Bigcreek wrote:
Missed Opportunity. I'm sure WTC monitors talk here, but that's 10% of 10% of the opportunity ST offers WTC (Slowman, you listening too?). WTC should be proactively coming to STers and asking "what's broken, what's the top ten list of things we should fix." And they should also be asking "hey, here's a new product or service we're thinking about, what do you think?" It's not our job to offer them a solution — that's their job!
This is more than monitoring chat; it is proactive customer discovery, and for WTC it's easy and free via ST. And yet how often do you see WTC coming to ST asking us for feedback? Not so much.
I actually disagree with this. I think they are much better served by getting feedback after events directly from the athletes who participated in the event - like the post-race surveys. There seem to be a significant number of people who comment on ST regarding WTC who are parroting what they heard, jumping on the bash WTC bandwagon, or are just armchair quarterbacks, rather than giving comments based on what they actually experienced (both good and bad) at a race. If someone has a comment or suggestion then there is nothing stopping them from forwarding it directly to WTC at any time. I'm sure they can gain some insight by monitoring the ST forum, but I think feedback directly form people who participated in an event is more valuable.