in hot water.

With apologies to the guy that bought it, we all look silly in our aero helmets and spandex

But damn that is one ugly suit

I saw a few at Oceanside as well, I cant help but think about Ed Hardy every time I saw one

Oh man, I had to hear it from my wife for like 2 weeks, now from Slowtwitchers too?

But seriously, it's not pretty, but I already have a few "all black" tri suits, and that one seemed kind'a cool. I will admit, though... it looks better on the sexy chef dude than me.

I would suppose a Rugby Hooker/Veteran/Triathlete actually isn't in their demo...they have so many things I like...but 3 month waiting period is not gonna cut it for me.

Oh man, I had to hear it from my wife for like 2 weeks, now from Slowtwitchers too?

But seriously, it's not pretty, but I already have a few "all black" tri suits, and that one seemed kind'a cool. I will admit, though... it looks better on the sexy chef dude than me.

With apologies to the guy that bought it, we all look silly in our aero helmets and spandex

But damn that is one ugly suit. I think LTP is in many ways trying waaaaaay too hard just to be “cool” and “hip” (hopefully this isn’t as douchey as saying “fuck that’s an ugly tattoo” when someone posts new ink :P)

I saw a few at Oceanside as well, I cant help but think about Ed Hardy every time I saw one

Probably because people who look like this are a huge market in triathlon. And having someone with a big following that these people can relate to, at the cost of some free stuff makes sense for LTP.

Ha! I know that guy!

Ask him if his ass was in my suit.

Latest delays from a 12/28 purchase...I was in no rush so I didn’t care too much about the delay, and knowing the typical delays, I didn’t follow up as quickly as I might have otherwise done. And I paid for my patience with them as we all have.

Well I guess English isn’t important for their customer service reps.

ha ha yeah. How are these guys still in business? Maybe the owner is a millionaire and happy to run his business at a loss? Surely they're not making money.

I seriously think this is Harvard Business Case material here. They seem to have no shortage of business despite a terrible reputation at least on here. Apparently, ST can build a business (see Hoka Thread) but we are very bad at taking one down.

I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?

Not loving this pain.

I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?

Not loving this pain.

I’m not understanding-despite all the feedback in this thread you decided to buy from them anyway?

Lol classic!!

I kind of want to just to see what happens. It would be quite excited, not knowing when or if it will ever arrive. Perhaps I'll see some fat middle age guy modelling it on Instagram. That would be kinda cool.

soposunset wrote:

I'm now dealing with this. The "Ben Haas" character told me on 3/31 that it would only take 2 weeks for my custom race suit. I paid $415 immediately. It's 6 weeks later and I cannot get an update from them. I need my suit soon for an upcoming HIM so I'm understandably getting pissed. Has anyone successfully received a charge-back after disputing the charge with their cc company?

Not loving this pain.

Oh wow, that's awesome. Not sure I love the nip mesh, but okay.

Of course you can pay more for name and logos, but they have an option to add a custom number....? Am I right in thinking that this would imply ordering the suit for a single-race use? Apart from the fact that, at least judging by the experience of people posting here, you'd never be able to get the suit in the time between knowing your race number and the race, do people really do this?

I was just searching on their website to make an order.
Thank you all for the warning.
I will NOT be ordering from them.

Isn't there some integrity thing in triathlon organization that they have violated that might prevent them from sponsoring pro athletes .... ? pro's sponsored by them might not want to be associated with shady business?

2 observations

There is a years worth of info on how shit they are but somehow you thought it would work out differently for you

They are a shit company who's performance is abysmal. Anyone purchasing from them arguably gets exactly what they deserve

Full disclosure is that I don't own any LTP gear, will never order any LTP gear (not even related to this post), and will continue to roll in Wattie because that's what works me.

I regret that Robert got pulled into what was clearly intended to be a thread about LTP customer service issues. I've never met him, but I like his vibe and have heard nothing but amazing things about him from multiple friends. I appreciate guys in this sport who keep it real and do not pretend to be anyone they are not: for what it's worth, he strikes me as one of those guys. I'd rather cheer for someone like this guy than folks with 40K followers who feel compelled to post crotch shots after every damn 1.5 w/kg workout. But I get it...

Anyways, completely unrelated to LTP service since I don't have any experience with them and never will, but just wanted to offer that despite affiliation with the brand and their customer service shortcomings based on this thread, I wish he wasn't brought into the discussion in any negative way.

Peace. ~ chris @mcgspoke

I agree Chris. I follow Robert on Instagram and he’s a refreshing change to all the other wankagram wannabes.

I looked through the thread and perhaps I missed it but did you ever get the suit?

Edit: Looking through the thread again I see that you did.

Guys...60% off code in your email box... DON'T DO IT!

60% cheaper. 500% slower delivery.

They have to be going out of business with that code, right?

I don't know to be honest. One of their "sponsored" athletes is local here in San Diego, and he received a crap ton of their gear, custom made with his name, in absolutely record time. I honestly don't know what is going on @ LTP. It seems like if you have a solid IG presence, you will get your gear super quickly. But us mortals that only have a couple of hundred IG followers (half of them fake Russian hooker accounts), we have to deal with the long delays.

So does all this go for the t-shirts as well?
Are they "custom" making every shirt? A friend of mine really liked one of the designs he saw at a race and I wanted to get it for him as a get well present after an ACL surgery. But I dont want it to arrive when he is like 3 months post op....

I was never going to buy a new LTP suit because of all the bad press, but picked up a 2nd hand one, well it had been worn once by my mate, but didn't fit. I don't actually know it was LTP until someone pointed it out, awesome suit. Much better quality than the ones I've had before. Shame they have such delivery/supply issues.

Is that the one you wore in Busso?

Haha yeah

I hope it was given to you ;-)

It was.

In exchange for $100!

I think the togs you wore for the beer mile was a better investment.

Some gold in this listing on the BBB website. The whole is just so shady.

https://www.bbb.org/...16-721710/complaints

I have a better question, they used to have an F rating...how the hell did they climb to a D?

I have a better question, they used to have an F rating...how the hell did they climb to a D?

They just released their Iron Cowboy line. Perfect for those hardcore elliptical workouts.

I was going to order from them as i think there stuff is super cool! but after reading everyones post I'm going to pass. I hope they get there act together so i can give them a try.

“Sponsorship”

Anybody willing to throw away $150 and see if they deliver quickly?

f*&^, wish I did my research or found this thread...can we sticky this PSA?

I placed an order a week ago only to find out when I checked the order status that they say 4-6 weeks. I'll try to call/email them and if I don't hear back I will open a dispute and shop elsewhere. Had I known the lead times up front I wouldn't have bought anything.

everything is all good now:

https://www.youtube.com/...11&v=Pg7wsFoKv1w

Tempting? ^_^ now cycling stuff also on 50% sale

thats hilarious
I buy fake soccer jerseys from DH Gate all the time and the quality has been getting really good lately.

Get your aliexpress love the pain gear. I'm sure it's more than 50% off the advertised prices on LTP site, and as an added bonus, you'll likely get the gear this year;).

...Quality may vary (but then again, It seems that this is also the case with the genuine article).

Probably I should have seen these posts before ordering. I placed an order in mid september 2018 we are now march 18 2019 and didn't get my tri suit wet. A lot of reason they told me, one is because of the fire an other one is that it was sent to the wrong person.😤

Probably sent to Robert the IG guy like mine.

Probably I should have seen these posts before ordering. I placed an order in mid september 2018 we are now march 18 2019 and didn't get my tri suit wet. A lot of reason they told me, one is because of the fire an other one is that it was sent to the wrong person.😤

So have you got your suit? If not can you not just do a chargeback with your creditcard company?

Call or text Ben. Much faster that way.

And more fun. You don't know what story you are going to be told this time.

For giggles I hopped on the LTP website and almost passed out. They recently have increased their prices to the point of being obscene. $199 for a one-piece swimsuit?????? Over $200 for an ugly and cheap looking jersey?? Who is running this company? Better yet, who would pay these ridiculous prices for a company that struggles to deliver their way over-priced product?

For giggles I hopped on the LTP website and almost passed out. They recently have increased their prices to the point of being obscene. $199 for a one-piece swimsuit?????? Over $200 for an ugly and cheap looking jersey?? Who is running this company? Better yet, who would pay these ridiculous prices for a company that struggles to deliver their way over-priced product?

Money laundering for sure!

Yes, their pricing is a joke, but they regularly (as in basically every week), have sales ranging from 45 to 65% off. I don't understand that sales strategy. The sales prices are still high, but not way out of line for semi-custom gear.

Yes, their pricing is a joke, but they regularly (as in basically every week), have sales ranging from 45 to 65% off. I don't understand that sales strategy. The sales prices are still high, but not way out of line for semi-custom gear.

Anytime I read that, I can't help but wonder if they're just taking orders and forwarding them to overseas suppliers (i.e. China) and then forwarding them once they get them. It would explain the long lead times on orders.

I wanted to show people what I meant with the 2 suits being different sizes even though they are both "XS":



Ben, the owner gave his word 1 month ago that they were going to replace the kit () 1 month ago, he told my friend he would send a replacement within 2 days of phone call. Nothing was ever sent, no kit, no calls, no apologies, no gift card, ZILCH.

With regards to my order:

They send me an email earlier in the week, after I told them I wanted to cancel, and that I had contacted AMEX to dispute the charges, and they told me that they had actually shipped my kit last week, but the mistakenly shipped it to Florida, and they said that they could create a shipping label to ship it from Florida to me, but they suggested it would be better if they shipped the kit back to them, so they can inspect it and make sure everything was OK with it. To be honest, this just seems like they were trying to buy time to get my kit done last minute. It's been 15 weeks and I haven't received anything.

As an added bonus: Our Club Leader spoke to Ben with these concerns, and Ben is insisting I have not been waiting 15 weeks for my order; which is fucking hilarious since I have a confirmation email from 8/25 when I placed my order.

lovethepain: Try using this tool, http://howlongaago.net/date/2017/august/25

Hey guys, a little bit of an update. After I opened the dispute with AMEX, eventually LTP delivered my stuff (about 6 months after placing the order). I decided I was not going to wear the kit, as a matter of principle, so it had been sitting in my closet since then.

A few weeks ago a friend messaged me asking if I had let someone borrow my LTP kit, to which I responded "of course not", and he sent me this:



How do I know that's my kit? Because it has my name on it: "GUS", the dude in the photo's name is Robert. Proof:



So, maybe part of the delays with my kit is that it was shipped somewhere and was used for what looks like a photo shoot. No clue if that dude used it for something else. So basically, I ended up with a $300 suit that was delivered after 6 months, and had someone else's ass in it prior to mine.

That is terrible.

It's clear that LTP has taken an active effort to address all BB complaints and continues to rely on Ambassador postings on Social Media to drive sales/marketing. All good. I find it a bit concerning that many customers - including one of my friends from Norway - has only been able to get attention from LTP through the BBB avenue.

If the company is making an honest and concerted effort to improve performance, I wish them the best. As an outsider looking in, I just wish that they would tackle the issue 'head-on' and that the ambassadors would also take more of an active role to address what is clearly a pattern of irresponsible business behavior. There are some damn good athletes that rock LTP merch as well as others who clearly have a strong following on IG, etc.

Since I'm bored today and am procrastinating my swim, I've drafted the following letter that LTP should copy and share with the universe:


Dear valued customers:


On behalf of the leadership and entire team at Love the Pain Performance, I would like to take a moment to reaffirm our commitment to providing the best possible products and support to all of our customers as we strive to grow the "Love the Pain" lifestyle.


While we have worked hard to grow our product lines and continually improve the quality of our products, we have admittedly struggled with on-time delivery and communication issues. We are committed to working with all dissatisfied customers to meet our commitments and re-earn their trust for the future. Further, we are working hard to resolve our areas that require improvement including communication, on-time delivery, and consistency of quality.


I would like to personally thank all of our customers and ambassadors who have stuck with us through these growing pains.


We are excited about new products and designs that we will be releasing throughout 2019, and I personally thank you for your continued trust as we work diligently to improve all levels of performance.


If you are rocking LTP gear as an ambassador and actually care about your fellow triathletes who were burned by LTP, shouldn't you demand this kind of commitment from the brand you actively market?

Ok, I guess I have to swim now...

I don't think so. I just continue to see an onslaught of marketing using their ambassador network. I also feel that some of the responses from the Company on BBB have been a bit combative. (ie, why are you choosing BBB to follow-up on orders?)

I really don't have a dog in this hunt, but just bothers me a bit when fellow athletes get burned.

S$%^ happens, but accountability would be nice.

If you go deep into this thread they were previously very combative with customers.

All Items are made to order. No cancellations accepted after 24hours. Due to the fact we make to order, depending on how busy we are items have taken 12 weeks to make. If you have an order that is over 12 weeks you need to reach out to customer support immediately. Watch-out for Knockoffs. These are not our products.

Love The Pain, Inc. products are custom made in Los Angeles, California. Most orders ship within 2-8 weeks. Extended time may occur for various reason including fabric shipment delays. Changes in lead time are not causes for cancellation. Orders cannot be canceled after 24 hours of order.

Thought you all might enjoy this ....
I was a "team" member of Mojo ... for about 6 months back in EARLY 2018 (February) ... once I set up my payment schedule through PayPal ... I got the WELCOME email ... Included in said email was their "Aim to be a different breed of TEAM. This is a family, a symbolic relationship. So, here's our [their] commitment to you"

"- Minimum Big (6) MOJO product drops delivered to your doorstep per year. One of the drops will be your race specific (depending on your sport) team kit"

After 6 months worth of payments ... the only thing i received was a plastic bike stem cap ... I had sent NUMEROUS emails to Ben and Roye inquiring about team drops in addition to the orders that I had placed that were closing in on 4 months with no expected delivery date .. I got the same runaround from both of them ... nothing new from any of the 564 other posts in this thread ...

After 6 months of nothing, i decided to protect myself and dispute the (6 months) worth of payments to the "team" through PayPal ... Almost immediately after the dispute was filed, I got an email from Ben asking me if I was ... wait for it, cause you may have heard this one before ... DEFRAUDING the "team" ...

Needless to say, I was awarded back the 6 months worth of payments ... HOWEVER, I still had over $200 worth of purchases yet to be delivered ...
I went after those orders via emails to Ben and got nowhere ... so, I filed a BBB complaint ... Ben went back and forth (between my complaint and Ben's lies (responses) ...
Ben STILL refuses to fulfill my order because he says i owe the team ...

I had placed an order 07-05-2018 ... that's TWO THOUSAND AND EIGHTEEN ... As of today - it has still not been fulfilled ... over a year later.

This company is a fraud ... and the owners are petty thieves ... If you have been suckered by LTP, take any and all means necessary to recover your funds.
On a final note, it is sad to see [on social media] the PRO's and ranking Age Groupers promoting this brand ...We all paid for their free (expedited) kits.

Dang! I so wish I read all this before ordering!!

Placed my order 11 weeks ago, having heard nothing from them after 4 Emails in the last month I finally got a reply on Insta from some rude guy telling me I was wrong and they always reply to Emails.

Seems like they'll just keep lying till the (hopefully) deliver, looks like it's money down the drain though.