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Slowtwitch Forums: Triathlon Forum:
Renn's customer service

Colleen

Jan 29, 03 5:43

Post #1 of 8 (507 views)

Renn's customer service	Can't Post

Hi,

Aftermuch thought and research, I have decided to get a Renn Disc. I tried to contact Frank to ask about availability of the 'heavy' model, because I was fine with the weight and price. I waited a couple of days and didn't get a return email. I said 'what the heck' and filled out the order information on his website. That was early last week and I haven't heard a thing. Is this common? I thought that he was prompt in returning information. What gives?? I can't seem to get to his website now, but I will try later. I was just wondering if there is something going on that I am not aware of....

Thanks for a reply,

Colleen

bunnyman

Jan 29, 03 7:00

Post #2 of 8 (474 views)

Re: Renn's customer service [Colleen] [In reply to]	Can't Post

Just call Frank. You can usually get into contact with him better on the telephone.

901-725-2211

Give Frank a chance, he'll show you how well he treats his customers. He made a believer out of me.

------------------------------------------------------------

Dammit! I still smell like cotton candy!!!

Colleen

Jan 29, 03 7:35

Post #3 of 8 (447 views)

Re: Renn's customer service [bunnyman] [In reply to]	Can't Post

Thanks Bunnyman! I have read such great things about him/his wheel, and I look forward to getting one. I will call. Why didn't I think of that? :\

Have fun out there!

Colleen

(I am so excited)

Frank Rehnelt

Jan 29, 03 7:42

Post #4 of 8 (441 views)

Re: Renn's customer service [Colleen] [In reply to]	Can't Post

very sorry colleen. i don't see either one of your emails which is concerning. if yours are not getting to me how many others are not? i'll investigate. please call or try the email again. 901 725 2211 or info@rennmultisport.com (i read them all).

frank

Mike Plumb

Jan 29, 03 12:26

Post #5 of 8 (352 views)

Re: Renn's customer service [Frank Rehnelt] [In reply to]	Can't Post

Colleen,

give Frank a chance to take care of this. I do know that over the past week there have been e-mail problems worldwide because of some new virus. I have lost several e-mails going and coming over the past week. Very disconserting when it is your business.

Mike Plumb, TriPower MultiSports
Professional Running, Cycling and Multisport Coaching
www.tripower.org
Sponsored By: Trek, Moment Cyclesport, The Running Center

Colleen

Jan 30, 03 4:47

Post #6 of 8 (255 views)

My husband called for me [In reply to]	Can't Post

My husband talked with Frank and my order is in! Thanks a lot. I didn't even think about the virus causing a problem. Frank, your company is synonymous with great customer service. I will bet any other emails that you may have lost will call you, or contact you through a forum like this.

Thanks, and I look forward to racing on a Renn!

Colleen

C5Torch6sp

Jan 31, 03 6:50

Post #7 of 8 (205 views)

Re: Renn's customer service [Frank Rehnelt] [In reply to]	Can't Post

Frank;
I too sent an email inquiring on status of an order (1/29) Wondering if you got it as well.

Thanks,

fal7
Frank Lee.

Frank Rehnelt

Jan 31, 03 7:09

Post #8 of 8 (197 views)

Re: Renn's customer service [fal7] [In reply to]	Can't Post

no i didn't.........very sorry but your wheel left here yesterday. you should get it in tx no later then next tuesday.

frank