surrey85 wrote:
New TR User here. I'm running into a few problems. Maybe someone more experienced has some input for me here.
After Garmin sync TR is not pulling any older (pre-TR) files from garmin at all is that normal?
I just did the ramp test, which resulted in a new ftp which i chose to accept. In the software the new ftp is displayed, on the website however it still shows the ftp placeholder i entered when signing up. Isnt that supposed to sync from my pc to the tr website?
After the ramp test TR created a duplicate of the ride on garmin connect, which is annoying because I also use my FR935 to record my rides can I somehow prevent TR from creating duplicates in GC?
Hey there!
I'm sorry about the initial confusion getting things up and running, let's see if I can clear some things up for you :)
With the Garmin Sync issue that you're referring to, are you looking in the app or on the website? The app only uploads a limited number of historical rides, however, you should be able to see all your rides when accessing TrainerRoad from your browser. The reason the app only uploads a limited number of historical rides is to allow for faster load times and better app response. If all of your historical rides are also missing from your Career when viewing from your web browser, then this is an issue that Support should be able to investigate and sort out for you. You can reach Support at support@trainerroad.com.
As for your FTP not syncing between app and Web, that is fairly unusual. The following procedure tends to sort out most sync related issues.
1. Log out of TR in the app and web
2. Log into the TR app
3. Ensure that your device with the TR app is connected to the internet
4. Log into your account at trainerroad.com from your browser.
This typically brings things back into sync. If the FTP update is still not syncing, then I would recommend reaching out to Support.
And lastly, lets talk about your duplicate rides in Garmin Connect. The way our RideSync works is that there is a two way communication with our supported third party apps. This means that outdoor rides from Garmin Connect will be imported to TrainerRoad, and indoor rides on TrainerRoad will be exported to Garmin Connect. Unfortunately, when you double-record a ride, it requires a somewhat complicated logic to filter out duplicates. We have this logic in TR, but Garmin Connect does not have this feature. Ultimately, your best option to eliminate duplicate rides is to use just one method of recording. Is there a reason that you are running your FR935 in parallel to the TrainerRoad app?
Cheers!
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