TriBodyboarder wrote:
Cervelo Apple wrote:
Unfortunately there are way too many online retailers that are horrible businesses. There are various sites that are notorious for having product in back order despite showing "in stock". It's false advertising and I view it as fraudulent.
These companies never have the product and most likely simply order/buy/try to get the product after you place your order. When they have trouble finding it (mind you they don't actually tell you all of this...you simply assume it already shipped)...nevertheless when they have trouble finding it, they may give you a call about it. Most likely, you have to call for them to say its on back order. Many of these shady online stores don't have the financial capital to keep much inventory. The basic premise in this whole saga is cash flow management - timing cash inflow with various cash outflows, all the while using short-term funds for personal compensation etc. Once time has run the course, the business declares bankruptcy yet the owners move on.
In my case, I cancelled my order immediately and went to an online store where I called one of the workers and had them physically walk to their warehouse to check to see if they had the product, which they did and said yes.
Never, ever, buy something on back order. Doesn't apply just to triathlon gear, but anything.
P.S. This trisports site charges excessive amounts for shipping. Never came close to placing an order with them since there is no reason.
I'm going to step in on this one. I own an internet retail business. We sell bodyboarding gear. We are experts in this field since both my wife and I were full time pro bodyboarders. There are SO MANY different products we sell that we would go bankrupt if we tried to stock every item we have on the site. HOWEVER...we don't have "in stock" or "out of stock" messages at all on our site. 90% of the products we carry, the ones that consistently sell well, we stock, but the other 10% are more specialized items that customers may want, but it's not cost-effective to stock if I only sell one every 2-3 months, so in most of those cases, we'll have a notice on the item that says something like, "We do not stock this item. Please allow 2-3 days for us to get it for you once you've ordered." Additionally, keeping a website with other 2,000 products constantly updated when, for example, a blue, size large t-shirt sells out is a full-time job in itself. Sometimes, we'll have one left of an item, and someone orders it at 2am when we're all sleeping, so that item isn't removed from the site until the next business day. If a second customer orders it before we've had the chance to remove it, we immediately contact that customer to let them know it's out of stock and give them options.
Now, in your defense, if they are displaying "in stock" messages and NOT contacting their customers immediately when something's missing, THAT is not good business in my opinion, but until you try to run a small internet business (my wife and I have 2 year 'round employees and 1 seasonal employee), don't knock it.
I'm not exactly sure what your point is.
You spent your comment saying how you run your business and I'm glad to see you don't mislead your customers.
I will simply restate my original comment: There are many online retailers that are frauds...labeling products (that no one else seems to have) as in-stock, while in fact they are not in stock and this retail has no means or plans to get it in stock.
I am not going to give a small business a free pass just because they are a small business. Why should anyone do that?