len wrote:
http://money.cnn.com/2017/10/25/news/companies/naacp-travel-advisory-american-airlines/index.html NAACP tells Black People to be careful about flying American. I think NAACP is losing it.
I was the contract vendor general manager overseeing an American Airlines ground handling operation that ranged from 44 to 50 flights daily. My people did all the "below wing" loading, unloading, cleaning and servicing of AA's planes, and I worked closely with the "above wing" (ticket agents, gate agents, managers and general managers, etc.) AA people at that station. I know the AA culture pretty well. I can tell you that it's the farthest thing from what the NAACP is implying. A few things:
#1. The NAACP looks to me as if it's trying to stay relevant in this postmodern era.
#2. The NAACP also likes to squeeze large corporations for guilt money payoffs, much as Jesse Jackson and his Rainbow Coalition frequently do.
#3. AA is the largest airline in the world and it processes millions of travelers yearly, many of whom will invariably not be pleased with the level of customer service they receive.
I'm not saying that what the NAACP is complaining about absolutely didn't happen, but as an airline manager I've personally seen race get injected into a less-than-positive experience on the part of a customer and the airline. It just happens sometimes.
"Politics is just show business for ugly people."