All, I was just curious as to what my expectations should be for hearing back from a LBS and bike company regarding a warranty issue.
I have two fairly high-end bikes, one carbon road bike and an aluminum tri bike. Both are the same brand and bought from the same local dealer. Anyway, I started experiencing an issue about two months ago with the carbon road bike, and after multiple trips to the LBS, they determined it is more than likely an issue with the carbon frame. They sent it back to the manufacturer over 3 weeks ago, and I haven't heard anything. There doesn't seem to be ay urgency on the issue, but there is for me. I have now been without my road bike for close to 6 weeks (including the time diagnosing at the LBS). I am starting to get a little impatient, and wanted to get other's advice on what my expectations should be. Don't you think I should have heard something back? When I call, they are nice, just responding "We are still waiting to hear back".
Any comments and/or feedback would be appreciated.
Regards!
Boilerboy
I have two fairly high-end bikes, one carbon road bike and an aluminum tri bike. Both are the same brand and bought from the same local dealer. Anyway, I started experiencing an issue about two months ago with the carbon road bike, and after multiple trips to the LBS, they determined it is more than likely an issue with the carbon frame. They sent it back to the manufacturer over 3 weeks ago, and I haven't heard anything. There doesn't seem to be ay urgency on the issue, but there is for me. I have now been without my road bike for close to 6 weeks (including the time diagnosing at the LBS). I am starting to get a little impatient, and wanted to get other's advice on what my expectations should be. Don't you think I should have heard something back? When I call, they are nice, just responding "We are still waiting to hear back".
Any comments and/or feedback would be appreciated.
Regards!
Boilerboy