getbarreled wrote: Couple that with his exact words... "I've never sold a superfork to a non customer, and I don't plan to start."
(1) How is that anything other than someone saying "I quote you that price so you would go away." ? (2)
Again, you are entirely wrong and it actually contradicts what you said before. Which doubles down on my view that you are not being entirely honest about the whole conversation.
Your statement above implies two things.
1 - That he was refusing to sell you a fork at all
2 - That the price was made up in order to get rid of you.
But 1 - You clearly stated in your original post that he would sell you the fork albeit for the correct price of $1200 and you even added his comment that ".. I'm sorry the exception I was going to give to you isn't enough .." the exception being that he appreciated that there had been a miscommunication about being the previous owner and was willing to sell you the fork in order to accommodate that issue despite the fact that normally they do not sell that fork. 2 - We have already established that the price was actually not made up to get rid of you but was the price stipulated before the fork even went into production, was the price that was given to existing owners, was the price outlined in press releases and was the price indicated in reviews of the fork.
Here's how I see it.
Either you have the original smaller fork and don't like it and / or it has been cut short (a question that remains unanswered from my previous post). Or you have the Superfork and it has been cut too short. Neither of which are Dimond issues. You phone Dimond and either do not initially convey, or they do not hear, that you are a second owner. In the belief that you are an original owner they quote you the price for existing customer to upgrade their forks. Either way it is irrelevant. The cost of the fork to non owners would be $1200 if they were able to produce enough to sell. Fact. Always has been, always will be. Then special deal upgrade price for existing original owners is $600. You are not one of those.
End Result: You are not being charged more for no reason, you are being asked for the correct amount and, despite being non Dimond customer, they are actually offering you and you alone the chance to purchase the Superfork at the correct price because you purchased a bike that was defective and for some reason are not inclined to take it up with Pro Locker. You are not a 'used Dimond rider' being left out in the cold. They are willing to sort you out. You just, unfairly, want to pay 50% off retail and are still trying to make that happen.
This thread is just a bogus attempt to pile some shit on a company unfairly because you purchased a defective product, want the bike, and are trying to strong-arm Dimond into providing the fork you want rather than send the defective frame back to the company that sold you the defective bike in the first place.
Great service is not cowing down to people just because they skew a dealing with the company, demand to pay half price and then go onto social media to try and force the deal through. Great customer service is dealing with people like you in the correct manner to avoid driving up costs for their customers.
The sentence in your first post where you intimated they should have told you to 'fuck off' from the start is bang on though. I would have as soon as you started trying to rip me off.
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