Well to follow up on the status of my battle with United .... I just got a shocking phone call and I must say that I am a little speechless.
A little over a week ago, I sent a certified letter to three managers and the President of United notifying them of a ten day notice before I pursued legal action. I still haven't heard a peep from United. On Monday, I had the paperwork ready and plans to travel to court. I was going to appear before a judge to file a small claims petition on United Airlines for my bike damages which totalled $1,705.
Thirty minutes ago, USAA legal department called and told me that they found the smallest little worded clause in my policy which allowed them to cover the damages to my bike. It was the difference in somehow defining that United damaged my bags via careless handling and not through movement of bags on the airplane while in flight. The legal representative literally told me - we know that there is no coverage for you guys and we don't think that it is right for the airlines to do this to you. He said that it was time that they stick up for their customers. He added, "So we are going to cover you and we are going after United Airlines." I will have the money in my bank account within 48 hours.
Jaw on floor.
~Karen, one proud USAA member
A little over a week ago, I sent a certified letter to three managers and the President of United notifying them of a ten day notice before I pursued legal action. I still haven't heard a peep from United. On Monday, I had the paperwork ready and plans to travel to court. I was going to appear before a judge to file a small claims petition on United Airlines for my bike damages which totalled $1,705.
Thirty minutes ago, USAA legal department called and told me that they found the smallest little worded clause in my policy which allowed them to cover the damages to my bike. It was the difference in somehow defining that United damaged my bags via careless handling and not through movement of bags on the airplane while in flight. The legal representative literally told me - we know that there is no coverage for you guys and we don't think that it is right for the airlines to do this to you. He said that it was time that they stick up for their customers. He added, "So we are going to cover you and we are going after United Airlines." I will have the money in my bank account within 48 hours.
Jaw on floor.
~Karen, one proud USAA member
Last edited by:
Trigirl357: Aug 22, 13 12:46