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Re: Garmin Edge 800 can't connect to laptop. (UPDATED August 2nd) [Friskynittles]
I was having the "USB mass storage device not recognized" on TWO different laptops running XP and this is after a year or more of using them both ALL time to upload from my Edge 800. I worked and worked the problem installed the drivers again, rebooted a few times, ALMOST did setup on the unit! But thought I'd give Garmin support a call before I did the setup again.

Dan at Garmin nailed it! I explained the issue and how it was intermediate on two different laptops even thought use to work fine and nothing had changed. He asked a few questions then asked if I was using the Garmin supplied USB cable, I said I was. He asked if we could try a different cable. I found a different one and it worked perfect! Dan said the cables tend to go bad sometimes.

In hind sight I realized the cable I was using was older and was from my 705.

So try a different cable to connect. Truth be told I should have suspected hardware connect issues when I swapped PCs but still was focused on the unit not the cable. Good job Garmin!
Last edited by: GregM_Tx: Oct 14, 13 7:11

Edit Log:

  • Post edited by GregM_Tx (Xantusia) on Oct 14, 13 7:11