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Re: Secondhand Dimond [The GMAN]
The GMAN wrote:

The Rapp thread is a whole different animal. Unfortunately, it will give this thread some credibility, and it shouldn't. They're not remotely the same thing.


They're different animals, for sure. This is a tiny deal compared to that huge deal. The one common thread, however, is that in both cases, Dimond appears to be more interested in being right than rich; that winning an argument is worth any bad PR that comes as a result. These guys seem to think they're made of teflon. We're about to find out if that's true.

I work in retail. There are lots of times I want to tell a customer or potential customer to go pound sand. But in this day and age of social media, google ratings, yelp, etc, you have to consider the costs of doing so very carefully. Stubbornness can and will cost you more than you think you are saving.

I often find that if I just let the customer vent, without interrupting, and when they're finished say something as simple as "I understand how you feel. I'm sorry we made you feel that way. We don't want unhappy customers. What would it take to make you happy?", the answer is usually less than what I initially thought.

"They're made of latex, not nitroglycerin"
Last edited by: gary p: Apr 27, 17 5:58

Edit Log:

  • Post edited by gary p (Dawson Saddle) on Apr 27, 17 5:56
  • Post edited by gary p (Dawson Saddle) on Apr 27, 17 5:56
  • Post edited by gary p (Dawson Saddle) on Apr 27, 17 5:58