So, following on from the 3T thread....
I purchased a power meter (one of the big names) from an authorised retailer a couple of years ago. 4 months ago the power meter started behaving strangely. I contacted the retailer who advised me to contact the importer. The importer was slow to respond to my emails, but over a matter of two months, during which time I sent them a number of power files and numerous photos (as requested by them) they agreed that it was a warranty replacement and that I would be sent a replacement within a couple of weeks. A couple of weeks went by and no power meter. I contacted them and was (eventually - they never respond to my first email, it usually takes two emails and a week to get a reply) told that there was a hold up with getting the required power meter but they were on to it. I left it for a month before contacting again to be told there was still a hold up. I have left it another month and have emailed them twice this week, politely, asking if they have any idea when I can expect my replacement. In short, it's over 4 months since the power meter stopped working and over two months since they agreed it would be a warranty, but I still have no power meter. How long is reasonable to wait before I start sending grumpy emails or naming and shaming on social media?
I purchased a power meter (one of the big names) from an authorised retailer a couple of years ago. 4 months ago the power meter started behaving strangely. I contacted the retailer who advised me to contact the importer. The importer was slow to respond to my emails, but over a matter of two months, during which time I sent them a number of power files and numerous photos (as requested by them) they agreed that it was a warranty replacement and that I would be sent a replacement within a couple of weeks. A couple of weeks went by and no power meter. I contacted them and was (eventually - they never respond to my first email, it usually takes two emails and a week to get a reply) told that there was a hold up with getting the required power meter but they were on to it. I left it for a month before contacting again to be told there was still a hold up. I have left it another month and have emailed them twice this week, politely, asking if they have any idea when I can expect my replacement. In short, it's over 4 months since the power meter stopped working and over two months since they agreed it would be a warranty, but I still have no power meter. How long is reasonable to wait before I start sending grumpy emails or naming and shaming on social media?