I am surprised as well, the main contact at GITA ( Nelson?) was extremely helpful. He was very responsive and actually expedited out a new unit to me. Ergomo wanted me to return the defective unit to Germany, evaluate it, then either repair or send new unit. Was looking at a 6-8 week turnaround. He stepped in and 2 dayed a new unit to my bike shop.

Will be interesting to see who they go with. As I believe the learning curve will be steep for some outfit that has not handled PM's before. I realize to a distributor it is just another piece of merchandise but when one of these things does not work the customer can be pretty vocal.

fal7 in Power Meter Challenged Houston.
Owner of PT Pro & Ergomo Pro