Tacx Neo Smart set-up issue

Feb 1, 16 8:40

Post #1 of 19 (13308 views)

I just purchased a Tacx Neo Smart for a training studio I operate. Upon connecting my road bike up I noticed there was quite a bit of drive chain noise at the rear derailleur while in the highest 2-3 gears. I originally had my road bike (10 speed/SRAM components) set up to a Kickr with no unusual drive train noise. Initially I set the Neo up with the stock SRAM 1mm spacer and then proceeded to try the Tacx 2 mm spacer which didn't appear to make any difference. I then swapped out the cassette with another brand new cassette and again no change. Has anyone had such problems with the Neo or ideas on how to fix it?
Thank you

Re: Tacx Neo Smart set-up issue [trithink] [ In reply to ]

Feb 1, 16 8:44

Post #2 of 19 (13302 views)

Just installed mine last week with a Shimano 10 speed cassette, no issues.
Love the unit.

Re: Tacx Neo Smart set-up issue [trithink] [ In reply to ]

Feb 1, 16 9:03

Post #3 of 19 (13292 views)

Does it sound like this? I get this clicking in about 3 mid-range gears. Shimano 11-speed.

https://goo.gl/...os/bMntEHgbYtVVq26p9

Re: Tacx Neo Smart set-up issue [trithink] [ In reply to ]

Feb 1, 16 9:44

Post #4 of 19 (13278 views)

Did you install the last few cogs onto the spindle correctly? Is the cassette torqued correctly with the right nut? Mine came with a 12 and 11 cog nut. Hopefully you get this sorted out. I too love my NEO. it's been fantastic to train with.

Re: Tacx Neo Smart set-up issue [kny] [ In reply to ]

Feb 1, 16 9:49

Post #5 of 19 (13272 views)

It doesn't really sound like that. I sounds like the rear derailleur needs to be adjusted, which I did. I'm going to try it with my 11 speed TT bike and see if that's any better.

Re: Tacx Neo Smart set-up issue [sportstats] [ In reply to ]

Feb 1, 16 9:50

Post #6 of 19 (13269 views)

I have high expectations for this trainer. I believe it's a simple set up error on my part, but have yet to figure out what I did wrong.

Re: Tacx Neo Smart set-up issue [Nolegs] [ In reply to ]

Feb 1, 16 10:00

Post #7 of 19 (13262 views)

I believe everything is installed correctly. I did use the correct nut (11 cog) and torqued it to spec. Despite the drive train noise, I got a really good feeling about the trainer when I tested it. It felt very solid and had the best road feel (although I was only on it for a few minutes) I had experienced. I hope to sort out this issue and look forward to training on it.

Re: Tacx Neo Smart set-up issue [Nolegs] [ In reply to ]

Feb 1, 16 10:06

Post #8 of 19 (13257 views)

Nolegs wrote:

Did you install the last few cogs onto the spindle correctly? Is the cassette torqued correctly with the right nut? Mine came with a 12 and 11 cog nut. Hopefully you get this sorted out. I too love my NEO. it's been fantastic to train with.

Do you think improper torquing could cause the clicking heard in my link above? I had the proper tool in my toolbox, but just tightened by feel and without torque wrench. I've never used a torque wrench installing cassettes on my bike, so didn't think it important installing a cassette on this trainer. But, I can't figure out this knocking. The shifting is electronic and dialed in perfectly. And the knocking happens only in a few mid-range gears in both big and little ring.

Re: Tacx Neo Smart set-up issue [trithink] [ In reply to ]

Feb 1, 16 10:07

Post #9 of 19 (13256 views)

One last idea. Is the bike anchored to the NEO so the cassette is perfectly aligned to the derailleur?

Re: Tacx Neo Smart set-up issue [kny] [ In reply to ]

Feb 1, 16 10:22

Post #10 of 19 (13249 views)

kny wrote:

Nolegs wrote:

Did you install the last few cogs onto the spindle correctly? Is the cassette torqued correctly with the right nut? Mine came with a 12 and 11 cog nut. Hopefully you get this sorted out. I too love my NEO. it's been fantastic to train with.

Do you think improper torquing could cause the clicking heard in my link above? I had the proper tool in my toolbox, but just tightened by feel and without torque wrench. I've never used a torque wrench installing cassettes on my bike, so didn't think it important installing a cassette on this trainer. But, I can't figure out this knocking. The shifting is electronic and dialed in perfectly. And the knocking happens only in a few mid-range gears in both big and little ring.

It's possible. From what I remember it had a torque of 40 Nm. That's tight. I definitely used less muscle prior to buying a torque wrench.

Re: Tacx Neo Smart set-up issue [trithink] [ In reply to ]

Feb 1, 16 10:52

Post #11 of 19 (13232 views)

Small differences in hub spacing can make the RD need to be tuned when switching wheels or in this case when putting on a direct drive trainer. You may be able to buy a micro-shim somewhere that could bring the hubs closer together (like 0.1 mm shim), but what I do is just figure out how many clicks of the RD barrel adjuster gets the noise to go away and then I just do that when I switch between race wheels and training wheels and my kickr.

Re: Tacx Neo Smart set-up issue [Dumples] [ In reply to ]

Feb 1, 16 11:59

Post #12 of 19 (13210 views)

That sounds like a good idea. I'm going to try it with my TT bike (11 Speed) and take it from there. Thanks.

Re: Tacx Neo Smart set-up issue [trithink] [ In reply to ]

Oct 11, 17 5:05

Post #13 of 19 (11349 views)

Hi trithink,

Did you ever fix this problem? I'm having the same issue with my neo.

Re: Tacx Neo Smart set-up issue [kny] [ In reply to ]

Jan 25, 18 10:30

Post #14 of 19 (10564 views)

Did you ever sort out the clicking sound in the middle gears? I am having the exact issue with my new Neo!

Re: Tacx Neo Smart set-up issue [MPF56] [ In reply to ]

Jan 25, 18 11:42

Post #15 of 19 (10536 views)

MPF56 wrote:

Did you ever sort out the clicking sound in the middle gears? I am having the exact issue with my new Neo!

Yes, but I don't remember. I think it was just not tightened sufficiently.

Re: Tacx Neo Smart set-up issue [kny] [ In reply to ]

Jan 25, 18 14:37

Post #16 of 19 (10491 views)

Thanks. You did allude to tightening with torque wrench, so I am going to give it a try.

Re: Tacx Neo Smart set-up issue [kny] [ In reply to ]

Jul 15, 19 9:46

Post #17 of 19 (6857 views)

I have this exact noise and have had since I got the unit. Only evident in a few of the mid range gears. I’ve recently noticed quite bad wear on the EDCO freehub so suspect that some damage has been done over time associated with the cassette. How did you resolve this? Was it a torque/tension issue when installing the cassette?

Re: Tacx Neo Smart set-up issue [LeddyC] [ In reply to ]

Jul 15, 19 9:47

Post #18 of 19 (6854 views)

Crank that bastard down hard. That did it for me.

Re: Tacx Neo Smart set-up issue [kny] [ In reply to ]

Jul 15, 19 9:49

Post #19 of 19 (6849 views)

Sweet - will give it a good crank! Fingers crossed! Cheers

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