EDIT I don't dispute that the original pricing for the fork was in fact $1200. I didn't know that at the time I posted, and don't feel less justified to have thought the way I did since the only evidence of that price was a brief mention of it in a year and a half old tririg article I had never seen and the way Dimond communicated with me about it, seemed as though they were pulling numbers out of the air. Regardless, this doesn't change greater issue of their approach to their own mistakes, and the rude way in which I was treated. END EDIT
This is really just to serve as a warning. After buying a Dimond Brilliant through Pros Closet, it became clear that the previous owner cut the steerer tube too short. I contacted Brad Bach at Dimond via telephone and told him the situation. He he told me that a replacement Superfork sold for $600. Expensive but understandable. Upon following up with him via email about lead time and to start the ordering process. He informed me that it would be $1200 for the superfork. When I called later to question the change, he told me that $600 is how much they charged people who had bought full priced bikes from them (he knew from the first minute we spoke, that I had purchased secondhand), and that $1200 would be my price. I pressed further, he said he would sell one to me for $600, only if I made referral that resulted in the purchase of a full price bike. When I pressed him on the matter of questionable customer service in quoting a price, then doubling it (which he does not deny doing), he told me what I suspected all along. They doubled the price, just for me!
"Nate, we have never sold a superfork to a non-customer before, and I don't plan to start doing that anytime soon. The $600 price is for Dimond customers. I'm sorry the exception I was going to give to you isn't enough."
They should just say it from the start. "If you didn't buy it from us, then fuck off."
Salton Sea Triathlon Club
“I swim to get to the bike. I run because nobody gives a shit about aquabike.”
This is really just to serve as a warning. After buying a Dimond Brilliant through Pros Closet, it became clear that the previous owner cut the steerer tube too short. I contacted Brad Bach at Dimond via telephone and told him the situation. He he told me that a replacement Superfork sold for $600. Expensive but understandable. Upon following up with him via email about lead time and to start the ordering process. He informed me that it would be $1200 for the superfork. When I called later to question the change, he told me that $600 is how much they charged people who had bought full priced bikes from them (he knew from the first minute we spoke, that I had purchased secondhand), and that $1200 would be my price. I pressed further, he said he would sell one to me for $600, only if I made referral that resulted in the purchase of a full price bike. When I pressed him on the matter of questionable customer service in quoting a price, then doubling it (which he does not deny doing), he told me what I suspected all along. They doubled the price, just for me!
"Nate, we have never sold a superfork to a non-customer before, and I don't plan to start doing that anytime soon. The $600 price is for Dimond customers. I'm sorry the exception I was going to give to you isn't enough."
They should just say it from the start. "If you didn't buy it from us, then fuck off."
Salton Sea Triathlon Club
“I swim to get to the bike. I run because nobody gives a shit about aquabike.”
Last edited by:
getbarreled: Apr 27, 17 15:25
