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Re: Secondhand Dimond [rhudson]
rhudson wrote:
Bullshit buying a used bike is always a gamble. Then having a hissy fit on slowtwich because your gamble failed .......tuff titty

Huh?
I don't get half the responses to this.
Buying second hand is a bit of a gamble because you don't know how the bike has been treated and maintained and can't be certain if it's in the condition you hope it is. But, as I read it, that's not what this is about. It's about the way Dimond have handled his inquiries about getting spare parts. His being a second owner should be pretty immaterial. But if they are trying to use an incentive pricing scheme by selling at higher price to non-original owners, they need to be clear and fair about it. If they gave an erroneous quote and hadn't had the price listed I think they should have apologised at the very least, and given their exposure to social media, it would have been wise to try and honour the quote or split the difference. To try and turn a customer you've disappointed into your salesman by offering them the cheaper price if they refer a customer is both insulting and idiotic. You want them to go talk to prospective customers about the brand that they now have a grievance with? It doesn't matter if their objective would be to find you a customer. Whether they succeed or fail, the outcome is likely negative for Dimond.

I know nothing about Dimond's bikes, business model, pricing or customer service performance except bits and piece's I've come across on ST. They're not of specific interest to me. However, it's quite clear that many people have invested themselves in this brand emotionally for some reason. Responses to Dimond related comments always seem to be either ultra-positive or ultra negative. It's rather odd....
Last edited by: Ai_1: Apr 27, 17 5:40

Edit Log:

  • Post edited by Ai_1 (Dawson Saddle) on Apr 27, 17 5:40