getbarreled wrote:
ericlambi wrote:
getbarreled wrote:
but it would take a serious gesture on their part to make me ever put that brand out on the road!2. You feel entitled to get the fork at the misquoted price. Can you elaborate on why you feel Dimond should 'own [their] fuck up' for your benefit?
I had to reply to this one because it's so surprising to me.
Ericlambi, it's pretty much an all industries standard practice and basic customer service 101. When you make a mistake, you own it and do your best to favor the customer in the mistake, in order to keep customer relations strong. This is a really basic concept.[/reply]
I don't have any skin in this game but I'm sure you're actually a customer; owner yes, customer? maybe not. This is boutique manufacturer.