some older SRM unit's aren't waterproof. (My track one isn't at least) Is it a wired model?

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Hi,
I am not sure how old it is, but it's a wireless so I don't think it is that old.
Also SRM actually told him that they are indeed supposed to be waterproof but are still going to charge him $300.

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If they serviced it back in November it is supposed to come with a 1 year warranty on the parts/services performed. I would l think that is a case for them to fix it under warranty. But, then again what you think should happen and what actually does is a different matter.

Have your client contest it. Alternatively, if you know of any level two dealers, see if the dealer could go to bat on your behalf.

Having the thing fail rught after battery swap is kinda damning.

As for personal experience, i had a unit that i put in my trunk after riding in the rain. Apparently that environment was too humid, and the unit died. Srm replaced it

Wow. Never had anything other than great service from SRM. They always put 12 months warranty on mine when they change the battery and its been going for 8 years now! I would contest that one for sure.

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He who understands the WHY, will understand the HOW.

Odd. I have been an SRM user for twenty years now and have used many different SRM powermeters over the years and I have always had excellent service from the folks in CO. I would expect that they would repair/replace this unit at no cost due to them having serviced it only a few months ago.

I would keep trying to go up the chain of command and call BS on the water damage.

I have used SRM for 17 years- I have specifically returned units because they died due to rain- They were always fixed for zero cost.

So I agree with you all, he contested as you guys suggested and now this is the latest from SRM.
They are claiming that it must have been caused by extreme atmospheric conditions which would have allowed for the seal to be compromised when force was applied.
That is an excel quote from them.

Seems like the are really stonewalling, and coming up with strange excuses for the unit failing in the first wet ride 3 months after it was serviced by them.
Anyone have a name or something to go up the chain of commend? or other suggestion, it seems like they are really stonewalling here and not being at all reasonable.

I have a SRM and sent it in for service a few weeks ago because the zero offset number was jumping all over the place. They changed the battery, cleaned the brushes, and replaced the circuit board all under warranty. It was less than two years old. Before that I had a PC8 mount break and they sent me a new one. So great experiences with their customer service.

To play devil's advocate though, sometimes stuff breaks and you have to pay to get it fixed. Not everything can be covered under warranty for the lifetime of the product (unless they have a blanket lifetime warranty - I don't have their warranty in front of me). Maybe the seal that failed wasn't something that would have been touched with a battery change and that's why they aren't covering it under warranty (although they should explain that if it's the case).

If it were me I would stick it in the post to the German outlet and tell them the story. Clearly its a waterproof seal that has bust under warranty. If it was atmospheric conditions that bust the seal - again this is clearly the seal not doing its job and its a warranty issue. When you post to Germany you get a form to fill out - write down the seal has gone and you want it replacing under warranty - include the paperwork from the muppets you have been dealing with.

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He who understands the WHY, will understand the HOW.