lanierb wrote:
Slowman wrote:
lanierb wrote:
Passmore007 wrote:
I have bought two bikes from them and received fantastic service. The bikes ship quickly and are packed well in the bike boxes. I think the prices are very reasonable and I would trust them way more than any random eBay sellers.That great that you had a great experience but I guess the issue is: what happens if something goes wrong? In the eBay case you have protection from eBay/Paypal. With Pros Closet you're apparently screwed.
or not. there are 25 posts to this thread. 23 of them report no transaction problems and, mostly, good reviews or rave reviews. and then there's your 2 posts, about a rumor of a bad transaction. there's an old trope in the bike business. every bike shop knows what a JRA is. i was "just riding along" and the bike failed/broke. and the bike shop failed to stand behind the product. as did the brand. and then when we post mortem the transaction there's a whole new narrative that emerges. facts that the first narrator failed to bring into evidence.
it may well be as you say. or, not. i don't know. neither of us knows. we have 23 positive transaction stories, zero negative transaction stories, and one person who heard from another person who was just riding along. i don't mean to throw shade on your friend. but based on my 40 years in the industry, and 20 years of reading posts on this forum, and the reputation that TPC enjoys, i would not wager much that the narrative you provide contains all the relevant details. however, let's say for the sake of argument it does. what we have are 20-something good experiences and 1 bad. i wonder if eBay used bike transactions are that favorable.
Your post starts out fine: 25 posts, 23 of them positive. That's accurate and that's great. The rest goes very downhill. I'm a longtime ST contributor - maybe 15 years? Many people on here know me personally. And you are throwing shade at me without any justification. You should know better!!! To defend myself: I'm not relaying a rumor. I'm relaying a fact. I've seen the bike, seen photos of the box when it arrived (box was partially open on arrival), and I know how Pro's Closet responded. At the time I told her to come on ST herself (this was ~4 months ago) and let people know about it but she didn't bother. Look: even crappy establishments often have many good transactions. It's how they respond when something goes wrong that really matters. In this one transaction they accused the buyer of doing the damage. Now you've done the same and you don't know anything at all about the transaction! My guess is it was the shipper. Still they need to handle that, and that's the problem. On eBay you would very likely get your money back. Pro's Closet was completely unhelpful and she ended up having to get it carbon repaired herself. That's not okay. And guess what? It's okay for me to relay this info on ST. Isn't that the point of ST?
i read your first post, and i didn't reply to it. when i read your second post, i felt i needed to respond because you weren't going to let this lie. (which is fine.) you were going to continue to press home your point. (which is fine.) you are, as you note, a longtime forum member, and you are due that respect.
i felt it fair to add some additional points, because there is no way by which the brand can respond to what you're alleging. i certainly don't mean to throw shade on you. but you threw shade on a vendor based on a transaction that isn't your own, and with accusations that don't comport with the vendor's history. i don't mind hosting what you wrote. it seemed clear you wanted engagement on your point, so, is it fair to get angry when you get that engagement?
Dan Empfield
aka Slowman