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HELP WANTED: Field Service - Pharmacy Automation in Nebraska
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Provide level 2 technical support through the performance of on-site installation, servicing and repair of complex pharmacy automation equipment and systems. Check out and approve operational quality of system equipment. Instruct customers in the operation and maintenance of the system. Schedule and conduct preventative maintenance for district clients to reduce downtime.

Duties/Responsibilities:
- Responsible for calibration, testing, maintenance and repair of pharmacy automation equipment and systems in a retail pharmacy environment.
- Maintains documentation and service reports via electronic reporting.
- Provides strong customer service and problem resolution skills at new and existing client sites. Ensures customer satisfaction and maximum uptime by maintaining equipment functionality and troubleshooting and repairing hardware and software related problems. Monitors status of problem resolution at all times.
- Instructs customers in the operation and maintenance of system. Serves as company liaison with customer on administrative and technical matters for assigned projects.
- Increases knowledge, skills and abilities with focus on becoming a technical expert on Parata pharmacy automation products.
- Visits customers regularly to ensure the highest levels of customer satisfaction. In addition to customer visits, also attends trade shows and is available for last minute escalations.
- Applies technical expertise and statistical analysis techniques to diagnose problems; refers to technical manuals and schematics as needed.
- Ensures technical information is updated by assisting in the review and edit service manuals, service bulletins and product reference material.
- Develops and implements programs for advanced product training. Acts as the Subject Matter Expert (SME) by providing detailed technical training. Assists entry level Support Engineers to shorten the learning curve on new products.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks, participating in professional societies.
- Fosters positive customer relations by responding to complaints/inquires in a cooperative, supportive, and professional manner; resolving problems in a timely and efficient manner.

Experience & Education Requirements
Associates degree in Electronics Engineering, Biomedical Engineering Technology or equivalent combination of education and relevant experience. Bachelor’s degree preferred. 3-5 years experience in medical or complex business equipment service preferred.

Knowledge, Skills & Abilities
- Excellent communication skills and the ability to deal effectively with customers required.
- Proficient knowledge of Microsoft Office required. Basic knowledge of personal computers and Microsoft operating systems (Windows 2000, XP, and DOS commands).
- Strong mechanical aptitude and the ability to use tools to perform mechanical work.
- True commitment to customer satisfaction with account management experience.
- Must be a highly responsible professional who can perform work independently with little supervision. Must be local to the coverage area (Nebraska and surrounding). Interested candidates please email your resume to: Alicia Parr alicia@parata.com 919-730-9165


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