A little rant here, so I apologize, but this is becoming epidemic and I'm sick of it.
Many modern tri bikes, especially those with proprietary front ends, come with multiple options to adjust the height and fore/aft position of the base bar, arm pads, and/or extensions. Most, if not all, come with extensive parts kits to allow for these adjustments which are part of the cost of the bikes; the consumer pays for them. They're essential to fit these bikes, yet all too often clients come in having not been provided with these parts from the shop where the purchase was made. I'm not exaggerating when I say it's almost a daily occurrence for us, and the consumer is quite surprised when we inform them we need specific parts for their bikes to fit, and that these parts should have been provided by their bike shop upon purchase.
A common response from the shops is, "We forgot to include that, we're sorry." Okay, but when it happens over and over again, you'd think they'd do something to correct that. What's worse though, is when those parts are held for ransom. The shop attempts to charge the consumer for parts that were supposed to be included with the original purchase of their bike. That gets me boiling, and I'm seriously ready to begin outing the repeat offenders, some of which are prominent shops here in SoCal. Seriously, just give the client what they paid for! It's frustrating.
Okay, I'm done.
Jim Manton / ERO Sports
Many modern tri bikes, especially those with proprietary front ends, come with multiple options to adjust the height and fore/aft position of the base bar, arm pads, and/or extensions. Most, if not all, come with extensive parts kits to allow for these adjustments which are part of the cost of the bikes; the consumer pays for them. They're essential to fit these bikes, yet all too often clients come in having not been provided with these parts from the shop where the purchase was made. I'm not exaggerating when I say it's almost a daily occurrence for us, and the consumer is quite surprised when we inform them we need specific parts for their bikes to fit, and that these parts should have been provided by their bike shop upon purchase.
A common response from the shops is, "We forgot to include that, we're sorry." Okay, but when it happens over and over again, you'd think they'd do something to correct that. What's worse though, is when those parts are held for ransom. The shop attempts to charge the consumer for parts that were supposed to be included with the original purchase of their bike. That gets me boiling, and I'm seriously ready to begin outing the repeat offenders, some of which are prominent shops here in SoCal. Seriously, just give the client what they paid for! It's frustrating.
Okay, I'm done.
Jim Manton / ERO Sports