You have been far too patient, in my opinion. If your LBS had a decent relationship with the manufacturer (and even if it didn't), the LBS should have had an answer and a plan within a week or less.

I agree. I'd call the LBS and require them to contact the MFG and get the status of your return. Nothing in the modern world should take that long to determine.

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This is your life, and it's ending one minute at a time. - Fight Club
Industry Brat.

You are far more patient than most. I would expect more from your lbs. For comparison sake, I had a warranty issue with my TitanFlex frame. I contacted Tom directly on a Sunday afternnon and he had a new frame shipped to me in less than a week.

I would call your lbs and tell them you want an answer in 1 week.

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Formerly DrD

Damn - six weeks?



I'm with everyone else in your thread - time to kill someone.

Well, I was able to talk to the LBS today. Here is where we stand:

1. The owner of the LBS was out of town last week, so when I called the shop to get an update, I was told I would have to wait until he returned.

2. Since the company in question has a fairly decent reputation for customer service, I decided to call them directly to get an update.

3. When I did, i was not greeted by too friendly of a person, and they said they couldn't help me because i couldn't get them a serial number. I asked why they couldn't lookup the serial number via my registration (both bikes are registered), or via the dealer who sent the bike in. Again, I was felt to believe I was inconveniencing them. They finally found my record from the dealer, and indicated they would call back. I never heard from them.

4. Fast forward to today, and the update from the LBS. They indicated they had a message from the bike company indicating when I was called I was rude, so they were just going to deny the warranty claim. Whoa, I said...first off, the warranty is now a lifetime limited warranty. When I bought the to bikes in 2005, it was lifetime on steel and titanium, 10 years on carbon, and 5 years on aluminum. Second, I was not by any means rude at all...just told them I was frustrated to be without a bike for an extended period of time without any end in site.

5. I bought the bike in question 5 years and 1 month ago, so IF it were aluminum, I would be one month past my warranty. HOWEVER, this is the carbon road bike I am speaking about. Well, get this, they are saying it is aluminum (because they put the carbon tubes in aluminum lugs) and therefore beyond the warranty. However, I am somewhat of a pack rat, and pull out the guide with warranty info and bike info from 2005. It has bikes in four categories; steel, titanium, carbon, and aluminum. It clearly has mine in the carbon section.

I've been told by my LBS he is going to try to work with them to handle this. I can't believe how they are going about it, though. Again, this is a company with a great reputation with customer service. In fact, one of the owners called me directly when I was asking questions about certain models and LBS with my initial purchase. I guess I will give it till mid next week for a response, but looking for advice from the forum on how to handle it. I can't believe what they are trying to pull.

Sorry for the rant!

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Regards!

Boilerboy