Crazy, at first I thought from your description it was a balancing issue. But that wheel is just not round. A spoked wheel would be an easy fix.

Good luck. Interested in seeing how this resolves

Did you pay with a credit card? If so dispute the charge.

What was the description of the wheel in the original ad?

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“Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever.” - Lance Armstrong

You could try calling the phone number on their website. I have spoken with him numerous times and have had great dealings with him.

He was easy to reach before the sale and impossible after the sale. I've offered to buy other wheels from him in place of these as a reasonable resolution but I've been repeatedly ignored.

If you can reach him, let him know my patience has worn thin and my postings have just begun.

I'll be reasonable, he may have missed my calls, emails, messages etc. but this front wheel just will not work for me and something needs to be done.

I've had a similar experience in that Brian was easy to reach and communicate with both before and after a number of transactions I have done with him; including a wheel swap. I personally would gladly do business with him again as a buyer or a seller.

$25 paypal work???

Hed 3s are pretty notorious for being a little out of round and true. What do the hed numbers say? Was it an A grade wheel?

Have you checked it in a truing stand and not just sitting in your fork? These types of wheels and the hubs themselves are notorious for being finicky and everything having to be perfectly right in order fo them to roll very true (true by eye and relativey true by stand stand). Not sure if its possible on your model as I cant see it clear enough, but I have had issues with some of these wheels not running right due to the end caps/covers not sitting right.

I doubt he sold you a bad wheel, unless isuess were disclosed up front. It doesnt make sense that he wouldnt respond. Also keep in mind that hop in the wheel could have come from shipping as well, and not been there before Brian sent them. Wa the packing sufficient, and the box intact with no damage when it arrived? In your video you said you werent able to get them on a smooth road to find out immediately after purchase....what type of time frame are we talking about?

You have kind of played a BIG card here, and then added that you've just only started. It is pretty obvious you're mad, but if every attempted contact has been angry and accusing that may be what is preventing you from getting your desired result, especially if the issue was discovered quite a bit after the initial purchase. With your post you don't give him much reason to work out a solution with you. You've done the damage already, and made the threat of doing more, that might not be the bet way to work towards your desired solution. Maybe try recontacting him and being coordial and laying blame elsewhere if you havent tried that already. Awknowledge that there could have been a damage during shipping issue or anything else and that you just want to work things out amicably.

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+1. These type of posts make me angry... He bought the wheel in April and even posted this back then:


"I did not notice it at all until I hit certain roads but I cannot really say with certainty whether it was the road or the wheel. The roads here are so chopped up in places I felt like I needed my fat tire bike just to get through them. "

So it was fine until it was rode on horrible roads... Could it have been possible that yhe crappy road helped shake it out of true...

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Andy Mullen
Team Zoot

Agreed. I hadnt done any research prior to my response. looks like he is looking for a 120+day grace period.

Brian is a pretty nice guy, I dont see him not working something out with the buyer, but once someone has gone and attempted to sully his name and reputation...i dont know. Why should he go above and beyond/out of his way? I saw an original post was made about the hop a while back, but it would be interesting to know when the original purchase date was. Brian also responded to the buyer in the forum as well as asking him to contact him via email and indicated that he had made numerous contact attempts.

I dont think we are getting all of the story here, and we are certainly missing key facts as to original date of purchase and dates of contact.

I never recommend making numerous negative posts or reviews while trying to work towards a mutually amicable result. Multiple negative post or reviews from the same person/same situation make the complainer look a bit unreliable. The extremes often go ignored unless being read for comedic value. Most programming involved with online reviews actually are written to exclude the extremes much like an outlier for a data set.

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Brian was great to deal with before, during, and after-probably more to the story but I would have no hesitation to dropping another 6K with him if the situation was right...my 2 cents...

Same here with a positive experience with Brian. I just bought my 5th set of wheels from him and I know if there is an issue when I get them he would fix it. I only buy wheels from him or people I know locally for piece of mind. Unlike most of us who are just selling things here and there this is his business and thus he has a vested interest in making sure he sells a quality product so I find the claims hard to grasp.

In any event I hope it all works out...

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Andy Mullen
Team Zoot

I think someone is upset because they hit a pothole or a crack in the road, and now the wheel is messed up.

I would ignore you too.

I bought some Sram s900 bar end levers from Brian last winter. He claimed they were beat up but usable, got them for a $40. When the package arrived, I noticed they were Sram s500 shifters. I reached out to him, and he was incredibly apologetic. He said he had another bike that he was pulling the shifters off of to sell to me. I rode around on the s500s for a few days, and decided to go a different direction with my build, so told him I wouldn't need the s900s after all. I asked him where to return the s500 shifters. Not only did he refund my money, but he told me to keep the shifters for all the trouble (which there wasnt any). Brian's a stand up guy and wouldn't hesitate to do business with him again.

I didn't wanna be the first to say!

I agree with this.

Would this guy plaster ST with your name if he bought a set of USED wheels from you, then decided 4 months later that they had a hop in them?

I bought a bike from Brian and he seemed like a great guy. I never had a problem getting a hold of him and nearly had to take him up on the 30 day refund due to a personal situation. He was fully prepared to refund my money if I decided to send it back, but in the end I didn't have to. I can almost guarantee that if this wheel hop problem had been within 30 days, there wouldn't be any issues here.

I sold a set of wheels from my new bike, less then 50 miles on them, and the first thing the guy did was flip his bike over and check how true they were. Its not hard to do.

Brian may be awesome...in all respects... but if the OP is telling the truth, the least Brian could do is respond to the Emails/phone calls.

Apparently he has as quoted from his FS thread

Or his season is over and he no longer needs the "rental." Could also be he decided he wants a different type of wheels.

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$26 paypal work???

Not bad for wheels that are 25+ years old.

I dont think this thread is turning out like the OP wants.

And I'll offer up $30 shipped to Canuckistan.

What he said. Sucks that you have a banged up wheel, but spreading negatives about the dealer definitely is not going to encourage him to work with you. You never know why responses might be delayed. I, for one, turn the phone/email off on vacation, so if anyone tries to get me they will be waiting. I have not dealt with MyBikeShop, but the reputation on ST seems to be pretty solid. Every (not many) negative posted is usually rebutted with an abundance of positive replies.

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Human Person

But each event is independent. Just because a seller has a bunch of good history doesn't mean they can mess up on a new event.

Agreed. But it doesn't sound like OP exhausted all options.

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Human Person

Hi Andy

You read it backwards.

I could not tell that the wheel was so bad BECAUSE of the poor road conditions. When you're trying to avoid potholes etc. you're less focused on wheel quality.

The wheel is NOT out of true, the wheel is not, and has never ben ROUND.

Make sense?

Has Brian sold you defective wheels before?

Maybe the difference is when he sells you crap, and knows it's crap, he avoids the call that is likely to arrive after the buyer discovers he bought crap.

The wheels are true, and these wheels cannot be adjusted. They are either true or broken (which was the selling point of buying these used in the first place).

The wheels are not round, have never been round, and the seller should have disclosed this prior to the sale since I challenged him on this several times before buying. Granted, I did not ask the specific question of "are the wheels round" (this should be a baseline item for any wheel should it not?), so he had ample time to disclose the condition of the wheels and he did not do so.

I specifically told him I wanted RACE WHEELS ... and a front wheel that is not round is typically considered not a great RACE WHEEL.

I waited VERY long .. this has been my last resort as no other communication from Brian has been accepted.

I would never post in a forum like this as a 1st course of action and as I said, I already offered to BUY ANOTHER SET from him in exchange. I would spend MORE MONEY than I spent on these wheels to get something I could use.

What options do you suggest in addition to:

Phone
Email
Webform
Slowtwitch PM

Did I miss some magical form of communication that I'm not aware of yet?

Here is the original Email thread BEFORE the purchase:

I’m interested in these wheels.

I have a 2011 Felt B2 (previous frame style) with the stock TTR3 wheels. I’m interested in a better set of aero wheels that I can leave on the bike for all training and races. I mostly ride my road bike but I like to train on the tri-bike to ensure I’m ready for the race and I like to ride it because it’s fast.

I’m open to suggestions as well.


https://www.mybikeshop.com/wheels?product_id=861

Thank you very much for the email and interest. Much appreciated!

The tri-spokes are a great set and quite bomb proof as you mentioned. They would be perfect for training and racing on your TT bike. The "give" with them as that they are a tad heavier, but the "gain" is that they are incredibly durable and quite aero once you get moving.

Alternatively, a set of 808 tubulars or the sets of mavics, 404s, or others we have, although a bit more expensive (relatively speaking) can also do the trick. The mavic cosmic carbone sets are also bomb proof and can do very well with what you intend to use them for in training and racing.

I hope this helps. Feel free to let me know what you think and get back to me. Email or a phone call works. See numbers below.

Thanks again!

Brian Richards
Vice-President of the Bike Revolution
www.mybikeshop.com
brichards@mybikeshop.com
O: 443.609.1090
C: 240.535.2292

****************************************************


Do the words "Bomb Proof" or "perfect for training and racing" sound anything like... good set of "hacking around wheels" that are out of round but cheap?

Hi Brian

I do not want to deal with tubulars …

I assumed the tri-spokes were clinchers?

Can you give me an idea of weight and also the bearings? I’m less concerned with weight and more concerned with rolling resistance and aero quality.

*******************************************************************

Does anyone here think an out of round wheel has good "rolling" characteristics?

The tri-spokes are clinchers, as are all the mavic sets and 404s (aluminum clincher and full carbon clincher). The weight on the tri-spokes was 2010g when I checked a few days ago w/o tires and tubes.

Thanks!

Brian Richards
Vice-President of the Bike Revolution
www.mybikeshop.com
brichards@mybikeshop.com
O: 443.609.1090
C: 240.535.2292

***********************

Still nothing about "out of round condition"

Hope all is well. Just checking back in quickly re wheels and to see if there is anything else I can do to help.

Let me know. Thanks again!

Brian Richards
Vice-President of the Bike Revolution
www.mybikeshop.com
brichards@mybikeshop.com
O: 443.609.1090
C: 240.535.2292

*******************************

I normally never buy used so I delayed my decision.. reply why is in the next email reply from me.

Hi Brian

I like them. The age has me concerned as does the milage.

****************************************

I clearly express my concern and the reason I had not pulled the trigger on the purchase.

I understand. The wheels are a bit older, but run true and the price accounts for their age. There is nothing wrong at all with the set, but if the factors you mentioned outweigh everything else, then I understand.

Let me know. Thanks again.

Brian Richards
Vice-President of the Bike Revolution
www.mybikeshop.com
brichards@mybikeshop.com
O: 443.609.1090
C: 240.535.2292

****************************************

"Nothing wrong at all with the set" ... does "not round" fit this criteria?

Hi Brian

Are these wheels set up for an Ultegra 10 speed cassette?

As far as condition, it's really hard to see from the pictures if there are scratches into the carbon versus "scuffs". In other words, will they pass the fingernail test or will I see the scratches but not feel them?

Hey gary.

Sorry for the delay in getting back to you and thanks for the email.

The hubs are set up for sram/shimano cassettes/10 speed. There's really nothing wrong with the set at all.

As far as scuffing, marks, etc., I went over them very specifically. There's nothing as far as cracks in the carbon. The weave looks great. There is a mark that runs along one side of one wheel from where the brakes were set wrong. Just a black mark that is hard to see if not up close to the wheel.

Let me know what you think. Thanks again!

Brian Richards
Vice-President of the Bike Revolution
www.mybikeshop.com
brichards@mybikeshop.com
O: 443.609.1090
C: 240.535.2292

*********************************************

Anything in this reply that would imply an out of round wheel?

Hi Brian

I’m leaning towards buying the wheels based upon your word of good quality. I rarely buy anything used, especially over the internet.

If that’s $500 to my door (business address so shipping is cheaper), then I’ll take the chance and buy the wheels.

Let me know and I’ll get it done tomorrow.

Regards

*********************************************************

See what happens when you trust someone?

Thanks for the follow up email and update. We are upfront about everything we sell, and all items come with a 30-day guarantee. If you aren't satisfied, then return the set on our dime. We back everything we sell 100%.

The tri-spokes are used, but absolutely great wheels. They show they have been used, but they run true and are in great shape overall.

The price is $499 plus $30 shipping, so $529 delivered in a new wheel box with tracking and insurance, along with the 30 day guarantee.

Let me know if this works and I can get them shipped out today. You can purchase through the site or give us a call.

Thanks again!

Brian Richards
Vice President of Sales
mybikeshop
(O) 443.609.1090 | (C) 240.535.2292
www.mybikeshop.com

********************************************

Do I need to say more? Is there any reason so far that I should expect an out of round front wheel?

Hey gary.

Saw the transaction come through. Thanks! Much appreciated!

We will get the set boxed up today and out on the road asap. I'll get tracking to you asap along with a paid invoice.

Thanks again!

Brian Richards
Vice-President of the Bike Revolution
www.mybikeshop.com
brichards@mybikeshop.com
O: 443.609.1090
C: 240.535.2292

Hi Brian

14 degrees here… I don’t think you need to rush - LOL.

Just bought a Farley 8 to deal with this long winter. That bike is some fun stuff.

But I am looking forward to dressing up the B2 and make it look like a real tri-bike.

*******************************************************

Buying in February does not help a person in Chicago determine how a Tri-Bike wheel will handle within 30 days now does it?

relax man. sounds like you have a few who agree with you and few who don't. my point is that he probably isn't going to be as eager to work with you now. not sure if you used paypal, but if you had, then all you needed to do was file a grievance which would have made the public shaming unnecessary.

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Human Person

No problem!

They are packed and ready and will ship tomorrow.

Thanks again!

Brian Richards
Vice-President of the Bike Revolution
www.mybikeshop.com
brichards@mybikeshop.com
O: 443.609.1090
C: 240.535.2292

April 15... so yes, AFTER the 30 day guarantee but the 30 day guarantee is worthless for a Tri-Bike wheel purchased in Chicago.

Hi Brian

The snow has cleared here in Chicago and I was finally able to take the wheels out for their maiden voyage.

The wheels are “true” left to right but they are not “true” up and down. In other words, they are not round. You can feel this when riding on fairly smooth roads and you can see it when you get off the bike and spin the wheels.

I’m going to look for a 2nd opinion on this but right now I think these are losers and need to be shipped back.

Do you have any other wheels like these that are actually round?

************************************************

And of course, once this email was sent to Brian, he ignored every call, every email, every PM, etc.

brider wrote:

Geez! Why is this shit show even allowed to continue? Lick the damn thread already.

Don't tell me what to or not to lick!! You're starting to sound like my wife.

Dammit. I should know better than to type on my phone without reading glasses...

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Some are born to move the world to live their fantasies...

https://triomultisport.com/
http://www.mjolnircycles.com/

I have no problem with it, except i'm not 3rd partying any money to anyone. When I give my word, it means something, so you would not have to worry about getting your $$. slowtwitch regulates itself pretty well, so I dont think there is an issue there. You can always just start another few threads here and a youtube video.

top 10%? Ego much? Google is good, I wanted a little more in depth information. The info comes from solid data experts whom pretty much only do this this type of work. Not your basic background check type stuff. Isolating associated ips and incoming/outgoing email servers to check date and frequency of contact is pretty routine and a walk in the park for them. I'm pretty sure you're not taking the time to use military encryption messenger services, email encryptions or even a TOR client for email.

Brian has a pretty good reputation here, and is an honest guy from what I know. He is always willing to work with someone and help people out if need be from the experiences that I've had and have heard about from others. When someone phrases things like you did and goes out on a blatant attack and is slandering someone for the purpose of getting what they want in addition to hurting their reputation and livelihood, I tend to think that speaks quite a bit about the integrity of the attacker. Those reasons and your story not adding up are the reasons I believe Brian, and also the reason I even responded to this thread originally. Had you phrashed things differently I probably would not have bothered. I may have totally missed your post that he in turn ignored. I've seen at least a response or two from his end on the board, including one back where he had said he had tried to contact you numerous times. On his listing thread it shows he responded to you on the 29th, but I am probably missing something else. I guess I dont see the point or reason for him to take the time to come on here and post responses to you and others, yet ignore any other form of contact.

I dont know how my response was pretty much as you expected. In your last message you said I wouldnt be able to handle it, now I call your bluff and you say "as you expected." You are one perplexing individual, i'm starting to wonder if you're not just a troll out for fun at someone else's expense or trying to draw attention to yourself in some random marketing scheme you've drawn up.

My wife doesnt fret about expenses so no worries there. Way to try to toss in a dig though. I dont think i've come across as a big shot, and i'm certainly not the one trying to act like I'm a bigshot financially either. You brought finances into it, i dont know if it was to bluff your way out of this, spin the subject and detract from everything else, or just trying to attack someone else.

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Jeeeezus Christ I can't believe that this is still going on.
It's a single front wheel. Holy shit, this is ridiculous...

You bought a used wheel, it wasn't perfect (though I question the validity of your claims) and now you are whining. You've spent countless hours drafting your responses and defending/attacking your actions and the actions of others.

If a couple hundred bucks on a wheel are killing you then you are definitely in the wrong sport...

Hay Ladies, wanna know the quality of the MBS & Brian
here's a scenario for you:
I bought a bike (with a trade) from Brian, through some ignorance on my part, I had it sent to a USPS PO Box in WA, which accepts FedEx and UPS, BUT with size restrictions, long story short, I didn't glean to the size restrictions, USPS 'bounced' the bike and sent it back to Brian. This incurred an additional $90 frt. to send it back to me.
Though I offered some $$$ here was no quibble, Brian said it was part of doing on-line business and picked up the tab. Class ! ! !

Part of the trade I was to send some additional bike goods, (chains, new shoes, cassettes, etc.), when I returned my trade to him, I included these and some additional products for a future credit.

Brian, I think there is still some 'good will' or $$$ re the 'extra' extra products sent, so Mr. Richards, to put this thread to bed, please take the extra extras and put it towards this jerk's wheel, I think I can say for all of us, we're sick and tired of hearing Ubbo's constant whining, hope there is enough there to cover it, if not then it will take some of the 'sting' out of the transaction

Feel good now Gooddog ? ? ?
I think ya F#$%ed the system, but have a good day and great Karma, Sir.

BTW Brian, the S5 has now been Di2'ed . . . . . the Hed H3's and the S5 are both phenomenal,
much better than a mistress (sorry Ladies . . . an inside joke),
thanks for putting us together
PGS

So why does your success negate the facts in my case?

If you want to defend Brian then fine... but you used your facts to somehow negate my facts in my situation.

I've presented fact after fact, now try to refute a single thing I posted - you can't.

It's not a matter of how much I spend or how much I earn. The point is I purchased a product in good faith and was repeatedly promised that what I was buying was good quality - or as Brian stated, "bomb proof".

As far as being in the "wrong sport"... this is the cheapest sport I've been in since high school.

I used to spend more on tires in a weekend (sometimes in 1 day) when I was racing motorcycles than I spent on this wheel set. A rear shock cost as much as a nice carbon fiber race bike but who really cares?

If I see a $20 bill floating across the parking lot, I'm jumping up from my desk and running after it.

Now let's reverse this, if it's only a "couple hundred bucks" then why is it unreasonable for Brian to take back a defective wheel? If it's only a "couple hundred bucks", why did he ignore me when I called and emailed, etc?

Why is it only a "couple hundred bucks" when it's my money?

And the facts are clear... from the very beginning I offered to buy a different set of wheels. I have never requested a straight up refund without offering to buy a different set of wheels from Brian.

So it's obvious that it has never been about the "couple of hundred" bucks and it's always been about getting a decent set of race wheels for my bike.

It seems day after day Brian sells gear even after your attempted bashing. He still has my full confidence and obviously others. Drop it already. Buy a new set of wheels and move on. It's what? Six months after the purchase? Prove Brian has wronged you or stop this madness. You could prob get a super cheep set of wheels from Dished!!

I never attacked you... you attacked me.

I only challenged you AFTER you made direct and inaccurate accusations. That is not "attacking", that is commonly referred to as "defending".

Here is the 1st screen shot that shows that I contacted Brian immediately after the 1st ride with his wheels. This also correlates perfectly with the 1st forum post... almost as if my story is 100% fact based (hint: it is).

And all the naysayers grasping at straws and claiming I'm simply looking for "rental" wheels, check out my new front - It's even round!



I told you I had a deal already lined up and was giving Brian one last chance to sell me a new wheel before I bought a different one.



I'm just curious, the facts are so stacked in my favor, with so much documented evidence from me versus zero from Brian, at what point do you admit to yourself that maybe you were wrong and placed your bet on the wrong horse?

Are you really that obtuse that no amount of evidence will alter your predetermined notion of who is telling you the truth and who is bullshitting you?

C'mon, you can see in his own thread he ignored me while answering every other person. Isn't this damning enough even without my mountain of documented proof?

Seriously, at what point do you finally throw in the towel?

(And for the record, I do not text and drive. That text was read to me and replied to by my daughter. That is why I said I could not look while I was driving. It's bad enough to text and drive but 100X worse to do it with your kids in the car and to set that bad example)

Cool, I was wondering if there were any updates to this.

Tempted to call the MBS phone # just to see what they say about this.