An established dynamic, profitable bicycle retail operation is looking for an experienced bicycle service technician. We are looking for a self-starter with strong analytic thinking to work with our team. The Bicycle Service Technician is responsible for assisting in-store service operations, expertly provide quality tune-ups and repairs, and offer a world-class customer experience, contributing to the success of the team and the entire company.
Responsibilities:
- Interface with the customer to assess service needs
- Inspect, repair and service customers' bicycles
- Assist in generating bicycle and accessory sales
- Complete accurate work order paperwork and prioritize work orders in an expedient manner
- Demonstrate a professional standard of customer service and serve as a knowledgeable resource to customers
- Remain current on industry products and trends, and demonstrate knowledge of products
- Protect company assets through loss prevention techniques.
- Communicate with store management to achieve a seamless customer experience and maximize profitability.
- Diagnose and road test bicycles before and after performing mechanical procedures
Other requirements:
- Ability to stand and move in an active, team-oriented environment for extended periods
- Be physically fit and be able to lift merchandise, packages and other items of at least 25lbs
- Ability to communicate fluently with co-workers and guest in accurate spoken and written English
- Keep the inventory of the workshop updated
- Have a good mechanical aptitude and good problem solving skills
Qualifications:
- Minimum of one year bicycle mechanic experience, previous experience with bike components, service tools and machinery are strongly recommended
- Ability to work in a flexible schedule, some holidays and weekends
- Previous experience with retail and POS system is preferred
We service high-end road and time trial bikes, you would be wasting both your and ours if you have no experience working on such bikes.
If you're interested, please send over your resume as well as a cover letter for consideration. (cs@sbrshop.com) When you apply, put your date of submission in the subject line. Applications without that will be deleted. Thank you.
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http://www.SBRshop.com
http://www.facebook.com/sbrnyc