Similar experience here. When they say lifetime warranty, they mean it.

yes they are awesome. I bought one online a few weeks ago and it arrived damaged. Didn't heard from the store I bought it from for over a week so I called them. I had my replacement trainer and was riding on it before the store ever got back with me.

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http://www.slstri.com/

Join us January 30th, 2016 for our
Second Annual Snow Flurry Scurry
http://www.lostrivercave.com/snow-flurry-scurry/

I burned out my resistance unit and they had a new unit to me in 2-3 days no questions asked. I keep a separate fan going on the new one.

I would consider their customer service top notch. Anecdotally of course.

Also had a good experience a couple of weeks back. I had an older rock and roll frame with issues. They asked a few normal questions and then sent out the new frame. Great service. Good people.

One time I ripped the legholes on my boxers. Fruit of the loom did not replace.

/I love backdoor brags.