here's what we got from Gita this morning:
News Release
December 7, 2007
FOR IMMEDIATE RELEASE
Charlotte, NC - Gita Sporting Goods, LTD announced today that it will officially end its distribution agreement with SG Sensortechnik GmbH & Co KG, parent company of Ergomo, effective January 8, 2008, due to product reliability issues. The ever increasing returns of the Ergomo computers and sensors, the two main components of the ergomo system, and the manufacture’s failure to provide adequate support drove the decision.
Speaking on behalf of Gita, Giorgio Andretta, President said,
“This is a really unique situation and an extreme disappointment for us. In 35 years of servicing the US market we have never had a supplier fail to support their product in this manner. The defective return rate now exceeds 30%. We have been negotiating for months trying to get the parts necessary to provide service for the defective units we have on hand. We have prepaid for additional units to satisfy these issues. Ergomo has failed to deliver these units.
We apologize to those dealers and consumers that have been affected by this and are truly sorry for the inconvenience they are experiencing. We are continuing to work on their behalf to rectify these issues. We simply can no longer subsidize the product without support from Ergomo.”
Without the necessary replacement parts from Ergomo, Gita does not have sufficient parts to provide the service and repairs for all of the returned units now on hand or for which return authorizations have already been issued. Gita will contact the customers whose units cannot currently be replaced and determine how to proceed. Gita will continue its efforts to obtain replacement parts from Ergomo; however, as of today all future warranty and service issues should be directed to Sensortechnik at the address below.
SG Sensortechnik GmbH & Co KG
Am Berg 32
D-64546 Morfelden-Walldorf
Germany
Telephone: 49-610527310
Email: MAG@sg-sensortechnik.com
News Release
December 7, 2007
FOR IMMEDIATE RELEASE
Gita Ends Relationship with Ergomo
Charlotte, NC - Gita Sporting Goods, LTD announced today that it will officially end its distribution agreement with SG Sensortechnik GmbH & Co KG, parent company of Ergomo, effective January 8, 2008, due to product reliability issues. The ever increasing returns of the Ergomo computers and sensors, the two main components of the ergomo system, and the manufacture’s failure to provide adequate support drove the decision.
Speaking on behalf of Gita, Giorgio Andretta, President said,
“This is a really unique situation and an extreme disappointment for us. In 35 years of servicing the US market we have never had a supplier fail to support their product in this manner. The defective return rate now exceeds 30%. We have been negotiating for months trying to get the parts necessary to provide service for the defective units we have on hand. We have prepaid for additional units to satisfy these issues. Ergomo has failed to deliver these units.
We apologize to those dealers and consumers that have been affected by this and are truly sorry for the inconvenience they are experiencing. We are continuing to work on their behalf to rectify these issues. We simply can no longer subsidize the product without support from Ergomo.”
Without the necessary replacement parts from Ergomo, Gita does not have sufficient parts to provide the service and repairs for all of the returned units now on hand or for which return authorizations have already been issued. Gita will contact the customers whose units cannot currently be replaced and determine how to proceed. Gita will continue its efforts to obtain replacement parts from Ergomo; however, as of today all future warranty and service issues should be directed to Sensortechnik at the address below.
SG Sensortechnik GmbH & Co KG
Am Berg 32
D-64546 Morfelden-Walldorf
Germany
Telephone: 49-610527310
Email: MAG@sg-sensortechnik.com
Last edited by:
ontherivet: Dec 7, 07 10:21