I'll just say this because holy crap I don't have the free time that some of you do to hammer away on this stuff.
Pro's Closet has been exceptionally helpful in this process and patiently allowing me to try to work something out with Dimond. They have also offered some cash back to help offset the cost of the fork if we went that route. Ultimately it looks like the bike is getting packed up and sent back to them. Good news for Brad, he gets to deal with this all over again with somebody else.
Ultimately it seems pretty clear that different people are going to have different feelings about this so fine. It seems to go over the head though of everybody that wants to pipe in here about how wonderful the customer service at Dimond is, that providing great customer service only AFTER someone spends tons of money is not anything to write home about. It's how you treat the people who are interested in your brand and trying to find a way to be involved with it and support it. I don't think I would have the successful business that I do if I took their approach. Regardless of who on Slowtwitch thinks I'm a "self entitled jerk", looking to "rip people off", I can say that in my own life and business, I practice what I preach. Not much I can do beyond that. I appreciate that some of you have engaged this discussion without attacking from behind a keyboard.
Salton Sea Triathlon Club
“I swim to get to the bike. I run because nobody gives a shit about aquabike.”
Pro's Closet has been exceptionally helpful in this process and patiently allowing me to try to work something out with Dimond. They have also offered some cash back to help offset the cost of the fork if we went that route. Ultimately it looks like the bike is getting packed up and sent back to them. Good news for Brad, he gets to deal with this all over again with somebody else.
Ultimately it seems pretty clear that different people are going to have different feelings about this so fine. It seems to go over the head though of everybody that wants to pipe in here about how wonderful the customer service at Dimond is, that providing great customer service only AFTER someone spends tons of money is not anything to write home about. It's how you treat the people who are interested in your brand and trying to find a way to be involved with it and support it. I don't think I would have the successful business that I do if I took their approach. Regardless of who on Slowtwitch thinks I'm a "self entitled jerk", looking to "rip people off", I can say that in my own life and business, I practice what I preach. Not much I can do beyond that. I appreciate that some of you have engaged this discussion without attacking from behind a keyboard.
Salton Sea Triathlon Club
“I swim to get to the bike. I run because nobody gives a shit about aquabike.”
Last edited by:
getbarreled: Apr 8, 17 8:38