About 20 years ago I called U-Haul and reserved a truck and chose a pick-up location from the list of places that they told me would be available. I arranged to have my father help me load everything. I took off from work (I was already working in the new location) and we drove 4 hours to pick up the truck. When we got there on a Friday, the place was out of business. I called U-Haul and they said there was a truck about an hour away.
I will say that they did have someone drive it part of the way, but I lost several hours of time trying to find a truck. What was frustrating was that they never called me once to indicate that there was an issue. It wasn't until I went to pick up the truck that they informed the place was closed.
That being said, I have used them several times since and haven't had an issue.
I will say that they did have someone drive it part of the way, but I lost several hours of time trying to find a truck. What was frustrating was that they never called me once to indicate that there was an issue. It wasn't until I went to pick up the truck that they informed the place was closed.
That being said, I have used them several times since and haven't had an issue.