This is a late post. We were hoping for an acceptable resolution from the Hilton management. They have washed their hands of any accountability. Just so everyone knows:
I took my family there for the race and made the decision to stay at a nice place. We decided to go off property for dinner one of the nights. When we returned my work laptop was gone. I left it on the desk. We contacted hotel security as soon as we learned.
Their 'records' showed no evidence of room access other than the key that was issued at check-in.
Management's only response was for us to deal with their insurance company.
The insurance company says that we could have forged whole event in order to get compensated. Their position is that the laptop should have been placed in the room safe. After explaining that it did not fit, they indicated that we should have called down and requested a larger safe.
Over 4 days, we spent > $2k with nightly rate, meals, etc.
Zero respect, no accountability and unprofessional handling through the whole thing.
I took my family there for the race and made the decision to stay at a nice place. We decided to go off property for dinner one of the nights. When we returned my work laptop was gone. I left it on the desk. We contacted hotel security as soon as we learned.
Their 'records' showed no evidence of room access other than the key that was issued at check-in.
Management's only response was for us to deal with their insurance company.
The insurance company says that we could have forged whole event in order to get compensated. Their position is that the laptop should have been placed in the room safe. After explaining that it did not fit, they indicated that we should have called down and requested a larger safe.
Over 4 days, we spent > $2k with nightly rate, meals, etc.
Zero respect, no accountability and unprofessional handling through the whole thing.