I don't think they've treated him fairly. Two of their products the OP has owned have lasted less than 12 months, forgetting the warranty for a minute, a pair of headphones costing $100+ should be expected to last much longer.

Irrespectively is that good business sense/customer service allowing a customer to walk away with 2 of their products that have lasted a combined total of 17th months. Is he going to buy Jaybird's products again? How many people is he going to tell about his Jaybird experience? I'm certainly not going to touch any of their products if that's how they operate - "too bad, so sad". Although I suspect we in Australia have more protection as consumers. Although I have no idea about consumer law in the USA, UK etc.

I've got nothing to add to your original question, but agree that the airpods seem indestructable, at least in my ham fists.

Andy

This was my experience. I had three replacements in less than two years and none of the units lasted more than six months. I eventually gave up as I could not be bothered anymore. I will never buy their products again.

You want to trash Jaybird products for being over priced and shitty? Go ahead. There are plenty of threads on this site that do. A whole bunch that you could have read before your ill fated purchase 17.5 months ago. Just about every thread on earbuds agrees that you should skip the higher priced ones and just buy the $18-30 ones, since they all last about the same time (8-16 months). Your original post was concerning their warranty policy, and they have satisfied their warranty in regards to you and the (single) product you purchased. Could they have gone out of their way to make you happy? Sure, but remember that you are almost 6 months out of warranty, a warranty that only lasted 12 months to begin with.

As to the Australian Consumer Law, it sounds great, and I'm sure Jaybird would have warrantied this if it had been purchased in Sidney. But, Australian Consumer Law is probably part of the reason you guys pay higher prices for electronics. The rest of the price difference is the upside down delivery fee, which I agree is bullshit. :P

Thanks going to order a pair

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"I think I've cracked the code. double letters are cheaters except for perfect squares (a, d, i, p and y). So Leddy isn't a cheater... "

I think you're still missing the point. I would think satisfying a warranty would include sending a product that doesn't fail in such a short amount of time. Using your theory. It's okay for retailers to satisfy warranties with faulty products. All they have to do is send the product and claim they satisfied the warranty. Once they fail, send coupon so they buy a new pair. Thus they disposed of faulty headphones from warranty and reaped profits assuming customer buys new pair. Seems to push the ethical boundaries for me. But like you said...after a Google search Jaybird Sport appears to have serious ethical issues. So maybe this is status quo for that company.

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The curious task of economics is to demonstrate to men how little they really know about what they imagine they can design.

Blog post that targets athletes.

https://www.jaybirdsport.com/blog/this-is-why-i-run/

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The curious task of economics is to demonstrate to men how little they really know about what they imagine they can design.

You are right, they have satisfied their warranty, but the OP has a right to be pissed off. I don't get why companies operate in this manner. I'm sure there are people at Jaybird that would not be happy that this guy has had his warranty replacement headphones fail so quickly. Perhaps the "customer services" guy on minimum wage doesn't give a shit, but the guys that design the product might.

If a company produces poor quality products they either need to have a very customer focused approach to dealing with failures or they're not going to last long. e.g Jeep. Shit cars and a shit attitude from the company to fixing their shit cars , at least in Australia. People buying new cars that spend most of their first year getting repaired and they refuse to acknowledge issues with the car, what do they think is going to happen. Now that they are virtually unsellable in Australia they are trying to do something to fix up their reputation, too late mate! At least with Apple they will repair/replace out of warranty products, although this is more of a case of them being forced to by Australian Competition and Consumer Commission rather than them being concerned about their customers.

It could be argued that they are not fit for purpose. If a company is going to market it's product in order to attract a certain demographic, that product, from a quality and reliability perspective, has to meet a certain level of expectation by the customer. You can't have some guy sprinting up mountains in pouring rain wearing his Jaybird Sports when in reality a small amount of sweat causes them to fail. And the main issue with my Ipod nano was sweat seeping in through the screen when I touched the screen, that IMO, is not fit for purpose. Companies get away with too much these days, producing shit quality stuff that barely makes it past their warranty period.