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Trainerroad question
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Been using Trainerroad for about a year now and LOVE IT! Last week I purchased a new Win8 touch machine and cannot get the Ant+ to sync. I can upload to Garmin Connect with no problem via Ant+ and 910? I'm getting "ANT Channel error" at the bottom the devices page. Any help? Nate? I've uninstalled TR and Ant agent a coupe times and no go.

D

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Re: Trainerroad question [dmounts] [ In reply to ]
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Make sure the Garmin ANT Agent software isn't running while TrainerRoad is.

http://support.trainerroad.com/...le-Garmin-ANT-Agent-
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Re: Trainerroad question [dmounts] [ In reply to ]
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I had a bitch of a time with that "ant channel error" when I started TR 5 weeks ago. I had a new Acer laptop I was working with.. Was in daily contact with Nate and their IT guys. Nothing helped. Acer had a few programs built in that were always on in the background and I had a feeling one of these was not allowing communication with TR. I have no proof but I deleted these programs and a bunch of other crap I didnt need and bam....works like a charm now. One program in particular (cant remember name) that was always on looking for ways to increase speed/ performance of the computer really bothered me. So, delete away i say.
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Re: Trainerroad question [Pharmguy] [ In reply to ]
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Kind of reminds me of when the Adobe licensing agent and Skype using the same ports to communicate with the mothership, neither one was tolerant of it being changed. I either could have Skype running or Photoshop, but not both. Maybe look at that?
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Re: Trainerroad question [Pharmguy] [ In reply to ]
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Pharmguy wrote:
I had a bitch of a time with that "ant channel error" when I started TR 5 weeks ago. I had a new Acer laptop I was working with.. Was in daily contact with Nate and their IT guys. Nothing helped. Acer had a few programs built in that were always on in the background and I had a feeling one of these was not allowing communication with TR. I have no proof but I deleted these programs and a bunch of other crap I didnt need and bam....works like a charm now. One program in particular (cant remember name) that was always on looking for ways to increase speed/ performance of the computer really bothered me. So, delete away i say.

This laptop is an ACER as well. Funny I started deleteing things like McAffe and others to see if that helped- so far NO dice! Thnaks for the feedback. I will start unistalling all the ACER bloatware or simply return the laptop and get a Mac, HP or Lenovo- something reputable! :)



D

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Re: Trainerroad question [dmounts] [ In reply to ]
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Yes, the acer crap. The cloud thing and of course...the one I cant think of
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Re: Trainerroad question [Pharmguy] [ In reply to ]
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Pharmguy wrote:
Yes, the acer crap. The cloud thing and of course...the one I cant think of

Should I return it and just get a Mac? They're so damn expensive... :)

D

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Re: Trainerroad question [CanadianStekare] [ In reply to ]
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CanadianStekare wrote:
Make sure the Garmin ANT Agent software isn't running while TrainerRoad is.

http://support.trainerroad.com/...le-Garmin-ANT-Agent-[/quote]

THIS^^^^

The Garmin ANT can't be running

--------------------------------------------------------
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Re: Trainerroad question [dmounts] [ In reply to ]
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I like the computer. Works great now. Did you find the program thats always on in the background looking at ways to speed up the computer? If you go to the apps view its by the acer programs but may have not been an acer program itself. Give me a list of program names you see. I will know it when i see it, then get rid of that sucker!
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Re: Trainerroad question [Pharmguy] [ In reply to ]
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I've deleted most and still no go. Still have ACER explorer,Scrapboard,Skydrive... ?
D

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Re: Trainerroad question [dmounts] [ In reply to ]
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FWIW I bought a windows surface pro to run trainer road, no problems at all.

Cheaper than a Mac but more than the Acer....

Good luck, I hate it when technology doesn't work.
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Re: Trainerroad question [Run Snail] [ In reply to ]
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I had this same problem. Email them about it. You may have to revert back to an older version. I did that and no problems now.

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Last edited by: rsmoylan: Nov 27, 13 12:30
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Re: Trainerroad question [Run Snail] [ In reply to ]
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Run Snail wrote:
FWIW I bought a windows surface pro to run trainer road, no problems at all.

Cheaper than a Mac but more than the Acer....

Good luck, I hate it when technology doesn't work.[/quote]

Exactly why I think the Mac be the right choice!

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Re: Trainerroad question [Pharmguy] [ In reply to ]
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Pharmguy wrote:
I had a bitch of a time with that "ant channel error" when I started TR 5 weeks ago. I had a new Acer laptop I was working with.. Was in daily contact with Nate and their IT guys. Nothing helped. Acer had a few programs built in that were always on in the background and I had a feeling one of these was not allowing communication with TR. I have no proof but I deleted these programs and a bunch of other crap I didnt need and bam....works like a charm now. One program in particular (cant remember name) that was always on looking for ways to increase speed/ performance of the computer really bothered me. So, delete away i say.

Another customer for an Acer laptop that ran into this same issue. I saw this thread and did exactly what Pharmguy did. After doing that, Trainerroad works! Pharmguy, you the man!
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Re: Trainerroad question [CanadianStekare] [ In reply to ]
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CanadianStekare wrote:
Make sure the Garmin ANT Agent software isn't running while TrainerRoad is.

http://support.trainerroad.com/...le-Garmin-ANT-Agent-

That is so crazy for me TR won't find my stick and therefore any of my devices unless I turn the ant agent on.

I'll open TR it will say can't find stick, I turn ant agent on and bam devices.

This is a home built machine just for my training with only trainer road and FF installed so no OEM crap to cause problems.
Last edited by: mrtopher1980: Dec 7, 13 15:53
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Re: Trainerroad question [dmounts] [ In reply to ]
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Here's a link for the real geeks in the crowd!

https://www.sparkfun.com/.../ANT_interfacing.pdf
Last edited by: racin_rusty: Dec 7, 13 9:52
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Re: Trainerroad question [racin_rusty] [ In reply to ]
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racin_rusty wrote:
Here's a link for the real geeks in the crowd!https://www.sparkfun.com/.../ANT_interfacing.pdf[/url].

Saw the sparkfun and was hoping it was schematics to make your own receiver, will take a better look when there is less g&t in me.
Last edited by: mrtopher1980: Dec 7, 13 15:57
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Re: Trainerroad question [Pharmguy] [ In reply to ]
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I had similar issues on my new Acer laptop. Deleting a program named "Soluto" fixed the error for me.
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Re: Trainerroad question [iceman10] [ In reply to ]
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THATS IT! Its been driving me crazy...thanks. We should let the TR guys know
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Re: Trainerroad question [Pharmguy] [ In reply to ]
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I sent them an email last night and I believe it was added to the troubleshooting page.
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