I've had a few instances of Prime shipments being late (by 1 day) but I haven't had any orders that have been wrong.

It's you.

I think the problem is, the new Kenosha facility is too close to the boarder and the incompetence that is Illinois is creeping in.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

Prior to the 1st of the year, I don't recall any issues, including late delivery. But, the last 2 months have been ridiculous.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

We have started ordering more stuff just for that reason. Every time it is late, they will give a free month of Prime, or a discount on the next order.

The best one was last summer, an item appeared to be lost according to the tracking. It did say it was going to show up in two days, but no one knew where it was. I phoned to ask about it, they completed refunded my money (about $900), and told me that to use that money to order a new item if the first one never showed up. It showed up, so I got it completely free.

Not even including that one, with the discounts and the free months, I am sure we are getting Prime for free by now.

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Starting from scratch...

Yep. Each time they extended Prime for a month. I'm up to 6 months of free Prime. But, I hate the hassle of having to dick around with Amazon to get the issue corrected.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

i have ordered a ton and never have any issues. last week i got an extra book in my order, turns out i was my fault, i clicked 2.

ive sold many thousands of orders through amazon (they handle the storage and shipments) and only had a few complaints that were easily resolved.

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who's smarter than you're? i'm!

Yeah, man. So much hassle.

How do you survive?

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Civilize the mind, but make savage the body.

- Chinese proverb

Well, it pretty much defeats the point of using Amazon ...

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

Do you have to go anywhere, leave the house, to "dick around with Amazon"?

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Civilize the mind, but make savage the body.

- Chinese proverb

I deal with other people's problems all day, every day. Last thing I want to do is have to fix Amazon's fuck-ups.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

Yes the incompetence is obviously on the Illinois side of the BORDER.

It cuts into his Panera time

Sounds like the problem is with you. You need to look in the mirror, my friend.

These problems are just self fulfilling prophecies caused by your own insecurities and past issues you haven't fully dealt with yet.

The answers lie within.

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Civilize the mind, but make savage the body.

- Chinese proverb

I just ordered you a big bag of dicks with guaranteed 2-day delivery.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

Auto-correct.

How's my poo water tasting tonight?

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

A big bag of dicks or a bag of big dicks?

And 2 days? Cheapskate!

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Civilize the mind, but make savage the body.

- Chinese proverb

I occasionally get orders a day late. I've never mentioned it to Amazon. I live on a sort of out of the way island; before prime was available, anything coming here, especially from the US, took a couple weeks. The fact that I can do my Christmas shopping on prime on the 20th and be ready with time to spare still blows me away.

I can live with 3 days. If it's something I need more urgently then that, I'll probably just pick it up locally.

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Long Chile was a silly place.

I'm really more curious than anything else. About 6-8 months ago, Amazon opened a massive distribution center in Kenosha, WI, which is just over 30 minutes from my house. Shortly thereafter, many of my Prime deliveries were arriving in 1 day, instead of 2. This continued for months. The issues with late deliveries and errors started around the first of the year. I'm wondering what changed.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

There's a new distribution center manager and he don't like cheeseheads...

Yes, I've had 3 deliveries past the expected date that prime offers. I have not had issues with mistakes though.

I think they are swamped over there head. Last week my wife bought something and they gave her a five dollar discount to have it shipped 2-3 day instead of next day.

I can't say I've had issues about the packaging/items, but I definitely have had 50% or more of my packages miss their guaranteed delivery date. If I were you I would complain every time. They will by default usually offer you a free month extension of your prime. In some cases, by exception, they may get approval to give you an amazon credit based on the value of the package. The amazon credit can only be used on items bought and sold from amazon (as opposed to something like clever training selling product on amazon). I've had about 8 extra months added to my prime membership and over $60 amazon credit given to me because I've had so many packages late.

From what I gathered from my last conversation with one of their service reps is that this has impacted certain markets (though I'm not sure how widespread). The issue is brought up in their contact center weekly huddles, so I imagine that this is being discussed elsewhere to resolve the distribution issue. Until they either start getting packages on time or no longer tell me my packages are "guaranteed by" then I'll continue to complain when they miss the mark.

No. But I recently ordered an item that requires shipping from China so I have to wait 2-3 months for it's delivery. It was one of those add-on enticements. A $3 COB LED headlamp. I'll be patient.

I've had delivery issues as well. Half the time when I complain, they try to tell me that it was shipped two-day. I tell them it doesn't matter if it was shipped two-day if it takes you a week to get the item to the carrier.

As JSA said, this started after Christmas/New Years. Never had an issue before that. I would say 50% of my purchases since then have ben late. Another thing I noticed is that when they use Lazership, they wont hesitate to leave a package on your doorstep at 11pm. Never had any other delivery service leave packages that late.

Yep, I've had my Prime extended by about 6 months.

This latest one, that happened last night, cracks me up. I ordered sights on Mar 11. Guaranteed 2-day delivery for Mar 14. Never showed up. Contact customer service last night. They track it down and say it was either lost or damaged, so it will not be delivered. Customer service rep tells me, because of the hassle, she is going to re-order the sights for me, with the same 2-day delivery I get as a Prime member, for no additional charge! Get an email shortly thereafter saying they apologize for the inconvenience, but to make it up to me, they are going to re-order the sights for me for no additional charge!

WELL NO SHIT! I paid for the item. I never received the item. You owe me the item (or my money back). And you believe you have done something for me by placing a new order for an item for which I have already paid at no additional charge??? What fucking "additional charge" do you think you are sparing me???

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

 
Haven't had any issues but have noticed the packaging is getting a bit weird.

Ordered a $300 gore tex jacket, it arrived nicely packaged. The very next day it was $30 cheaper, both sold by Amazon. I asked them to refund the $30. I told them I was just going to return it and order at the lower price and they would eat shipping both ways, they didn't care. Next jacket came in a box 1/5th the size of the first one. Jacket was rolled up and stuffed into a tiny box, messed up the hood from being stuffed.

Ordered some car parts this week. One order, three shipments, one hose came in a box that was 5 times bigger than it should have been.

No real complaints, just some weird packing lately.

I did not know this. Is this something you have to ask for?

To JSA, yes, I definitely have ad slower service in the last year. Numerous times shippments have not made the 2 day Prime delivery deadline.


.

Yes. I'm convinced it's because they're using USPS for deliveries more now. Probably 1 out of 15 orders has something weird go wrong with the shipping. Biggest one was an order I placed a couple of weeks after we moved, and the substitute mailman saw the mail forwarding note for the previous owners. So my package went ... I don't know where. It was never found. Amazon tried to blame the USPS (and it was their fault, but still!), but eventually credited my account.

It's a hard knock life ...

Good point. I have noticed far more deliveries from USPS rather than all of them coming from UPS.

With the new distribution center about 30 min away, a very large portion (probably half) my deliveries now come from an Amazon delivery person. They are the absolute worst. I am pretty certain they scan packages as delivered when they throw them in their vans before heading out on delivery. I have had at least 3-4 orders show "delivered" and not arrive until much later that day or the next day.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

Expect it in 3

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To defy the laws of tradition is a crusade only of the brave.

Reach high, think big, work hard, have fun.

They almost completely monopolized the online market and now they can start tightening the screws....

Ipredict they either raise prime or

I can't think of anything ridiculous that has happened in the last two months.

Yes. On March 16th I returned to my home in Indiana and observed that my pool cover pump was no longer removing water from my pool cover. I ordered a new pool cover pump on Amazon Prime that same day with 2 day Prime delivery scheduled for March 18th. It was important that I receive the pump prior to March 19th because I was returning to Florida on a morning flight on March 20th. If the pump didn't arrive before I returned to Florida, my pool cover may fill up with water and bad stuff might happen. I won't be back in Indiana until early April.

On March 18th, I get a "delivery delay" text. I used the "contact us" tab on the Amazon website and sent a 2 or 3 sentence complaint email. Viola! Somehow my pump shows up on Sunday, April 19th and I get an email from Amazon indicating a $72.00 "courtesy refund" to my credit card.

Let it rain.

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Lifeguard: "Do you need help?" Me: "No, that's just my butterfly."

You're not alone. We don't order frequently, but these last three days has been a total fail on Prime's part. Apparently two-day delivery doesn't really mean "two days" any more. Three at least, if the product is even in really in stock.

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War is god

Not the same trend of yours but yes to issue's.
I get the text that it was delivered, go to the door and nothing. (work from home)
what is odd is when it is delivered it's not by UPS but a random person in a car. At first I thought it might have been delivered to the wrong house, but it's a person UPS has contracted out for Amazon. So I get Sunday delivers also.
I'm in Dallas and will get some things same day that are two day prime.
But it's usually get the delivery text at 9am, get the package around 2pm

This happens a lot for me. Amazon has its own drivers, usually in vans marked "Amazon." In addition, Amazon has started using Uber drivers and other private carriers for deliveries.

What I suspect is happening is that, when the private delivery person loads the package into his/her car, he/she scans the package as "delivered." Then, the carrier makes the runs and drops off the package. I am quite certain that, on more than one occasion, it was an Uber driver who got a call or just felt like going home and left the package in the car until the next day, when it mysteriously shows up on my porch. Also, I have had packages dropped on my porch after midnight and once at 2 am. I really appreciate those, especially when all three dogs sound the alarm over the "intruder" ...

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

Prime Order Placed: March 19
Part of order delivered: March 21
Other Part “shipped” March 20
Other Part “Original Estimate March 21 and is now MIA, “Now expected Mar 21 - Mar 23”

Tracking says it was received by my local post office on March 21 estimated to deliver tomorrow the 24th.

So much for 2 day… infact this was supposed to be free same day delivery…

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ishi no ue ni san nen | Perseverance will win in the end. | Blog | @nebmot | Strava | Instagram |

Fucking Morons have POed me this morning. Free same day Prime if your order is over 35 bucks. I don't need this stuff today, but on general principles I am getting it even though I'm on my second phone call today with them.

and it's Saturday and you apparently have nothing better to do.

Maybe the new distribution centre is poorly run. Maybe they hired a bunch of idiots.

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How does Danny Hart sit down with balls that big?

No issues in the last 2 months.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

I went to a football game in the interim

And this has caused delivery to now suck. I have everything delivered to work and UPS/FedEx come to our mail room. Amazon just dumps everything in the building basement so all companies in the building have to go find packages.

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clm
Nashville, TN
https://twitter.com/ironclm | http://ironclm.typepad.com

Yes! I have noticed that as well.

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR