You thought Active.com fees were bad!

Apr 10, 17 17:15

Post #1 of 20 (4271 views)

<rant mode on>
Over the weekend I got an email about a deal for early registration for the Carlsbad 5000, a pretty big local 5km. Entry over the weekend was only $25. I have no idea if I will be able to run it but thought it was a good deal to gamble on so got out the credit card. What a surprise to find out the transaction processing fee tacked on was another 7.99, a 32% add on fee.The race (Carlsbad 5000) is owned by Competitor Group so I assume this fee is similar on all Rock n Roll events as well? Anyone know if it is just a set fee per entry regardless of actual entry fee or is it % based.

Mike Plumb, TriPower MultiSports
Professional Running, Cycling and Multisport Coaching, F.I.S.T. Certified
http://www.tripower.org

Re: You thought Active.com fees were bad! [Mike Plumb] [ In reply to ]

Apr 10, 17 18:28

Post #2 of 20 (4136 views)

i believe they bought RaceIt some years back. so, yeah, they own it.

Dan Empfield
aka Slowman

Re: You thought Active.com fees were bad! [Slowman] [ In reply to ]

Apr 10, 17 18:38

Post #3 of 20 (4113 views)

that makes it even worse, their in house registration engine is raping people for fees to enter their own races.

Mike Plumb, TriPower MultiSports
Professional Running, Cycling and Multisport Coaching, F.I.S.T. Certified
http://www.tripower.org

Re: You thought Active.com fees were bad! [Mike Plumb] [ In reply to ]

Apr 10, 17 18:51

Post #4 of 20 (4080 views)

I'd still rather pay an $8 fee to race a 5K than a $50+ fee to race an Ironman.

Re: You thought Active.com fees were bad! [craigj532] [ In reply to ]

Apr 10, 17 19:33

Post #5 of 20 (4017 views)

craigj532 wrote:

I'd still rather pay an $8 fee to race a 5K than a $50+ fee to race an Ironman.

$8 is a joke, it's $2 less than the full fee for local club Triathlons which are sprint distance with no added rego fees.

Re: You thought Active.com fees were bad! [Mike Plumb] [ In reply to ]

Apr 11, 17 6:24

Post #6 of 20 (3763 views)

What makes it ridiculous is that the amount of money you spend should not change the cost of processing the transaction, but if you purchase a global pass, it is $24.99 for the processing fee, you know, because they are not making enough off the global pass in the first place.

Re: You thought Active.com fees were bad! [Mike Plumb] [ In reply to ]

Apr 11, 17 6:53

Post #7 of 20 (3693 views)

As bad as that sounds, $25+8 for a popular 5k = $33, which is a pretty fair price for a popular well known 5k.

Our LOCAL 5k which isn't famous, isn't well known, and is only popular amongst immediately locals, sells for $50 for a 5k!!!

Re: You thought Active.com fees were bad! [Mike Plumb] [ In reply to ]

Apr 11, 17 6:56

Post #8 of 20 (3684 views)

we have one in the area that puts on about 15 events each year and they process all of their registrations through their own site. They hit you for $9 for each race you enter in their series even though they're the host and even if you register for several races at the same time.

Great things never come from comfort zones.

Re: You thought Active.com fees were bad! [Barry S.] [ In reply to ]

Apr 11, 17 8:25

Post #9 of 20 (3560 views)

I'd just like to see some movement towards transparency. If it's going to cost you $33 to race, then advertise $33, not $25. I get it - the psychology of marketing works. But it's a little insulting at times.

And the $7.99 of the OP is another little age-old marketing ploy that's a little insulting. In my perfect world race producers treat athletes with respect - sort of a brotherhood of endurance. E.g. when I sell things in the classifieds I don't sell tires for $29.99.

Last edited by: trail: Apr 11, 17 8:28

Re: You thought Active.com fees were bad! [Mike Plumb] [ In reply to ]

Apr 11, 17 13:18

Post #10 of 20 (3424 views)

I just signed up for a sprint duathlon that is part of a sprint tri (pool swim) and the du is usually an afterthought. Ponied up $85 for the du only to find out after I receive my emailed receipt that there was a $12 processing fee! So $97 freaking dollars for a rinkydink duathlon.

Re: You thought Active.com fees were bad! [Mike Plumb] [ In reply to ]

Apr 11, 17 13:43

Post #11 of 20 (3385 views)

"What's your claim?" - Ben Gravy
"Your best work is the work you're excited about" - Rick Rubin

Re: You thought Active.com fees were bad! [lightheir] [ In reply to ]

Apr 11, 17 14:03

Post #12 of 20 (3356 views)

I just had a coworker sign him and his wife up for 3 Disney virtual 5ks for a total of $300. Individual 5ks were $40 each (plus active fees). For virtual 5ks...

https://www.rundisney.com/virtual-running-shorts/

Last edited by: bq2001: Apr 11, 17 14:28

Re: You thought Active.com fees were bad! [bq2001] [ In reply to ]

Apr 11, 17 14:18

Post #13 of 20 (3333 views)

All Screaming Tortise Athletic Club Virtual Events are free

https://www.facebook.com/...571952433032/events/

"What's your claim?" - Ben Gravy
"Your best work is the work you're excited about" - Rick Rubin

Re: You thought Active.com fees were bad! [bq2001] [ In reply to ]

Apr 11, 17 14:22

Post #14 of 20 (3324 views)

bq2001 wrote:

I just had a coworker sign him and his wife up for 3 Disney virtual 5ks for a total of $300. Individual 5ks were $40 each (plus active fees). For virtual 5ks...

Ok you win. $40 for a VIRTUAL 5k is ridiculous on any level!!

Re: You thought Active.com fees were bad! [Mike Plumb] [ In reply to ]

Apr 12, 17 9:04

Post #15 of 20 (3126 views)

Be grateful they don't use Ticketmaster.

---------------

"Remember: a bicycle is an elegant and efficient tool designed for seeking out and defeating people who aren't as good as you."

--BikeSnobNYC

Re: You thought Active.com fees were bad! [bq2001] [ In reply to ]

Apr 13, 17 7:44

Post #16 of 20 (2976 views)

April Fool's was a couple weeks ago. That's a good one -- that takes ba!!s to put that fee on there.

Great things never come from comfort zones.

Re: You thought Active.com fees were bad! [GT] [ In reply to ]

Apr 13, 17 8:01

Post #17 of 20 (2956 views)

GT wrote:

Be grateful they don't use Ticketmaster.

If Eddie Vedder was a Runner, instead of a Surfer, Active would be gone by now

Oh, wait

"What's your claim?" - Ben Gravy
"Your best work is the work you're excited about" - Rick Rubin

Re: You thought Active.com fees were bad! [bq2001] [ In reply to ]

Apr 13, 17 8:40

Post #18 of 20 (2894 views)

bq2001 wrote:

I just had a coworker sign him and his wife up for 3 Disney virtual 5ks for a total of $300. Individual 5ks were $40 each (plus active fees). For virtual 5ks...

https://www.rundisney.com/virtual-running-shorts/

Gawd, no. Please tell me this isn't true.

Dimond Bikes Superfan

Re: You thought Active.com fees were bad! [trail] [ In reply to ]

Apr 13, 17 16:22

Post #19 of 20 (2781 views)

trail wrote:

I'd just like to see some movement towards transparency.

This.

http://www.jt10000.com/

Re: You thought Active.com fees were bad! [jt10000] [ In reply to ]

Apr 14, 17 7:49

Post #20 of 20 (2618 views)

better yet in the email they advertised $20, you go to the site and click register all of a sudden $25. then add the lame processing fee. Just advertise all damn costs up front!

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