ETA: I'm far from anonymous. I have several pictures of myself in my profile, and my prior username was my first name and last two initials. I prefer not to appear in Google searches for a variety of reasons. If you have an issue with my opinion, that's fine, but it's not because I am hiding my identity.
Again, there has been one issue "bad" enough for the customer to contact us and we did a full refund/replacement even though it wasn't required. So if there are other "issues" as you are suggesting, our customers certainly aren't concerned enough to contact us about it.
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