way2sloow wrote:
Anybody will treat a customer well if you pay them $10,000. They got their money for the original bike. It appears that they are pissed they didn't get a cut of the resale and are trying to make up for it by gouging the secondary user. I'm sorry, product costs are product costs. Doubling the price of a part because the buyer is not the original owner is poor service and business. If you have "Dimond" anywhere in your signature--IMO your response to their customer service adds nothing.
That's entirely not the case. They aren't pissed they didn't get a cut of the resale. That's just ridiculous.
They don't double the price of the part for the used buyer. The price of the Super Fork was always $1200. Go look at any of the press related to its introduction last year. They discounted the price for existing owners who wanted to upgrade to the Super Fork. Period. I bought my Dimond when the Super Fork was just released early last year. I had a choice between the old 3T Funda fork or the Super Fork. I chose the Super Fork and paid... wait for it... $1200. So new buyers also paid $1200 for the fork. What's your argument now?
Favorite Gear: Dimond | Cadex | Desoto Sport | Hoka One One