Ok, next steps.

Just to clarify:

You can upload the data to your computer via ANT Agent. The file appears in your folder. You go to Garmin Connect but it is not picking it up. You then choose Upload from the Garmin Connect website and the file then does upload.

Off the top of my head I can see a couple of potential issues. But can you answer the following.

• Is the Communicator Plugin up to date?
• Did you successfully use another device with Garmin Connect before the 910?
• Did you just upload the ANT Agent and Communicator Plugin or did you have it there a while before you got the 910?
• Is that the first time you tried to upload from the 910?
• Is the problem on going? Have you tried more than one file upload?
• Was the file originally there but deleted from Garmin Connect and you are trying to re-upload? (Have to ask!)

When directed to the file Garmin Connect seems to find it okay. The issue is either with the Communicator Plugin either not trying to send or not recognising the Garmin Connect account you are signed into or looking in the wrong folder to send. The file is present so eveything up to downloading the data into the folder works fine. Garmin Connect works fine and also you are able to find the file manually and transfer it so that works fine too. The issue is likely the Communicator Plugin.


Delete that and the prefs and re-install a clean version.

1. Open Finder
2. Select Macintosh HD
3. Open Library
4. Open Internet Plug-Ins
5. Select GarminGpsControl.plugin and Trash it
6. Select Receipts from the Library menu
7. Select garmingpscontrol.pkg and Trash it
8. Select the user home folder
9. Open Library
10. Open Preferences
11. Select com.garmin.GarminGpsControl and Trash it

Then go to the Garmin website and re-download a fresh Communicator Plugin. That will replace everything you binned with a clean install.

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