In Reply To:
Just wanted to post to this thread. Don't do so very often.
Being Service Manager for RacerMate I am very surprised when I read comments about the service we provide. I try very hard to make sure users get service and I'll even post replies to users on my own time, from my iPhone. I have NEVER had a customer call me saying they didn't get help. I read about it, I hear it at trade shows - but never at the time does anyone call me (i.e., I'd like to speak to your manager!) and tell me they haven't been helped in some way.
Yes, we are a small group of people and being a seasonal product we don't have the luxury of hiring and laying off people every year, so when it gets crazy busy we, rather than have an on-hold queue, use a voice mail system. Playing voice-mail tag is sadly commonplace, but that's why we have email and the forum to fill in the gaps. Not a perfect world, I agree, but I'm not sure there is a better way other than having you sit on hold for an hour or more.
So... just in case people are reading this after searching SlowTwitch I wanted this in here. Sorry to usurp the thread, but thought it was worth posting.
In regard to lifespan, CT, when used in a MultiRider environment is more prone to problems than a home user would have. Though on the surface people don't see many changes, inside there are many - and all based upon failure modes. My experience in their use in a MultiRider center is that many centers allow users to setup their bikes. These users are not often given the training needed to assure everything is done right. We've seen a many unit come in with obvious user-induced failure. But also consider these are in a commercial environment and you can't easily compare this to home use. Indeed we recommend a center have a spares kit, not for our sake, but theirs. If you have 8 riders scheduled and a unit fails, you can fulfill your commitment to the cyclist. Cables, if they fail, I read somewhere (may have been another post) are actually pretty cheap, not expensive as I read somewhere.
OK, that's all i had to say. I try to avoid answering much on SlowTwitch, but am researching user comments as I design the latest software... Thanks for putting up with me.
P.S. If you are looking for a used trainer, just make sure it is a "Pro" model 8001 or higher and everything we've ever made can be made compatible with what we are doing today - by design. And there is some new stuff on the horizon that will be compatible to any CT going back 20 years.
I see from his other post that ctguru is Roger Moore. I can tell everyone that when I emailed him I initially got an out of office reply that indicated that he was on vacation for a couple of weeks. Two hours later he emailed me back while on vacation. 5 -star approval in my book.